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Microsoft in Business Blogs

Agility, Leadership and Continuity for State & Local Government 

This embed requires accepting cookies from the embed’s site to view the embed. Activate the link to accept cookies and view the embedded content. This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. It would be an understatement to say that the COVID-19...Read more

Always-on customer engagement: It’s not just omnichannel anymore 

Customer experience is a big focus for businesses today. Customers have more choices than ever, and they are looking at value beyond the features of the product itself to the entire experience, including the evaluation, purchase, and post-purchase steps. The evolution of the customer experience means that customers expect to be able to reach your...Read more

Accelerating Government’s Mission-Focused Outcomes: Microsoft Azure Accredited to Host US Secret Classified Government Data 

Today, more than ever, we recognize the need for secure technology that can support our government leaders in responding quickly, and with agility, to rapid changes in the global landscape. At Microsoft we are committed to developing solutions that enable our government stakeholders to capitalize on opportunities at the accelerated pace required to deliver modern...Read more

Transforming veteran health care with HoloLens 2 

  The Microsoft team is excited to be part of the Project Convergence public-private partnership that’s establishing the nation’s first 5G-enabled hospital at the VA Palo Alto Health Care System. Collaborating with the U.S. Department of Veterans Affairs, Medivis and Verizon will not only result in 5G-based innovations, it will create unprecedented opportunities to improve...Read more

Legal case management takes a leap forward 

Two years ago, my colleague Kevin Briggs wrote about modernization efforts going on across government legal organizations. While some progress has been made since then, the demand for improvement continues to grow. This demand is driven by the public’s expectation of certain standards of service from their government agencies, as well as government leaders’ prioritization...Read more

Correspondence Management in Government — Technical Capability and Approach 

Correspondence is no minor matter for government agencies, which routinely receive volumes of correspondence every year from many different channels, both in electronic form and physical mail. Responses are often required within a certain amount of time because of agency guidelines, congressional guidelines, or legal requirements. In order to keep pace with modern standards, government...Read more

Correspondence Management in Government — Destination Modern and Agile 

For government agencies, the Executive Secretariat (“ExecSec”) office is a focal point in tracking all correspondence, documents, and actions flowing between offices within an agency. The ExecSec office supports decision-making processes, ensuring efficient and effective flow of communications, including correspondence with the executive branch of government and other federal, state, and local agencies. Other offices...Read more

Empowering child welfare agencies in the digital age 

Across the world, child welfare agencies are seeking to improve outcomes for the children and families they serve. By working across the social services ecosystem, including health organizations, educators, public housing, hospitals, and public safety and justice agencies, case workers can enable these outcomes through a holistic approach to family engagement. However, this kind of...Read more