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Microsoft Industry Blogs

Key learnings for building smart communities at Smart City Expo World Congress 2019 

The 9th year of the Smart City Expo World Congress (SCEWC), held in Barcelona from November 19–21, did not disappoint. In fact, after nine years of attending, I’m surprised each year at how the event continues to grow, improve, and remain exciting. The numbers suggest that I’m not alone in finding value in the conference...Read more

Transforming smart cities with AI, IoT, and cloud technologies 

According to the United Nations, more than 55 percent of the world’s population now lives in urban areas—and by 2050, that number could jump to 68 percent. With rapid urbanization on the rise, cities around the world face pressure to keep up with the pace of change and meet the growing demand for better, faster,...Read more

Customer service on a statewide level 

Louisiana’s Health and Human Services decided to revamp their call center operations through a case management system that could integrate seamlessly with existing state systems....Read more