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Microsoft and the financial services industry: A year in review and 2022 trends ahead 

5 min read

2021 has been an incredible year of change for the financial services industry. We saw organizations across financial services accelerate digital innovation at a record pace. This has also been an important year for us here at Microsoft. We launched Microsoft Cloud for Financial Services and made significant advancements with the industry’s leading SIs and Read more

Microsoft Cloud for Financial Services is now generally available 

6 min read

Expectations around digital experiences in the financial services industry are increasing at an accelerated pace—bolstered by the pandemic and an onslaught of disruptive innovation. Industry leaders view modern digital experiences as the “next frontier” to gain insights, collaborate, and sustainably differentiate across customer and employee experiences. As part of our commitment to enabling this industry Read more

Partner opportunities with Microsoft Cloud for Financial Services 

4 min read

Introducing the Microsoft Cloud for Financial Services offering I am thrilled to be sharing more about the partner opportunities available with the Microsoft Cloud for Financial Services, generally available on Nov 1. This industry-specific cloud introduces new capabilities that add to our existing public cloud offerings and in combination truly unlock the power and value Read more

Top 7 takeaways from Sibos 2021 

4 min read

The theme of last week’s Sibos 2021 financial services event was “Recharging Global Finance — the digital journey evolves” — with the opportunity to debate how to recharge global finance and accelerate change for the better. It was a very fitting and thoughtful discussion, given the seismic shifts within the financial services industry. As we Read more

Microsoft Cloud for Financial Services: Accelerating innovation for sustainable growth 

7 min read

The pandemic cemented the value of digitization and digital channels in the financial services industry—and created new expectations with customers and employees. In talking with our customers every day, financial services organizations have increased focus on how to accelerate their digital agendas to better serve their clients and empower employees, while at the same time Read more

5 learnings on Asia’s responsible AI journey in financial services 

8 min read

In Asia, as in other regions, there’s rapidly-growing adoption of artificial intelligence (AI) in the financial services industry, with more than 60 percent of financial services organizations already accelerating their pace of digitalization in response to the pandemic. Spending on AI by the financial services sector in the region is estimated to reach $4.9 billion Read more

Critical digital infrastructure for financial services 

5 min read

Over a year into the pandemic one thing is certain, as Satya Nadella said in our third-quarter earnings call, “Digital adoption curves aren’t slowing down. They’re accelerating, and it’s just the beginning.” This is especially true in the financial services industry, which unlike in 2008, not only weathered the external economic shock of the pandemic Read more

4 trends defining the future of CX in financial services 

3 min read

COVID-19 has had a significant impact on almost every industry, and financial services was no exception. Dramatic shifts in consumer spending and banking habits led financial leaders to adjust their customer experience (CX) strategies to better accommodate their customers’ needs. By leveraging digital solutions and other innovative ideas, including debt relief and cash rebate programs, Read more

4 principles of Responsible AI in financial services 

3 min read

In our digitally connected world, artificial intelligence (AI) is a priority for many industries. Adding intelligent security, analytics and more to your business can be a major differentiator. Financial institutions in particular are poised to benefit from the opportunities afforded by AI—however, it’s essential that the industry uses AI in a responsible manner. Read more

Announcing: Microsoft Cloud for Financial Services 

5 min read

Amid the relentless challenges of 2020, the wheels of the financial industry kept turning. At the root of it all is the historic acceleration of digital technology in the pandemic. It’s what enabled the financial services workforce to keep working and servicing its customers and to do so in new and improved ways. The crisis Read more

Top priorities and trends in banking in 2021 

3 min read

In this blog, we sit down with Zilvinas Bareisis, head of retail banking at Celent, a leading research and advisory firm focused on technology for financial institutions globally, to discuss top trends and priorities for retail banking, differentiation of customer experiences, risk management, and preparing for the future. What are the top priorities for retail Read more

5 questions banks should consider for digital transformation 

5 min read

Banks have seen dramatic technology advancements across the business, particularly in payments. In this blog, we sat down with Peter Hazou, business strategy leader of worldwide financial services at Microsoft, and Dean Wallace, practice lead for real-time and digital payments at ACI Worldwide, to discuss digital transformation in the financial services industry and five questions Read more