|To learn more, check out Regulate 365 on Microsoft AppSource.|
Transform professional licenses with new technology
For those who work in regulated fields, the pain of obtaining a professional license through an agency is all too familiar. The long lines, the endless forms, and the total black hole of information while waiting for approval or rejection make for a difficult, hard to navigate experience for applicants. It’s also a terrible process for those who actually handle professional license and permit applications – the regulatory employees. On the other side of the counter, employees deal with an application management process that has not advanced much in the last 20 years. Let’s look at three factors that make life more painful for regulatory employees: disparate systems, repetitive and menial tasks, and dealing with complaints from the public.
Pain Point #1: Disparate Systems
Like most companies, regulatory agencies have slowly incorporated various technologies as they’ve become available. And while these technologies have helped individual departments or processes, they’ve culminated in duplicative systems that may provide differing information for the same piece of data. This makes it very difficult for employees to determine which piece of data is correct, resulting in inaccurate reports and analyses. Disparate systems also reduce an employee’s efficiency, as they must check different systems for the relevant answers and the same piece of data. This wasted time is too valuable to, especially when auditing existing licenses to ensure they are still compliant and public safety is on the line. In today’s busy work environment, taking time to search multiple systems is something employees simply do not want to do.
Pain Point #2: Repetitive, menial tasks
Licensing employees understand the pain of performing tedious tasks on a frequent basis, especially when it prevents them from getting more important work done. From checking old licenses to payment processing to finding the right person to approve an application – these types of tasks take too much away from the important demands of the position. The time wasted having to complete these menial tasks end up producing a domino effect that leads to an even slower and more arduous license and permitting process for potential and current licensees. Not surprisingly, these slow processes culminate in a final pain point – an unhappy public.
Pain Point #3: Unhappy Public
The slow and disjointed license review and approval process leads to many upset licensees. But applicants and regulatory employees aren’t the only people who feel the pain of licensing and permitting. Even though they may not be licensed, citizens get frustrated when they spend too much time trying to find a licensed professional who meets their requirements. Many of these people deal with their unhappiness by complaining to regulatory agents and employees, who can only do so much to ease the public’s pain with their current systems in place. This frustration on both sides is amplified the longer complaints aren’t addressed in a timely manner, which occurs fairly frequently due to a lack of systems that track and manage such complaints.
Addressing these common pain points calls for a regulatory licensing process that streamlines systems, provides greater control for management, and solves for an unhappy public.
Conclusion and Call to Action
Adoxio has partnered with Microsoft to introduce Regulate 365, which connects disparate systems, automates repetitive tasks, and delights customers with streamlined licensing and permitting processes. Regulate 365, built on Microsoft Cloud Technology, is a rich content management and automation system that brings the benefit of the cloud to the licensing and permitting process. With all information in the same platform, regulatory agents can easily gather all the data they need to quickly review and approve professional license and permit applications. Regulate 365 also automates many back-end functions, making it easier to follow up with businesses as compliance changes, gather reports on activities and gain insights into business patterns. With a 24/7 self-service portal, people and businesses can fill out and track their license applications from start to finish.
To learn more, check out Regulate 365 on Microsoft AppSource.