Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to Read more
Previously, we explored how data sharing will help ICSs to level up their care. We looked at how improving collaboration and proliferating best practice will ensure all individuals – regardless of their circumstances – can access the highest quality services. Now, we’ll look at the role of technology in underpinning collaboration and in driving more Read more
What does levelling up actually mean? In the health and care context, the term means better services and better care for all. It ensures all communities can access the very best services. Also, it makes sure no individuals, or individual segments of the population are left behind. The challenges The last couple of years has Read more
Sometimes it takes a crisis to fully grasp an opportunity. Virtual wards were invented in the early 2000’s by Dr Geraint Lewis, now Director of Population Health at Microsoft. Despite that, it’s only in the last few years that they have taken the NHS by storm. Virtual wards help reduce hospital admissions, keep patients safer, Read more
Over the next three years, global data creation is projected to grow to more than 180 zettabytes. One zettabyte is approximately a trillion gigabytes. To visualise it, let’s turn a gigabyte into a brick. 180 zettabytes would build around 46,475 Great Walls of China. Organisations that can connect and use their data are more resilient Read more
We know from the latest IPCC report on climate change that we have a very narrow window of time to ensure we achieve our global goal of operating within a 1.5-degree climate rise. The impact of not doing so will have devastating consequences for global temperatures, drought impacting food security, and flooding and sea level Read more
Customers in today’s world expect a seamless interaction with a business. Because of this, your organisation’s essential business processes and interactions with customers, partners and employees increasingly depends on tailored innovative digital solutions. The teams who develop and manage these solutions – developers – are at the heart of the organisation. They’re critical in enabling Read more
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies. The business world is no stranger to disruptions and changes, and when you extract as much value from data as possible, your organisation will be able to move with speed Read more
Former NHS chief executive Simon Stevens once said that the only renewable source of energy in healthcare is patients. I think this is true. There are always going to be more patients. But as recent times have shown, there’s hardly ever going to be enough of everything else. The last two years has certainly exacerbated Read more
One of the great perks of my role is getting to speak to some of the biggest retailers in the UK about how their partnership with Microsoft can help shape the future of retail. I was speaking with one of our customers recently about the technology they use in store. Like many others, this retailer Read more
Microsoft Azure’s core offerings can be broken down into three PaaS offerings for storing and managing your high scale data workloads: Azure Data Lake, Azure Databricks and HDInsight, plus Microsoft Power BI for visualising it. Read more
The green industrial revolution is well under way. With industrial sites responsible for 30 percent of total global carbon dioxide emissions, the time for action is now. New infrastructure, new business models, new partnerships, new energy markets, unknown costs – this complex terrain is uncharted. So, given the industry’s net zero aspirations and goals to Read more
