The developer-customer connection: Why dev-centred cultures are customer-centric cultures 

Customers in today’s world expect a seamless interaction with a business. Because of this, your organisation’s essential business processes and interactions with customers, partners and employees increasingly depends on tailored innovative digital solutions. The teams who develop and manage these solutions – developers – are at the heart of the organisation. They’re critical in enabling…Read more

KPIs and ROI: Quantifying the impact of data management in your business 

How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies. The business world is no stranger to disruptions and changes, and when you extract as much value from data as possible, your organisation will be able to move with speed…Read more

Make app building easier: The benefits of low-code and no-code 

Until recently, creating apps rested solely in the hands of professional developers. However, the surge in digital demand across every industry, and rise of low-code development platforms has set the stage for those outside of IT to solve business challenges themselves by making app building easy with drag-and-drop simplicity. When innovation becomes culture, we can…Read more

How far should AI lead your customer service journey? 

In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be. With advances in Artificial Intelligence (AI), AI-powered chatbots are empowering organisations to provide 24/7 support and are fast becoming an…Read more

How to develop a chatbot to support your educators and students 

The ever-growing potential of chatbots in education is now being explored and evaluated across the sector. Given the accessibility of Power Apps, Power Virtual Agents and App Studio, it is no longer necessary to learn how to code to get started with creating your first chatbot in Microsoft Teams….Read more