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Walgreens: transforming customer experience in the COVID-19 era 

For Walgreens Boots Alliance (WBA), it’s always been about serving people and communities. Even before the pandemic, this global pharmacy retailer took great pains to be close to the people it serves. Today 80 percent of the population in the US live within five miles of a Walgreens store, while in the UK, over 90...Read more

How smart is your supply chain? 

Customer expectations are higher than ever but with the right technology, there are limitless ways to delight customers at every step of their journey. Historically, many have considered retail to be a simple business with a great deal of the strategy based on old-fashioned experience, gut instinct, and long-standing supplier relationships. But to compete in...Read more