Tyler Pichach, Author at Microsoft Industry Blogs

a person sitting at a table using a laptop

Published October 17, 2023

5 min read

How Microsoft and generative AI are transforming financial service contact centers

Using generative AI to reinvent the contact center is an unparalleled opportunity not just to deepen customer relationships but to unlock new business value. With generative AI and the Microsoft Cloud, financial services businesses can optimize costs, reduce time to value, enhance collaboration, and use data to deliver more impactful business outcomes.

Person transacting with a credit card while using a mobile phone

Published June 5, 2023

5 min read

Combat financial crime with AI and advanced technology from Microsoft

With Microsoft Cloud for Financial Services, our customers are managing financial services data at scale and building solutions that improve customer experiences and operational efficiencies.

Published December 14, 2020

4 min read

Harnessing the opportunity of ISO20022 for financial services organizations

Emerging global payment standard ISO 20022, put forth by the ISO technical committee responsible for the fields of banking and financial services, aims to create a common language and model for payments data, one that can be applied by any agent in the industry and implemented across any network.

Tyler Pichach articles

How Microsoft and generative AI are transforming financial service contact centers

Combat financial crime with AI and advanced technology from Microsoft

Harnessing the opportunity of ISO20022 for financial services organizations

Explore Microsoft industry solutions