We know from the latest IPCC report on climate change that we have a very narrow window of time to ensure we achieve our global goal of operating within a 1.5-degree climate rise. The impact of not doing so will have devastating consequences for global temperatures, drought impacting food security, and flooding and sea level…Read more
Customers in today’s world expect a seamless interaction with a business. Because of this, your organisation’s essential business processes and interactions with customers, partners and employees increasingly depends on tailored innovative digital solutions. The teams who develop and manage these solutions – developers – are at the heart of the organisation. They’re critical in enabling…Read more
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies. The business world is no stranger to disruptions and changes, and when you extract as much value from data as possible, your organisation will be able to move with speed…Read more
Former NHS chief executive Simon Stevens once said that the only renewable source of energy in healthcare is patients. I think this is true. There are always going to be more patients. But as recent times have shown, there’s hardly ever going to be enough of everything else. The last two years has certainly exacerbated…Read more
One of the great perks of my role is getting to speak to some of the biggest retailers in the UK about how their partnership with Microsoft can help shape the future of retail. I was speaking with one of our customers recently about the technology they use in store. Like many others, this retailer…Read more
My grandmother used to suffer from rheumatoid arthritis, and as such had very complex healthcare and social care needs. From sheltered housing to blue badges, wheelchairs and more, she required constant support and help. For most of her patient life, the burden of managing both worlds – healthcare and social care – fell on my…Read more
Frontline employees are the most valuable brand ambassadors in retail. They are the people that consumers interact with the most. So when they’re empowered and happy about where they are and what they’re doing, that transitions over to their customers. But despite being so vital to a brand’s success, frontline employees are often the last…Read more
Digital modernisation is quickly becoming critical for business success in financial services. Especially in areas like customer experience and business process efficiencies. But the key to any modernisation is innovation. As a result, many financial institutions now see value in digitising and automating business processes to address three challenges: How to provide more authentic and…Read more
If a person has a stroke, the ambulance crew that sees them will typically have just a few minutes to take their history, examine them and take their vital signs before deciding what to do next. Timely and accurate patient data is not just useful in these cases – it’s a key decisive factor. The…Read more
The green industrial revolution is well under way. With industrial sites responsible for 30 percent of total global carbon dioxide emissions, the time for action is now. New infrastructure, new business models, new partnerships, new energy markets, unknown costs – this complex terrain is uncharted. So, given the industry’s net zero aspirations and goals to…Read more
Until recently, creating apps rested solely in the hands of professional developers. However, the surge in digital demand across every industry, and rise of low-code development platforms has set the stage for those outside of IT to solve business challenges themselves by making app building easy with drag-and-drop simplicity. When innovation becomes culture, we can…Read more
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased. Today’s expectations are for hyper personalisation…Read more
