Artificial intelligence (AI) is a revolutionary technology. A new insights series with Forbes Insights details the most relevant challenges you face when building your AI strategy and highlights groundbreaking examples of AI in action today. In case you missed it, check out the key takeaways below.
Surveying the world of AI
We ask Cortona or Siri for the weather forecast or to announce our next calendar event. The answer is simple, human-sounding. In an instant, we’ve digested and acted on the information. But behind that simple human-machine interaction is a complex web of technology that digests enormous amounts of data, using state of the art algorithms to analyze those raw numbers and transform them into deep learning. AI surpasses technology we’re used to: chatbots and sophisticated search engines. It is democratizing many high-input tasks by providing the machine learning necessary to presenting a personalized service. Human-centered technology is making it all possible for businesses to truly empower their employees with intelligent experiences.
Implementing AI can help protect your people
Until now, human workers have had to take on risky and undesirable tasks, from the factory floor to oil rigs and the power grid. Consider the world of the lineman—one of the most unforgiving environments for momentary lapses in concentration. But intelligent sensors incorporated into power lines and drone inspections are reducing the dangers of working on live power lines. The algorithms that help predict problems in advance increase lineman safety and improve customer service. As Forbes describes in this article about the human-AI partnership, we’re just beginning to reap the rewards of the Fourth Industrial Revolution in industries all over the world.
Securing identities and data across key verticals
In a digital world built on trust, shrinking the gap between fast, easy access and security is key to satisfying customer expectations for convenience and safety. Happily, AI systems have advanced to the point where they are taking on mundane tasks and reducing human error while also incorporating cutting edge security technologies. Read this Forbes article on Intelligent Security about how the most privacy-dependent industries, from healthcare to financial services, are using AI technology to unlock access to data in the most time-sensitive situations while also securing customer data.
Taking inspiration from AI innovators
If you can imagine it, you can do it. From Lowe’s use of the Microsoft Cortana Intelligence Suite to help customers design their kitchens to QuarterSpot’s innovation with Azure Machine Learning to refine complex lending algorithms, a new level of ingenuity is possible as outlined in this article about customer-facing AI. The winners are future-oriented companies—and their customers. Read about them here.
Creating your AI Roadmap
Great power demands great preparation. A carefully planned strategy can ensure that customers will be delighted by their AI experience with your company. And because AI is such a potent technology, that strategy necessitates exquisite attention to everything from the persona of the AI interface to an in-depth examination of all data sets connected to customer interactions.
Want to take your organization’s intelligence to the next step? Be sure to read the top six considerations to successful AI planning as you build your plan.