Skip to main content
Industry

Greg Jones articles

a man smiling for the camera
Greg Jones
Director Business Strategy—Retail & CG
Published 
2 min read

The coming wave of retail returns 

Entering 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to the growth of online sales. In 2015 the total value of merchandise returns was estimated at $643 billion globally. By the end of 2019, this figure
Published 
2 min read

Best of HITEC 2015: Top 5 takeaways 

Last month I had the opportunity to travel to Austin with our hospitality industry team to join the more than 6,000 participants at this year’s HITEC technology conference. I think this year’s record attendance, its record number of exhibitors, the volume of interest, the showcases, even Microsoft’s level of activity to some extent, were all fueled by the same strong undercurrent this is sweeping the industry forward.