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The world relies on industry. Events over the last two years have revealed just how important our ability to adapt and be resilient to changes and challenges is. Across all industries, whether healthcare, financial services, manufacturing, or even non-profit, an organization’s digital resilience can be key to success. Microsoft is committed to helping every organization use technology and tools to accelerate their transformation and empower them to do more with less. Microsoft Cloud for industries offers powerful, integrated, and uniquely tailored industry solutions and workflows allowing organizations to realize the breakthrough value and more easily achieve success, enabling them to unleash value quickly, build for the future, and exceed expectations.

At Microsoft Ignite 2022, we shared exciting announcements that include new features and updates to our Microsoft Cloud for industries solutions being made available to our customers as part of our recent and upcoming 2022 Wave 1 and Wave 2 releases. You can revisit the wealth of content at the Microsoft Ignite site; included here are some highlights.

Improve customer experiences with Microsoft Cloud for Financial Services

Microsoft Cloud for Financial Services continues to invest in delivering capabilities to manage financial services data at scale and make it easier for financial services institutions to improve customer experience, coordinate engagement, and drive operational efficiency. Our latest release includes customer feedback reflected in the improvements to deliver differentiated customer experiences.

We are expanding our current retail banking data model with an extension for small business, as well as the addition of wealth management and insurance property and casualty verticals. Financial institutions will also be able to improve their customer engagement by streamlining consultation appointment scheduling and intelligent customer outreach as well as wealth management and customer onboarding scenarios.  

Microsoft Cloud for Financial Services intelligent appointments solution delivers better customer experiences through end-to-end virtual or in-person meeting management. The solution allows banks to create an engaging appointment self-service experience that quickly matches customer and advisor availability, relevance, and needed skills with ease. Scheduled meetings are automatically synchronized to participants’ calendars. Customers are also informed about appointments through SMS and email to streamline the process and ensure relevant materials are prepared ahead of time.

Learn more about the full list of capabilities.

The Compliance Program for Microsoft Cloud, now fully included as part of Microsoft Cloud for Financial Services, provides white glove service for risk, audit, and compliance teams. Organizations can connect with subject matter experts for support in understanding risk to help accelerate cloud adoption. This program has exclusive features such as ask an expert, risk and control mapping, a compliance community, and proactive risk assurance.

Finally, we are proud to announce the preview of unified client profile for wealth management and onboarding application. Unified client profile offers a single pane of glass view for wealth advisors, including an in-depth view of investment portfolios and financial goals. Onboarding application is an extensible framework that can power any onboarding experience. It includes task management and document intelligence automating document review and processing with AI capabilities.

New solutions and offerings from leading systems integrators (SIs) like Accenture/Avanade and PWC and independent software vendors (ISVs) like ArganoArbela, ASC, Bambu, BioCatch, Mambu, Thought Machine, and Wealth Dynamix continue to extend our capabilities.

We are also expanding to Brazil, Hong Kong, and Singapore with the addition of Brazilian Portuguese and traditional Chinese to our list of supported languages. Learn more about our current list of countries and supported languages.

Microsoft Cloud for Financial Services is helping financial service institutions deliver great customer experiences to better connect people, processes, and systems. Find out more about the latest release.

Facilitate proactive healthcare with Microsoft Cloud for Healthcare

Microsoft Cloud for Healthcare provides trusted and integrated capabilities that make it easier for organizations to create personalized patient experiences, improve the clinician experience with automated workflows and collaboration tools, and drive clinical and operational efficiency while supporting the security, compliance, and interoperability of health data.

Microsoft Cloud for Healthcare announced the latest wave release update that enables patient-centric operating models that ease the burden on providers and helps facilitate proactive healthcare.

The updates include missed appointment AI prediction model in patient trends (preview), which helps organizations assess the likelihood that patients will miss their next appointment and allows providers to take proactive measures to help ensure patients will attend their next appointment and maintain continuity of care.

The model is easily deployable and can be trained within just two hours, leaving the healthcare provider ready to use the solution within just one day. With a user-friendly and familiar interface, missed appointment prediction empowers office staff and clinicians to predict patient no-shows without data science training or staffing. Patients in turn have peace of mind knowing their physician’s office is prioritizing appointments that work best for them, building trust and ensuring better patient-centric care.

Additional updates include care plan improvements (October 2022 update), pre-built Patient Journey templates with new out-of-the-box patient outreach campaigns (preview coming soon), and a full feature release of Dataverse Healthcare API (generally available) to support bi-directional write-back capabilities to electric health record (EHR) and other clinical systems.

Finally, Teladoc Health recently shared Microsoft Teams with Teladoc Health’s Solo™ will simplify the way healthcare organizations and clinicians work by streamlining the technology and administrative processes associated with providing virtual care. Clinicians can securely access clinical data included within their electronic health record (EHR) system via Teladoc Health Solo without having to leave the Teams environment.

