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Microsoft in Business Blogs

The most critical decision in building out enterprise AI: Build in-house or bring in a vendor 

From smart homes to robust intelligent edge ecosystems, AI is one of the hottest topics in tech and society as we embrace the new decade. While consumers are debating the benefits of one smart light bulb versus another, financial service companies are planning, adapting, and debating just how they can use artificial intelligence to empower...Read more

5 Insurance Takeaways from Microsoft’s Fall Events 

Microsoft’s Focus on Insurance on Full Display at InsureTech Connect By providing the essential technologies that enable insurers to deliver higher levels of customer service and achieve more, Microsoft continues to establish itself as a major player in the insurance industry. This fall, Microsoft was a proud gold-level sponsor at InsureTech Connect, one of the...Read more

What’s Next for AI in Financial Services in 2020? The 5 Top Trends 

Follow Pascal Belaud on LinkedIn Right now, banking, capital markets, and insurance businesses are finding new uses for artificial intelligence. AI is helping to transform and keep ahead of a number of critical vectors, including customer experience, regulatory compliance, new markets and business models, and security. It’s no longer a “nice to have” innovation technology, it’s becoming a CX-level imperative. In...Read more

Legal case management takes a leap forward 

Two years ago, my colleague Kevin Briggs wrote about modernization efforts going on across government legal organizations. While some progress has been made since then, the demand for improvement continues to grow. This demand is driven by the public’s expectation of certain standards of service from their government agencies, as well as government leaders’ prioritization...Read more

Correspondence Management in Government — Technical Capability and Approach 

Correspondence is no minor matter for government agencies, which routinely receive volumes of correspondence every year from many different channels, both in electronic form and physical mail. Responses are often required within a certain amount of time because of agency guidelines, congressional guidelines, or legal requirements. In order to keep pace with modern standards, government...Read more

How insurers use data to enhance the customer experience 

Customers want to be catered to. The ability to differentiate the customer experience between touchpoints and provide personalized interactions at each stage is critical for insurers aiming to branch into the digital space. Modern customers are not just contacting insurance providers through their local agent or a single digital touch point—their journey weaves through a series of...Read more

Azure Mystery Mansion 

Em Lazer-Walker | Cloud Advocate I was approached by my colleague, Jen Looper, in early Fall to lead on an interactive experience dubbed “Azure Mystery Mansion.” She had heard of a previous project which had been a hit, Power Animal Quiz, and was on the hunt for a new and cool project to engage developers....Read more

Correspondence Management in Government — Destination Modern and Agile 

For government agencies, the Executive Secretariat (“ExecSec”) office is a focal point in tracking all correspondence, documents, and actions flowing between offices within an agency. The ExecSec office supports decision-making processes, ensuring efficient and effective flow of communications, including correspondence with the executive branch of government and other federal, state, and local agencies. Other offices...Read more

Empowering child welfare agencies in the digital age 

Across the world, child welfare agencies are seeking to improve outcomes for the children and families they serve. By working across the social services ecosystem, including health organizations, educators, public housing, hospitals, and public safety and justice agencies, case workers can enable these outcomes through a holistic approach to family engagement. However, this kind of...Read more

Five key takeaways from Envision Forum: Health 

Patty Obermaier | VP US Health The healthcare landscape is being impacted at a faster rate than ever before, and Microsoft is committed to reimagining what health is in this new world. Dr. James Weinstein, Senior Vice President, Microsoft Health, calls this “a new day for innovation,” where we can address the current state of health...Read more

CAT Compliance with Microsoft and Cloudreach 

Ruchi Nanda | Industry Solutions Manager, Financial Services On May 6, 2010, the United States stock market collapsed.  In 5 minutes, the Dow dropped 600 points and investors, brokers, economists, and the SEC briefly panicked. Twenty minutes later, the market recovered and pulses slowed, but the impact of the Flash Crash was long-lasting. Nearly a decade later, experts remain unsure of what caused...Read more