Posts

Reimagining the digital front door for healthcare 

Over the past year, my colleagues and I have seen a steady uptick in healthcare organizations requesting in-depth discussions on how to further develop their digital front door capabilites. One high-interest topic has been establishing a branded conversational bot (chatbot) that can facilitate frictionless experiences across all digital channels and throughout the engagement journey. Helping customers with the next steps in the process is dependent on the completeness of their digital strategy, their goals…Read more

Andor Health brings AI and clinical capabilities to Microsoft Teams 

As 2020 slips into our collective rearview mirror, there is little doubt that the COVID‑19 pandemic had a major impact on virtual healthcare adoption by both consumers and healthcare organizations. At the onset of the pandemic, Microsoft healthcare customers quickly used their existing investments in Microsoft Teams to deliver virtual visits (clinician to remote patient) and…Read more