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Microsoft Industry Blogs > Financial Services

Financial Services

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4 trends defining the future of CX in financial services 

COVID-19 has had a significant impact on almost every industry, and financial services was no exception. Dramatic shifts in consumer spending and banking habits led financial leaders to adjust their customer experience (CX) strategies to better accommodate their customers’ needs. By leveraging digital solutions and other innovative ideas, including debt relief and cash rebate programs,...Read more
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4 principles of Responsible AI in financial services 

In our digitally connected world, artificial intelligence (AI) is a priority for many industries. Adding intelligent security, analytics and more to your business can be a major differentiator. Financial institutions in particular are poised to benefit from the opportunities afforded by AI—however, it’s essential that the industry uses AI in a responsible manner....Read more
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Announcing: Microsoft Cloud for Financial Services 

  • Bill Borden
    By Bill BordenCorporate Vice President of Worldwide Financial Services, Microsoft
Amid the relentless challenges of 2020, the wheels of the financial industry kept turning. At the root of it all is the historic acceleration of digital technology in the pandemic. It’s what enabled the financial services workforce to keep working and servicing its customers and to do so in new and improved ways. The crisis...Read more
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Top priorities and trends in banking in 2021 

  • Adrian Yeoh headshot
    By Adrian YeohProduct Marketing Director, Financial Services
In this blog, we sit down with Zilvinas Bareisis, head of retail banking at Celent, a leading research and advisory firm focused on technology for financial institutions globally, to discuss top trends and priorities for retail banking, differentiation of customer experiences, risk management, and preparing for the future. What are the top priorities for retail...Read more
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5 questions banks should consider for digital transformation 

  • a man wearing a suit and tie
    By Peter HazouBusiness strategy leader, Worldwide Financial Services
Banks have seen dramatic technology advancements across the business, particularly in payments. In this blog, we sat down with Peter Hazou, business strategy leader of worldwide financial services at Microsoft, and Dean Wallace, practice lead for real-time and digital payments at ACI Worldwide, to discuss digital transformation in the financial services industry and five questions...Read more
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Harnessing the opportunity of ISO20022 for financial services organizations 

  • a man smiling for the camera
    By Tyler PichachDirector of industry, Worldwide Financial Services
  • a man wearing a suit and tie
    Peter HazouBusiness strategy leader, Worldwide Financial Services
Emerging global payment standard ISO 20022, put forth by the ISO technical committee responsible for the fields of banking and financial services, aims to create a common language and model for payments data, one that can be applied by any agent in the industry and implemented across any network. As payment data is the lifeblood...Read more
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Cloud exit planning guidelines for financial services institutions 

  • a man wearing a suit and tie smiling at the camera
    By Tom DeprinsProgram Manager—Microsoft Global Financial Services Regulatory Compliance
The financial services industry has evolved into a highly dynamic, technology-driven business with many institutions looking at the public cloud as an answer for delivering new solutions. Adoption and use of the public cloud has accelerated in 2020 as a result of the global pandemic which in some cases created highly urgent needs for innovation...Read more
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Innovating identity and access management in financial services 

  • Author avatar of Ed Herman
    By Ed HermanFinancial Services Industry Architect Manager, Microsoft Consulting Services
The financial services industry is changing rapidly as digital transformation enables new possibilities and changes such as, the way we access our banks, engage with insurance companies, and interact with capital market firms. Financial platforms and services are increasingly able to integrate with every facet of an individual’s life....Read more
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Virtually heading to Sibos 2020? 7 must-dos and trends to watch 

  • Bill Borden
    By Bill BordenCorporate Vice President of Worldwide Financial Services, Microsoft
The world’s preeminent financial services conference is fast approaching. Sibos has long been one of my favorite events that I look forward to each year. A time to come together as a community to connect, reconnect, share, and learn from each other. An opportunity to get a pulse on what’s trending and collaborate to shape...Read more
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4 measures to counteract risk in financial services 

  • Author avatar of Dave Dadoun
    By Dave DadounManaging Director, Global Regulatory Compliance, Worldwide Financial Services
  • a man wearing a suit and tie looking at the camera
    Alan RossManaging Director, Financial Services, Microsoft Azure Industry
The impact of the COVID-19 pandemic has changed the way financial institutions, customers, and employees will conduct business and interact with each other. The need to adapt to enable remote working, to employing digitally connected services to customers, and to even build new business models requires speed, agility, and applying adaptive measures with this constant...Read more
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How retail success stories inform retail banking strategy 

  • Adrian Yeoh headshot
    By Adrian YeohProduct Marketing Director, Financial Services
In the second part of our Q&A series with Deborah Weinswig, CEO and Founder of research and advisory firm Coresight Research, we discuss what retail banking can learn from retail’s worldwide success stories in getting through the depths of the Covid-19 crisis. Read the first blog in the series, What retail banks can learn from...Read more