Our digital world is changing every day. New technologies are re-framing the way we work and live, disrupting business models and challenging society to rethink everything. In this podcast series, members of Microsoft’s Digital Advisory Team discuss the importance of key trends, developments and events and how they are leading to a transformation of the digital enterprise.
In this episode ‘Whose bank is it anyway?’, Richard Potter and Angus Duncan from Microsoft’s Digital Advisory Team discuss the concept of ‘Open Banking’ and why it is the basis for transforming customer experience and banking operations.
Richard Potter, Chief Technology Officer – Microsoft Enterprise Services
“We live in a world that is changing every day. Business models, customer experience and operational processes are not just being re-invented, they’re often being circumvented entirely. That is our digital world – it’s extremely challenging but it’s also the basis for great opportunity. I work with our customers to exploit today’s transformational opportunities and enable their businesses to change their world. Every day.”
Angus Duncan, Digital Advisor, Microsoft Enterprise Services UK
“Digital technology is rapidly creating a new set of normals, which are breaking down traditional industry boundaries to create new markets and new competitors – where customer’s expectations of digital experience and service is measured against the best of the digital giants. In this difficult and disruptive time, I work with our Financial Services customers to make sense of this and help to build sustainable digital-first cultures that maximise the new and exciting opportunities available.”