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Microsoft Industry Blogs

Use data-driven insights to drive experiences that matter to your customers

The most successful companies already know that customer experiences have a huge impact on business. From acquiring new customers, successfully predicting and meeting their needs, and transforming one-time customers to loyal brand ambassadors, delivering seamless customer experiences can make all the difference. According to Walker Information, “customer experience will overtake price and product as the...

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How to Survive in Times of Radical Innovation By Peter Hinssen

Do you feel that the world around you is changing faster than ever before, and the rate of change is actually accelerating? Do you believe that the number of ‘unknown unknowns’ is increasing? You’re not wrong. The pace of change is exponential, and large organizations struggle to spot new and radical ideas quickly, unable to...

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