Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to Read more
Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market. Customers are looking for a more flexible and accessible proposition with Read more
I hear a lot of people talking about the journey to the cloud. But for me, the cloud isn’t a destination, it’s the enabler. The destination is agility. When we talk about app innovation, we’re talking about exploring new ways to become more agile as organisations. I work with a lot of customers in the Read more
How can financial services organisations be more innovative and resilient? They need to remain future focussed, identify opportunities to build differentiated experiences, better manage risk and modernise core operations. At Microsoft, we are committed to helping our financial services customers take advantage of this opportunity and this support extends further than just our organisation. The Read more
Discover how financial institutions can successfully build cyber resilience and security in the hybrid workplace. Read more
Combine business agility and intelligent operations to gain new capabilities, improve current ones and gain competitive advantage. Read more
Digitalisation offers banks to improve customer service, pioneer new channels and products, cut costs and re-establish their social value. Read more
We’re sharing the four shifts you can make that will support your financial organisation’s security journey to resilience and inclusivity. Read more
Discover the technologies that can help the financial sector innovate in the new normal, with reskilling and driving employee empowerment. Read more
In today’s fast-paced business landscape, sophisticated software systems fuel the performance of every financial services organisation. Finally, intelligent banking is on the rise. Read more
