I speak to a lot of people about the security challenges facing financial services organisations in my role as Cyber Security Sales Director at Microsoft. The topics of those conversations change as the threat landscape evolves and new approaches to managing those threats emerge. Read more
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to Read more
Digital modernisation is quickly becoming critical for business success in financial services. Especially in areas like customer experience and business process efficiencies. But the key to any modernisation is innovation. As a result, many financial institutions now see value in digitising and automating business processes to address three challenges: How to provide more authentic and Read more
Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market. Customers are looking for a more flexible and accessible proposition with Read more
Traditionally, banks have thought of anti-money laundering and know your customer (AML-KYC), fraud and cybercrime as three separate problem sets. They each have their own distinct teams with their own independent processes, tools and reporting structures. AML-KYC has been the primary focus for financial regulators. However, increasing attention is being paid to cyber risks and Read more
I hear a lot of people talking about the journey to the cloud. But for me, the cloud isn’t a destination, it’s the enabler. The destination is agility. When we talk about app innovation, we’re talking about exploring new ways to become more agile as organisations. I work with a lot of customers in the Read more
How can financial services organisations be more innovative and resilient? They need to remain future focussed, identify opportunities to build differentiated experiences, better manage risk and modernise core operations. At Microsoft, we are committed to helping our financial services customers take advantage of this opportunity and this support extends further than just our organisation. The Read more
Discover how financial institutions can successfully build cyber resilience and security in the hybrid workplace. Read more
Discover the roadmap and technologies that can help the finance industry use data and AI effectively for competitive and sustainable growth. Read more
Discover how the cloud can help the financial service industry innovate and stay agile and resilient while meeting regulatory compliance. Read more
Discover how digital automation can streamline operations, reduce errors and give faster results to make your finance team more agile. Read more
Combine business agility and intelligent operations to gain new capabilities, improve current ones and gain competitive advantage. Read more
