Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to Read more
Over the next three years, global data creation is projected to grow to more than 180 zettabytes. One zettabyte is approximately a trillion gigabytes. To visualise it, let’s turn a gigabyte into a brick. 180 zettabytes would build around 46,475 Great Walls of China. Organisations that can connect and use their data are more resilient Read more
Customers in today’s world expect a seamless interaction with a business. Because of this, your organisation’s essential business processes and interactions with customers, partners and employees increasingly depends on tailored innovative digital solutions. The teams who develop and manage these solutions – developers – are at the heart of the organisation. They’re critical in enabling Read more
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies. The business world is no stranger to disruptions and changes, and when you extract as much value from data as possible, your organisation will be able to move with speed Read more
Frontline employees are the most valuable brand ambassadors in retail. They are the people that consumers interact with the most. So when they’re empowered and happy about where they are and what they’re doing, that transitions over to their customers. But despite being so vital to a brand’s success, frontline employees are often the last Read more
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased. Today’s expectations are for hyper personalisation Read more
Discover how a unique start up is helping drive Microsoft’s accessibility journey by adding sign language to our website. Read more
Discover how to create personalised customer expereinces in telecom, reduce silos and innovate with new products and services. Read more
Legal firms are looking at technology to empower staff, improve client experiences and drive their practice forwards. Read more
Discover how retailers can manage fraud and protect their customers, while providing great personalised experiences in a digital environment. Read more
Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed. Read more
Discover how Sainsbury’s grew and became more resilient, while ensuring employees and customers stay connected in the new normal. Read more
