Sahir Anand, Author at Microsoft Industry Blogs

Visualization of data in a shopping mall

Published August 15, 2019

2 min read

Key use cases for modern and intelligent loss prevention in retail

The National Retail Federation completed a loss prevention survey of 63 retailers in 2019. The top two risks (and therefore priorities) for 50.8 percent of retailers in the last five years were internal theft and cyber-related incidents (such as data breaches). Retailers reported an average inventory shrink of 1.

Published June 10, 2019

4 min read

Ever-changing customer experiences require an omni-commerce strategy

Retailers require a strategy that allows rapid upgrades and changes to their commerce systems, or they risk losing customers to competitors. Using a headless architecture built on micro-services is becoming an imperative to enable constant evolution of a platform.

Modern Shopping Mall with stores, cafe and shoppers walking around

Published May 21, 2019

2 min read

ShopTalk 2019 recap part 3: AI can check age-old retail problems

Retail’s ongoing digital and cloud-first transformation was on full display at ShopTalk 2019, and the Microsoft Industry Experiences team was there. This is the third in a series (read part 1 and part 2) of three blogs where we delve a little deeper into five topics that were dominant in discussions.

People walking around a large Shopping Mall

Published April 18, 2019

2 min read

ShopTalk 2019 recap part 2: Retail transformation and 360 customer insights

This is the second post in a series of three blogs where we delve a little deeper into five topics that were dominant in discussions at ShopTalk 2019.

Published April 10, 2019

3 min read

ShopTalk 2019 recap part 1: Update the retail experience, and know your customer

Retail transformation was on full display at ShopTalk 2019, and the Microsoft Industry Experiences team was there to participate in this next-gen commerce occasion.

Published April 27, 2016

3 min read

Soon to be unveiled: A new customer service model for retail stores

EKN Research’s Sahir Anand discusses a new customer service model for retail stores.

Published April 4, 2016

2 min read

Retail’s new digital transformation strategies

EKN Research’s Sahir Anand discusses retail’s new digital transformation strategies.

Published June 18, 2014

3 min read

New use cases for device and mobile retail: Preparing for the next wave

s the mobility and device revolution motivating or debilitating retailers in their quest to win consumer mindshare and walletshare? 2014 EKN analysis (n=131 retailers) reveals that on an average less than a third of retailers use some form of mobility and inter-operable devices that support sales, service and operations today.

Sahir Anand articles

Key use cases for modern and intelligent loss prevention in retail

Ever-changing customer experiences require an omni-commerce strategy

ShopTalk 2019 recap part 3: AI can check age-old retail problems

ShopTalk 2019 recap part 2: Retail transformation and 360 customer insights

ShopTalk 2019 recap part 1: Update the retail experience, and know your customer

Soon to be unveiled: A new customer service model for retail stores

Retail’s new digital transformation strategies

New use cases for device and mobile retail: Preparing for the next wave

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