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If we are to navigate and lead digital transformation successfully, we need to ensure that our culture is ready to engage and learn in order to thrive. For many commercial and public sector organisations, traditional operational models still hold sway. But as digital innovation transforms the global economy, successful delivery of products and services will require a fundamental reorientation from ‘process first’ to ‘culture first’. That’s the opinion of Microsoft’s president for US Public Sector, Healthcare and Financial Services Toni Townes-Whitley, she speaks with Michele Witthaus from The Record for its latest cover story.

“Leaders need to understand how technology will impact their businesses, how to think about an always-on connection to all of their products, customers, assets and people – and how all of this will change their competitive landscape,” Townes-Whitley said. “They need to get ahead of the change that is already upon us so they can successfully pursue digital transformation, rather than simply react to the disruptive changes that technology is creating all around them.”

When it comes to enabling businesses to navigate the turbulent waters of modern technology, several thought leaders’ names are frequently heard in conversation. One of the most popular is Microsoft’s own Satya Nadella. “Satya has taught us the power of empathy, not something often embraced in today’s fast-paced, competitive world,” Townes-Whitley said. “But having empathy is critical to helping your employees find and connect to their purpose and passion in order to better understand and meet the needs of customers.”.

A number of Microsoft Partners add to the discussion on the most beneficial strategies for effective cultural change.

You can read the full feature article, plus a number of other industry stories from the Microsoft Partner community, in the Summer 2018 issue of The Record.