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Microsoft in Business Blogs

Legal case management takes a leap forward 

Two years ago, my colleague Kevin Briggs wrote about modernization efforts going on across government legal organizations. While some progress has been made since then, the demand for improvement continues to grow. This demand is driven by the public’s expectation of certain standards of service from their government agencies, as well as government leaders’ prioritization...Read more

Correspondence Management in Government — Technical Capability and Approach 

Correspondence is no minor matter for government agencies, which routinely receive volumes of correspondence every year from many different channels, both in electronic form and physical mail. Responses are often required within a certain amount of time because of agency guidelines, congressional guidelines, or legal requirements. In order to keep pace with modern standards, government...Read more

Correspondence Management in Government — Destination Modern and Agile 

For government agencies, the Executive Secretariat (“ExecSec”) office is a focal point in tracking all correspondence, documents, and actions flowing between offices within an agency. The ExecSec office supports decision-making processes, ensuring efficient and effective flow of communications, including correspondence with the executive branch of government and other federal, state, and local agencies. Other offices...Read more

Empowering child welfare agencies in the digital age 

Across the world, child welfare agencies are seeking to improve outcomes for the children and families they serve. By working across the social services ecosystem, including health organizations, educators, public housing, hospitals, and public safety and justice agencies, case workers can enable these outcomes through a holistic approach to family engagement. However, this kind of...Read more