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Microsoft Industry Blogs

How to advance quality practices in the automotive industry with cloud innovations 

As new technologies are shifting the customer experience to the vehicle and changing the demands on quality, these advances also provide automakers with new tools to help manage the shift. Learn how the power of the cloud is enabling this transformation....Read more

The auto industry’s new battleground: four capabilities to advance quality practices across the customer experience 

Technology is one of the greatest forces changing how business gets done. With today’s pervasive connectivity and widespread access to information, customer expectations are rising and enterprises need to become more responsive in order to remain competitive. No business or industry is immune....Read more

The new digital dealership: thoughts from NADA 2015 

Well, it’s a little more than a month after the National Automobile Dealers Association (NADA) Convention and Expo 2015, which brought in more than 23,000 people from 53 different countries....Read more

Enabling a continuous and seamless auto buying experience 

I was fortunate to be invited by one of our customers to discuss what it means to enable great auto buying experiences while walking around – and climbing over – the new structure for a brand new auto dealership property being constructed here in Seattle....Read more

How automakers can compete on customer experience 

We all know that competition in the automotive industry is fierce. By our research, around two-thirds of car buying activities is happening online before anyone puts a foot inside a dealership showroom....Read more