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Introducing the Microsoft Digital Transformation Showcase 

New experience features real solutions for U.S. state and local governments In late April, Microsoft CEO Satya Nadella stated: “We’ve seen two years’ worth of digital transformation in two months … We are working alongside customers every day to help them adapt and stay open for business in a world of remote everything.” Those thoughts directly apply to our efforts to support U. S. state and local governments  —...Read more

Always-on customer engagement: Better perspectives lead to better insights 

Have you ever thought about what makes a leader different from a manager? Is it skills and experience? Expertise? Natural talent? Think about it this way. Loggers in a forest are working away at their task of felling trees and trying to find the best way forward to clear out their allotted space effectively and...Read more

Empowering women in financial services: Real leaders share real experiences 

Business operations have transformed tremendously over the course of 2020. Leaders across all industries, including financial services, have evolved how they communicate, collaborate, problem solve, and lead teams in a remote and hybrid work culture. And today, many of those leaders shepherding financial services companies through challenging times of change are women. A study by Oliver Wyman found that women now make up 20% of executive committees and 23% of boards at major financial institutions1.  Watch the Empowering...Read more

How Microsoft helps insurers thrive during challenging times 

In the lead-up to 2020, insurers were showing great staying power as they rode out an unsettled economy. But with the onset of COVID-19, that turbulence has only gotten more intense. Claims are becoming more frequent and more severe as catastrophic events happen at an increasing rate. Regulatory requirements are changing, and it’s become more...Read more

Empower your organization with secure and compliant collaboration 

Firstline employees are often the face of your retail business, which means that their performance can directly impact how consumers view your brand. These employees, however, can only support great customer experiences as far as their technology will let them. If your business isn’t building seamless and predictive customer service into each transaction, it can...Read more

Microsoft Federal helping agencies respond, recover, reimagine 

Over the past several months, we’ve seen some heroic efforts by our federal government customers to respond to the many COVID-19 impacts that have disrupted work and life in the U.S. and around the world. From the outset, our Microsoft Federal team has partnered with government agencies of all sizes and scopes to continue delivering...Read more

Driving the evolution: thoughts on Sibos 2020 

What a great week it has been at Sibos 2020. It was exciting to hear from leaders how they are adapting to a new environment, as they deliver digital value and innovate responsibly. The theme of “evolution” that Sibos landed on for this year’s event resonated with me on many levels, given the dramatic changes...Read more

COVID-19 and the new patient experience 

Today, everyone is digging out from the initial impact of the COVID-19 pandemic. In doing so, we’re collectively defining a new order for how health and medical services will look and operate going forward.  This effort is not without its challenges. In the United States, hospital operating margins are down 96 percent since the start of the year. Most hospitals run on razor-thin...Read more