In our last blog, we discussed how digital assistants are one of the first ways governments are taking advantage of AI. Digital assistants—also referred to as chatbots—can help government agencies improve citizen service by making information more accessible. They can do so by not only being available 24/7, but by including cognitive services.
For example, the Park City School District is using an AI digital assistant that includes real-time language translation services to better engage everyone its community. When a parent messages the school’s digital assistant, the digital assistant will respond in the same language in which the message was sent. The language translation capability is part of an overall AI messaging platform. That means that parents can also text an administrator or teacher directly in nearly any language and receive a response in that same language. The texts are automatically translated as they go back and forth—so school staff and the community can communicate without any language barrier.
Since it began using the inclusive communication technology, the district has seen a significant uptick in parent involvement—such as more parents attending teacher conferences. Learn more about how Park City School District is using its “Community Link” in this blog post by our partner AtlasRTX, which provided the platform.
Language translation can also be used as part of digital assistants that streamline workflows for your teams. For example, it’s being used in the San Diego County Sheriff’s Department AI-enabled conversation mobile app, Coptivity. The department will use Coptivity to provide first responders with intelligent voice assist and automate first-level queries—such as running license plate and driver’s license checks.
And one of Australia’s Department of Human Services’ digital assistants, George, takes advantage of not only language translation to provide support to people in up to 200 languages or dialects, but also sentiment detection. George can detect anger in people attending government service centers and text security services to avoid people being injured.
Fuel your digital transformation with AI
Those are just a few examples of how governments are using AI capabilities such as intelligent digital assistants with built-in cognitive services to transform government. Learn more about the potential of AI in various horizontal and vertical use cases in the Gartner report: “Where you should use artificial intelligence—and why”.