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Microsoft Industry Blogs - United Kingdom > Customer experience

Customer experience

Looking at how data can be harnessed to power and scale a business

Three learnings to successfully scale your data 

  • Tim Morrison, Enterprise Channel Manager for the Retail Industry
    By Tim MorrisonEnterprise Channel Manager for the Retail Industry, Microsoft
The success (or failure) of an ecommerce retailer often boils down to product data. Mismanaged or poorly optimised, it impacts the visibility of businesses on ecommerce channels. And no visibility means no customers clicking Buy. Intelligent Reach, an ecommerce software house providing retailers with product information for shoppers, uses Microsoft’s cloud computing to help online...

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The impact of AI on the customer experience in financial services 

Artificial intelligence (AI) is altering financial services and disrupting the traditional ways of doing business and interacting with customers. Technology is opening the door to new operating models, while introducing competitive dynamics that will reward forward-thinking institutions and punish those that are not able to keep pace. For the western economy, AI looks promising. The...

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The 4 benefits of going cloud-native 

Now businesses are focussed on adopting a cloud-first strategy, moving beyond the compute, storage, and network benefits. Businesses are increasingly looking to cloud-native applications to take advantage of technologies such as serverless computing, machine learning, and IoT....

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5 steps to move to a cloud CRM 

Customers these days have access to more choice, information, and products than ever before. On top of this, they have more devices to access everything on, and more channels to engage businesses on. Because of this, customers don’t have the time or patience for poor experiences. This is where customer relationship management (CRM) comes in....

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5 ways to use AI to power digital marketing 

Digital marketing and AI are a natural fit. Marketers are leveraging the technology to help steer business decisions, improve customer experiences, and understand their audience. Best of all, they’re saving money and time whilst they do it. What are the main opportunities for you?...

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The chatbot opportunity in healthcare 

  • Kelly Limonte headshot
    By Kelly LimonteProgramme Manager Europe for Teams for Healthcare
It’s not hard to see why the chatbot innovation triggers excitement in the NHS. Chatbots can ease staffing issues, triage patients to the correct services, and source intelligent information for patients to their smart devices whenever they need it. We explore the opportunities it presents for healthcare....

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