How data and AI will transform contact centres for financial services 

Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to Read more

How to develop a chatbot to support your educators and students 

The ever-growing potential of chatbots in education is now being explored and evaluated across the sector. Given the accessibility of Power Apps, Power Virtual Agents and App Studio, it is no longer necessary to learn how to code to get started with creating your first chatbot in Microsoft Teams. Read more

Providing a better citizen experience with AI 

Advances in technology such as AI and automation are opening up new possibilities in government services – by looking beyond the management of simple administrative tasks to more complex processes in order to provide a better citizen experience. Read more

Using AI to deliver a personalised and efficient patient journey 

If anyone understands the value of a great patient experience, it’s Alfonso Ferrandez. The Chief Technology Officer at Doctorlink is ruminating on the use of AI in healthcare. Artificial intelligence is transforming the way people access care, and yet, as Alfonso explains, “a lot of people have distrust for AI in healthcare. There’s a reluctance Read more

The impact of AI on the customer experience in financial services 

Artificial intelligence (AI) is altering financial services and disrupting the traditional ways of doing business and interacting with customers. Technology is opening the door to new operating models, while introducing competitive dynamics that will reward forward-thinking institutions and punish those that are not able to keep pace. For the western economy, AI looks promising. The Read more

5 ways to use AI to power digital marketing 

Digital marketing and AI are a natural fit. Marketers are leveraging the technology to help steer business decisions, improve customer experiences, and understand their audience. Best of all, they’re saving money and time whilst they do it. What are the main opportunities for you? Read more

The chatbot opportunity in healthcare 

It’s not hard to see why the chatbot innovation triggers excitement in the NHS. Chatbots can ease staffing issues, triage patients to the correct services, and source intelligent information for patients to their smart devices whenever they need it. We explore the opportunities it presents for healthcare. Read more