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Unifying your data for resilience to a changing world 

Digital Transformation is about understanding your industry, thinking about the future of your company, and owning your path as a digital company. Consolidating your data across the geographical diversity of your offices, workforce, and disparate data management platforms can be critical in your digital transformation journey. We talked to BrightSpring Health Services, one of the...Read more

Contact centers: Intelligent bots can increase average handle time 

  • Tom-DePew-Headshot
    By Tom DePewPrincipal Technical Specialist, Dynamics 365
All things being equal, reducing average handle time (AHT) in contact centers is a good thing. Any content center manager will tell you how critical this metric is. It is easy to understand why that is the case. While working with a customer, I determined that every second in AHT reduction was worth about $6...Read more
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A new age in healthcare: How information technology can produce better patient outcomes and boost health worker motivation 

Clifford Goldsmith | B.Sc., MBBCh (MD), US Chief Medical Officer, Microsoft   I am proud to count myself among the cadre of physicians who incorporate healthcare informatics in their medical practice. We may have downsized our clinical practices, but we remain as strongly committed to the principles of the Hippocratic Oath as we were when we took the oath in medical school. Our priority has been and...Read more
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2021 Outlook: the Future of Life Sciences Customer Experiences 

Research from a large-scale survey of more than 1,000 senior pharma professionals highlights the divide between digitally adept companies and those that have been slow to adopt technologies. In this blog, we look at how the customer experience is changing due to COVID-19 for life sciences organizations.  Historically, pharma has lagged behind other industries in adopting digital solutions. With COVID-19 catapulting both the sector and...Read more
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Manufacturing becomes more inclusive as AI enables hiring of workers with disabilities 

  • Helen Yu headshot
    By Helen YuCEO and founder of Tigon Advisory
In a webinar entitled “The Art of Possible: Manufacturing Priorities that Will Define 2021,” Çağlayan Arkan, Microsoft’s VP of manufacturing industry shared: “From extreme disruption comes extreme transformation.”  His point is well taken. In the aftermath of the pandemic, supply chain has raced to the top of the news and manufacturing is centerstage. Arkan followed...Read more
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Changing the way the world views Down syndrome 

  • Joyce Gottbetter headshot
    By Joyce GottbetterGeneral Manager, Sales and Technical Unit, U.S. Health and Life Sciences, Microsoft
When I was a junior at Greensburg Central High School in Western Pennsylvania, I volunteered for the Special Olympics. Roger, the athlete I was partnered with, made such an impression on me because of his complete and utter joy in participating in various sports events. I returned my senior year and again had the pleasure...Read more
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Optimizing facility management with Smart Buildings Solutions 

For most organizations, growth is always at the forefront. The pursuit of new service lines, new customers, and new regions motivates business leaders to adopt bigger office spaces, expanded retail locations, and additional franchises. While these aspirations drive each company to bolder aspirations, they do so with a cost. Real estate and facilities management alone...Read more
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Inspiring nursing innovation for COVID-19 and beyond 

  • Marc Spiotta headshot
    By Marc SpiottaGeneral Manager, Customer Success, U.S. Health and Life Sciences, Microsoft
To harness the innovative power of nurses and improve the global response to COVID-19, Microsoft was pleased to partner with Johnson & Johnson, SONSIEL (Society of Nurse Scientists, Innovators, Entrepreneurs and Leaders) and dev up to host the free, virtual NurseHack4Health hackathon, Nov. 13-15. Even more rewarding was having over 400 worldwide participants working in...Read more
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Sharpen your skills this winter 

It looks like winter will be even quieter than usual this year. So, if you’re in the mood for something more interesting than jigsaw puzzles and longer lasting than gingerbread, how about learning some new technical skills? Check out these Microsoft Learn modules to sharpen your cloud skills Four Microsoft Cloud Advocates have created modules...Read more
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Build a resilient IT operation: modern device management and zero-touch deployment 

Has your organization had to flip the switch on remote productivity this year? Read the post on Windows Virtual Desktop and Surface to learn about the benefits of using a virtual desktop solution to help scale and meet the demands of an evolving workforce under changing conditions. Let’s step back a bit and explore the concept of modern endpoint management...Read more
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Brick by interlocking brick: Three steps to leveraging a newly connected organization 

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    By Chris DieringerSenior Director National Sales- US Retail & CPG Industry
There is no denying that the playing field for consumer goods companies is getting more and more challenging. Pressure is coming from consumers, shoppers, retailers, competitors, and challengers, and this powerful industry disruption is not slowing down. Intensified by COVID-19, the blinding pace of acceleration toward digital experiences has advanced 10 years of US e-commerce...Read more