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Microsoft Industry Blogs - United Kingdom

Providing a better citizen experience with AI 

Advances in technology such as AI and automation are opening up new possibilities in government services – by looking beyond the management of simple administrative tasks to more complex processes in order to provide a better citizen experience....

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Using AI to deliver a personalised and efficient patient journey 

If anyone understands the value of a great patient experience, it’s Alfonso Ferrandez. The Chief Technology Officer at Doctorlink is ruminating on the use of AI in healthcare. Artificial intelligence is transforming the way people access care, and yet, as Alfonso explains, “a lot of people have distrust for AI in healthcare. There’s a reluctance...

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The impact of AI on the customer experience in financial services 

Artificial intelligence (AI) is altering financial services and disrupting the traditional ways of doing business and interacting with customers. Technology is opening the door to new operating models, while introducing competitive dynamics that will reward forward-thinking institutions and punish those that are not able to keep pace. For the western economy, AI looks promising. The...

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5 ways to use AI to power digital marketing 

Digital marketing and AI are a natural fit. Marketers are leveraging the technology to help steer business decisions, improve customer experiences, and understand their audience. Best of all, they’re saving money and time whilst they do it. What are the main opportunities for you?...

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The chatbot opportunity in healthcare 

It’s not hard to see why the chatbot innovation triggers excitement in the NHS. Chatbots can ease staffing issues, triage patients to the correct services, and source intelligent information for patients to their smart devices whenever they need it. We explore the opportunities it presents for healthcare....

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Understanding AI: From intelligent bots to machine learning 

I’m not ashamed to admit that it’s taken me a little while to get my head around the two letters we’re seeing more and more: AI. Speaking with customers and partners has made me realise that I’m not the only one who needed a ‘dummies guide’ for this rapidly emerging technology. Part of my problem...

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Build a bot in under 3 minutes… in Azure! 

Chat bots are an increasingly popular way for businesses to disclose information in a more conversational way, but where do you even start? Theo van Kraay takes a look at how you can get your own bot up and running in a matter of minutes....

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