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Microsoft Industry Blogs

Customer service on a statewide level 

Louisiana’s Health and Human Services decided to revamp their call center operations through a case management system that could integrate seamlessly with existing state systems....

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Combatting the prescription opioid epidemic 

The startling headlines and statistics about prescription opioid abuse in the United States have become all too common: according to the Pew Research Center, opioid abuse and overdoses cost the national economy more than $500 billion annually...

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