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Microsoft Industry Blogs – United Kingdom

Microsoft Apprenticeships and Degree Apprenticeships: My Story 

A blog by Tom Light, focusing on apprenticeships and degree apprenticeships at Microsoft and his experience in Microsoft’s Early in Career community. I owe a lot to the Microsoft apprenticeships and degree apprenticeships programme. Driving past the Microsoft sign and into the Reading campus on a Monday morning in September 2017, I felt an overwhelming...

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The impact of AI on the customer experience in financial services 

Artificial intelligence (AI) is altering financial services and disrupting the traditional ways of doing business and interacting with customers. Technology is opening the door to new operating models, while introducing competitive dynamics that will reward forward-thinking institutions and punish those that are not able to keep pace. For the western economy, AI looks promising. The...

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Building the inclusive workplace we imagine, together 

Today marks Global Accessibility Awareness Day. It’s a day when we get to celebrate the progress our customers and partners have made to create more inclusive workplaces. It’s also a good time to look ahead at what more we can do as a community to empower everyone in the workplace. We celebrate because our customers are...

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How to be compliant in a regulation-heavy world 

As more and more data is being created in the world and as organisations move to cloud/digital records, governments will be updating and creating new compliance and regulations to ensure everyone’s personal data stays safe and secure....

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5 steps to move to a cloud CRM 

Customers these days have access to more choice, information, and products than ever before. On top of this, they have more devices to access everything on, and more channels to engage businesses on. Because of this, customers don’t have the time or patience for poor experiences. This is where customer relationship management (CRM) comes in....

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How to use AI to innovate and transform customer experiences 

Ever found yourself scrolling through Instagram, looking at your friends’ amazing holiday pictures and wishing you were there? Well now you can be there quicker than you think, thanks to easyJet’s latest in-app innovation, the Look&Book. With the world’s first visual travel booking tool, you can book a holiday from a photo. From idea inception to...

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How to increase productivity and security 

Cybersecurity and productivity aren’t often seen in the same sentence. It can sometimes seem that all your security and protection add-ons or tools each have multiple sign-ins and different processes to follow. All this complicates your day and make it harder to work....

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