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Customer service on a statewide level 

3 min read

Louisiana’s Health and Human Services decided to revamp their call center operations through a case management system that could integrate seamlessly with existing state systems….Read more

Chatbots: A benefit for state and local government operations 

2 min read

State and local governments are leveraging chatbots to engage citizens, make state and local services more easily accessible, and enable administrative operational activities in order to free up staff time to focus on more complex, mission critical initiatives. With tight budgets and expanded service responsibilities, leveraging technology becomes more important to state and local agencies…Read more