How to make customer experience the key differentiator in telecoms
Discover how to create personalised customer expereinces in telecom, reduce silos and innovate with new products and services....Read more
Customer experience
Blog Posts
Posts
How to build exceptional client experiences as a law firm
Legal firms are looking at technology to empower staff, improve client experiences and drive their practice forwards....Read more
How retailers can manage financial risk and reduce fraud
Discover how retailers can manage fraud and protect their customers, while providing great personalised experiences in a digital environment....Read more
3 ways to work smarter and prepare for the future of retail
Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed....Read more
Re-imagining retail: How supermarkets have adapted for the new normal
Discover how Sainsbury’s grew and became more resilient, while ensuring employees and customers stay connected in the new normal....Read more
How to build and deliver an effective data strategy: part 1
This first blog is designed as an introduction and will explain the core characteristics of data and some of the ways you can build competitive advantage through your data strategy....Read more
Leveraging security to build customer trust
Manage security and risk with the right skills and tools while retaining and improving customer trust....Read more
How a modern data strategy can position your business for success in the new normal
Discover how a modern data strategy can help you drive business goals and become a more resilient, adaptable retail organisation....Read more
Why the customer experience needs to be digital-first
Customers are relying more and more on digital channels. To be successful, organisations should be framing their future strategies around digital. ...Read more
The power of data: how to deliver a strong digital customer experience
Using the power of data, create better customer expereinces while improving employee engagement with streamlined and unified operations....Read more
Digital dexterity: 4 ways you can support energy customers and employees while staying resilient
How can the energy industry continue to operate normally, while adapting to changing demands, shifting customer dynamics, and operational challenges....Read more