Unify your digital environment for secure collaboration 

To stay secure in an everchanging threat landscape, organisations must build cyber resilience and secure collaboration across their digital environment. In fact, many leaders view security as an enabler of business. Those who feel the most vulnerable are the most mature in their security posture – 83 percent according to our research. Mature security organisations Read more

How data and AI will transform contact centres for financial services 

Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to Read more

Virtual wards, real world benefits 

Sometimes it takes a crisis to fully grasp an opportunity. Virtual wards were invented in the early 2000’s by Dr Geraint Lewis, now Director of Population Health at Microsoft. Despite that, it’s only in the last few years that they have taken the NHS by storm. Virtual wards help reduce hospital admissions, keep patients safer, Read more