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Making an impact on vehicle congestion with Road User Charging 

A session on Road User Charging (RUC) was held at the 99th Annual Meeting of the Transportation Research Board and discussed a mix of learnings shared by those who’ve implemented RUC and those who’ve been planning for user charging. For those unfamiliar with RUC, also known as road pricing, it’s the practice of direct charges...Read more

4 best practices for hyperconnected cities to unlock additional value with technology 

Urban residents and businesses are embracing technology and innovation at a faster pace than many cities can react. Leaders need to act now to bridge the widening technology gap and create the digital and technical infrastructure to support efficient and effective services to keep citizens engaged and connected. In 2019, Microsoft partnered with ESI Thoughtlab...Read more

3 core ideas for empowering citizens, societies, and governments 

Promote citizen well-being, influence positive societal change, and enhance your government services Exponential change is happening in the world around us and within governments. This change is being driven by one core idea, expectations of governments are changing. Modern technology is causing a shift in societal behavior. Citizens and residents expect their governments to adapt...Read more

Key learnings for building smart communities at Smart City Expo World Congress 2019 

The 9th year of the Smart City Expo World Congress (SCEWC), held in Barcelona from November 19–21, did not disappoint. In fact, after nine years of attending, I’m surprised each year at how the event continues to grow, improve, and remain exciting. The numbers suggest that I’m not alone in finding value in the conference...Read more

Transforming smart cities with AI, IoT, and cloud technologies 

According to the United Nations, more than 55 percent of the world’s population now lives in urban areas—and by 2050, that number could jump to 68 percent. With rapid urbanization on the rise, cities around the world face pressure to keep up with the pace of change and meet the growing demand for better, faster,...Read more

Customer service on a statewide level 

Louisiana’s Health and Human Services decided to revamp their call center operations through a case management system that could integrate seamlessly with existing state systems....Read more