How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies. The business world is no stranger to disruptions and changes, and when you extract as much value from data as possible, your organisation will be able to move with speed…Read more
Frontline employees are the most valuable brand ambassadors in retail. They are the people that consumers interact with the most. So when they’re empowered and happy about where they are and what they’re doing, that transitions over to their customers. But despite being so vital to a brand’s success, frontline employees are often the last…Read more
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased. Today’s expectations are for hyper personalisation…Read more
Discover how a unique start up is helping drive Microsoft’s accessibility journey by adding sign language to our website….Read more
Discover how to create personalised customer expereinces in telecom, reduce silos and innovate with new products and services….Read more
Legal firms are looking at technology to empower staff, improve client experiences and drive their practice forwards….Read more
Discover how retailers can manage fraud and protect their customers, while providing great personalised experiences in a digital environment….Read more
Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed….Read more
Discover how Sainsbury’s grew and became more resilient, while ensuring employees and customers stay connected in the new normal….Read more
This first blog is designed as an introduction and will explain the core characteristics of data and some of the ways you can build competitive advantage through your data strategy….Read more
Manage security and risk with the right skills and tools while retaining and improving customer trust….Read more
Discover the technologies that can help the financial sector innovate in the new normal, with reskilling and driving employee empowerment….Read more