Learn more about our current and upcoming Microsoft Cloud for Healthcare release.

Expand emissions calculation models with Microsoft Cloud for Sustainability

Microsoft Cloud for Sustainability, made generally available in June 2022, is expanding Sustainability Manager with new Scope 3 emissions calculation models. Scope 3 emissions, which are indirect emissions that occur in a company’s value chain, offer the largest opportunity for an organization to reduce its overall emissions.1 Our solution includes prebuilt calculation methodologies for Scopes 1 and 2 and more than half of the 15 categories of Scope 3. The latest calculation models added include:

  • Category 5: Waste generated in operations.
  • Category 8: Upstream leased assets.
  • Category 13: Downstream leased assets.

Customers such as Grupo Bimbo and Ingredion are using Sustainability Manager to build innovation and capture information on their emissions data.

“By collecting and assessing our Scope 3 emissions data, we can help our suppliers make progress toward their own sustainability goals. We need to work together to create the regenerative supply chain we are aiming for—this isn’t something we can do alone.”—Alejandra Vazquez, Global Sustainability Vice President, Grupo Bimbo.

Microsoft Cloud for Sustainability is also expanding the sustainability data model to ingest water data (in preview), providing the schema required for storing and linking water quality, quantity measurement data, and water sustainability reference data. Through the data model, organizations will be able to unify water measurement data from sites across their organization for use cases such as water sustainability disclosures and regulatory water quality reporting.

Learn more about the Cloud for Sustainability water data model.

The Microsoft Cloud for Sustainability data model can be easily extended using Dataverse to help expand the capabilities for data collection and ingestion. First and third-party applications may be integrated with Sustainability Manager to help organizations increase the capture of organizational, operational, and emissions data and improve their sustainability accounting. For example, using the data model, organizations can gain visibility into the association of purchased electricity with items they produce or the fugitive emissions associated with a laboratory or leased asset.

The Emissions Impact Dashboard for Microsoft 365 is also generally available, enabling customers to track emissions associated with their use of Microsoft 365 cloud services. To improve reliability for environmental claims and credits, Microsoft is introducing Environmental Credit Service, a managed service that improves transparency, time to market, and scalability for environmental assets. We are delivering new sustainability training including technical guidance to help customers optimize their Microsoft Azure workloads.

Our growing, global ecosystem of partners is also helping customers unlock new value by extending Microsoft Cloud for Sustainability with dedicated solutions, like those just announced by McKinsey. They announced the creation of an integrated solution that combines sustainability data intelligence from Microsoft Sustainability Manager with decarbonization planning and an execution engine using McKinsey Sustainability’s Catalyst Zero. This technological collaboration will enhance companies’ sustainability transformations by integrating their data from activities that produce emissions with initiatives to abate them.

Read the latest from Microsoft Cloud for Sustainability.

Unlock data insights with Microsoft Energy Data Services

Launching the preview of Microsoft Energy Data Services, developed in collaboration with Schlumberger, is another exciting development in our industry solutions. Energy businesses can benefit from an enterprise-grade cloud-based data platform, aligned with the OSDU™ Technical Standard, which can help minimize the time, risk, and costs of ownership associated with energy exploration. Microsoft Energy Data Services is designed to help organizations get more value from their data by scaling ingestion and data enrichment, easy interoperability, and unlocking self-serve data analytics capabilities. With this solution, businesses can unlock data to work across multiple applications.

With Microsoft Energy Data Services, energy companies can be up and running an OSDU Data Platform within hours. Customers can migrate their largest datasets and workloads to the cloud while continuing to use the familiar domain applications that they depend on to achieve data insights. Enabling these workflows on the platform will help drive improved operational efficiency and open connectivity to a range of cloud services.

Over twenty partners are actively engaged to serve Energy customers with tailored solutions. Trusted advisors Accenture, Cegal, EPAM, Infosys, and Wipro provide foundational support for a fully managed OSDU Data Platform to help energy companies migrate to the cloud, drive better decision-making, and optimize workflows. Partners such as Interica and RoQC are ready for deployment for data ingestion and quality assurance and control. While AspenTech, Halliburton-Landmark, Bluware, INT, and Schlumberger have solutions available which provide more optimal data management capabilities and higher productivity.

Read about how Microsoft Energy Data Services is empowering energy companies to do more with data in the cloud.

Learn more

Microsoft Cloud for industries continues to expand our offerings in the industry space. We continue to invest in clouds such as Microsoft Cloud for Nonprofit, Microsoft Cloud for Manufacturing, and Microsoft Cloud for Retail while bringing new cloud solutions through offerings such as Microsoft Cloud for Sovereignty.

Our next release wave promises even more opportunities for industries to do more with less. To improve productivity without compromising work-life balance and respond to challenges with industry-tailored solutions.

Follow us on Industry Cloud blogs for industry-specific news and read more about what’s upcoming on our documentation pages.