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Microsoft Industry Blogs

Making an impact on vehicle congestion with Road User Charging 

A session on Road User Charging (RUC) was held at the 99th Annual Meeting of the Transportation Research Board and discussed a mix of learnings shared by those who’ve implemented RUC and those who’ve been planning for user charging. For those unfamiliar with RUC, also known as road pricing, it’s the practice of direct charges...Read more

4 best practices for hyperconnected cities to unlock additional value with technology 

Urban residents and businesses are embracing technology and innovation at a faster pace than many cities can react. Leaders need to act now to bridge the widening technology gap and create the digital and technical infrastructure to support efficient and effective services to keep citizens engaged and connected. In 2019, Microsoft partnered with ESI Thoughtlab...Read more

Key learnings for building smart communities at Smart City Expo World Congress 2019 

The 9th year of the Smart City Expo World Congress (SCEWC), held in Barcelona from November 19–21, did not disappoint. In fact, after nine years of attending, I’m surprised each year at how the event continues to grow, improve, and remain exciting. The numbers suggest that I’m not alone in finding value in the conference...Read more

Innovation now for the Smart City of tomorrow 

Barcelona may be one of the world’s major global centers for tourism, the economy, trade and culture but, starting today, it’s the apex for smart cities. Our Microsoft for Smart Cities team and partners are excited to join government and civic leaders as well as experts at the Smart City Expo World Congress (SCEWC2019) to...Read more

Customer service on a statewide level 

Louisiana’s Health and Human Services decided to revamp their call center operations through a case management system that could integrate seamlessly with existing state systems....Read more