Why the customer experience needs to be digital-first
Customers are relying more and more on digital channels. To be successful, organisations should be framing their future strategies around digital. ...Read more
Customer experience
Blog Posts
Posts
The power of data: how to deliver a strong digital customer experience
Using the power of data, create better customer expereinces while improving employee engagement with streamlined and unified operations....Read more
Digital dexterity: 4 ways you can support energy customers and employees while staying resilient
How can the energy industry continue to operate normally, while adapting to changing demands, shifting customer dynamics, and operational challenges....Read more
Helping deliver positive business outcomes: Walking in your customer’s shoes
Discover how technology transforms retail store operations by streamlining tasks and increasing customer focus time, improving experiences in-store....Read more
The business case for Dynamics 365 Commerce
Discover how Dynamics 365 gives deep, cross-channel customer insight, synchronised operations, and scalability to drive rich experiences....Read more
How to improve the digital customer experience with data and AI
In this era of emerging tech, how can we use data and AI to create more personalised, immediate and intelligent customer experiences....Read more
12 days of an AI Christmas
We’ve summarised our year in AI with a twist on the classic “12 Days of Christmas” jingle, from the state of the AI in the UK and what opportunities it presents, as well as practical industry examples from our customers and partners....Read more
How companies use AI to deliver improved customer service in the financial sector
Today’s customers demand a higher level of service than ever before. As businesses have adjusted their services, expectations have increased. For organisations, this represents a balance act: how can you improve customer service, increase productivity and efficiency, without adversely impacting workloads?...Read more
Creating the future of retail: 3 ways to transform your customer experience
With the help of data-driven intelligence and modern business applications, it’s now easier than ever to create a personalised and differentiated shopping experience for your customers. This is the future of retail and it is happening today....Read more
5 ways storytelling can fuel your digital marketing
Telling stories is one of the strongest ways to build and humanise your brand to better connect and resonate with your customers. Digital marketing, however, can sometimes feel more like a numbers game, putting emphasis on commercial objectives and the analytics behind how content is performing. That’s not to say this isn’t important – it’s...Read more
Three learnings to successfully scale your data
The success (or failure) of an ecommerce retailer often boils down to product data. Mismanaged or poorly optimised, it impacts the visibility of businesses on ecommerce channels. And no visibility means no customers clicking Buy. Intelligent Reach, an ecommerce software house providing retailers with product information for shoppers, uses Microsoft’s cloud computing to help online...Read more
Breaking down barriers with bots
As our lives continue to get more and more hectic every day what technologies can we use to improve customer experience? Bots may be the answer....Read more