One of the great perks of my role is getting to speak to some of the biggest retailers in the UK about how their partnership with Microsoft can help shape the future of retail. I was speaking with one of our customers recently about the technology they use in store. Like many others, this retailer Read more
Frontline employees are the most valuable brand ambassadors in retail. They are the people that consumers interact with the most. So when they’re empowered and happy about where they are and what they’re doing, that transitions over to their customers. But despite being so vital to a brand’s success, frontline employees are often the last Read more
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased. Today’s expectations are for hyper personalisation Read more
What is sustainability? As a Global Sustainability Specialist for Microsoft with a passion for all things sustainable, it’s a question I get asked a lot. It’s also a question I like to ask others, and I’m always curious to hear the answer. Because that’s the thing about sustainability: it means different things to different people. Read more
In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be. With advances in Artificial Intelligence (AI), AI-powered chatbots are empowering organisations to provide 24/7 support and are fast becoming an Read more
It’s a fascinating time for retail in the UK. Retailers are learning how to adapt to this new world we’re in now. Shopping habits have changed, supply chains face emerging challenges, and whispers from the metaverse speak of brands positioning themselves in ways that would’ve seemed like science fiction less than a decade ago. The Read more
Sustainability is a new driving force to judge a retailers ultimate performance. Discover how to build sustainable supply chains by breaking down siloes and using technology. Read more
Discover how retailers can manage fraud and protect their customers, while providing great personalised experiences in a digital environment. Read more
Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed. Read more
Discover how Sainsbury’s grew and became more resilient, while ensuring employees and customers stay connected in the new normal. Read more
Discover how a modern data strategy can help you drive business goals and become a more resilient, adaptable retail organisation. Read more
Customers are relying more and more on digital channels. To be successful, organisations should be framing their future strategies around digital. Read more
