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Court is in session, just not in a courthouse 

What was needed by court systems was a more tailored solution to meet the needs of a court. Virtual Hearings was the answer to the ask of customers to help replicate the functionality of the court process from a remote posture....Read more

Four common challenges governments face in a time of crisis 

Recent global events have shown that digital technology and data have become indispensable tools for governments as they adapt to changes across their organizations. Many government leaders are taking stock and imagining a future with the most attentive, helpful citizen services. And many are recognizing that a strong digital ecosystem is the foundation for that...Read more

Empowering government employees through digital skills 

As the global economy becomes increasingly technology-intensive, the nature of the workforce is changing dramatically. Basic digital literacy is a prerequisite for employment and more specialized technical skills are in high demand. Organizations and individuals alike understand that workers must become lifelong learners who continuously acquire new skills throughout their careers. These fundamental shifts clearly...Read more

Today’s technology is transforming home health care 

Public health organizations are chartered with ensuring the health and well-being of individuals, families, and communities. Their scope of responsibility is wide-ranging and varies from country to country, and they are required to provide direct healthcare services to their citizens, including epidemiology and disease prevention. In the area of providing care, public health organizations, along...Read more

Smart infrastructure: 6 keys to making your city smarter 

As we enter a new decade, cities at all levels understand that “digital transformation” is not about replacing legacy systems. Digital transformation is about leveraging technology to decrease the cost of operations, improve citizen services, and enable economic growth. Cities that fail to pursue digital transformation strategies may realize unforeseen negative outcomes to their communities...Read more

Making an impact on vehicle congestion with Road User Charging 

A session on Road User Charging (RUC) was held at the 99th Annual Meeting of the Transportation Research Board and discussed a mix of learnings shared by those who’ve implemented RUC and those who’ve been planning for user charging. For those unfamiliar with RUC, also known as road pricing, it’s the practice of direct charges...Read more

4 best practices for hyperconnected cities to unlock additional value with technology 

Urban residents and businesses are embracing technology and innovation at a faster pace than many cities can react. Leaders need to act now to bridge the widening technology gap and create the digital and technical infrastructure to support efficient and effective services to keep citizens engaged and connected. In 2019, Microsoft partnered with ESI Thoughtlab...Read more

How to boost readiness with intelligent solutions 

It’s one of the fundamental considerations of any defense agency; how to track the readiness of people and things. Often, this process is less than streamlined, encompassing everything from paper-and-pen checklists to enormous spreadsheets filled out by hand. Given the room for error inherent in any manual process, using artificial intelligence (AI) and cloud-enabled tools...Read more