Why the customer experience needs to be digital-first
Customers are relying more and more on digital channels. To be successful, organisations should be framing their future strategies around digital.
Microsoft Industry Blogs - United Kingdom: Retail
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Resilient retailing: NRF23 takeaways – Olaf Akkerman
As we seek to navigate today’s uncertain economic conditions, it’s reassuring to hear insights and advice from industry leaders on how retailers can not only survive but thrive by embracing digital technology. Here are some of key takeaways from NRF2023 in New York City.
The power of data: how to deliver a strong digital customer experience
Using the power of data, create better customer expereinces while improving employee engagement with streamlined and unified operations.
Helping deliver positive business outcomes: Walking in your customer’s shoes
Discover how technology transforms retail store operations by streamlining tasks and increasing customer focus time, improving experiences in-store.
The business case for Dynamics 365 Commerce
Discover how Dynamics 365 gives deep, cross-channel customer insight, synchronised operations, and scalability to drive rich experiences.
12 days of an AI Christmas
We’ve summarised our year in AI with a twist on the classic “12 Days of Christmas” jingle, from the state of the AI in the UK and what opportunities it presents, as well as practical industry examples from our customers and partners.
Reimagining retail with AI
Say ‘AI’, and plenty of people conjure up images of robots taking over the world. However, that does a disservice to the many ways the technology can benefit us as a society. AI can help empower businesses and customers through concise transactions and online marketing.
Creating the future of retail: 3 ways to transform your customer experience
With the help of data-driven intelligence and modern business applications, it’s now easier than ever to create a personalised and differentiated shopping experience for your customers. This is the future of retail and it is happening today.
How to prepare your business for Black Friday & Christmas sales
In 2018, Black Friday sales hit a colossal £1.4bn in the UK – an increase of 7.3% on the previous year. In the US, it hit a record £4.8bn. Was your business prepared? What can you learn from UK retailers during the run up to this period? What business decisions can be made to
Three learnings to successfully scale your data
The success (or failure) of an ecommerce retailer often boils down to product data. Mismanaged or poorly optimised, it impacts the visibility of businesses on ecommerce channels. And no visibility means no customers clicking Buy. Intelligent Reach, an ecommerce software house providing retailers with product information for shoppers, uses Microsoft’s cloud computing to help online
AI is ready to transform businesses. But are business leaders ready for AI?
Many organisations are excited about the potential of AI, but still treat it as part of their technology strategy. To succeed in the digital transformation race, leaders need to see AI as an integral part of their business. So we developed an AI Business School to help train this next generation of digital CEOs.
Championing the AI opportunity: How automation gives your employees better ways of working
Don’t fear technology and AI, use it to help get the most from your retail team and let them understand how it can make their jobs better.
Digital Transformation is as much about collaboration and strategy as technology
When surviving in a harsh retail environment, collaborative partnerships can provide some shelter from the headwinds. But what is it that makes them successful?