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How insurers use data to enhance the customer experience 

Customers want to be catered to. The ability to differentiate the customer experience between touchpoints and provide personalized interactions at each stage is critical for insurers aiming to branch into the digital space. Modern customers are not just contacting insurance providers through their local agent or a single digital touch point—their journey weaves through a series of...Read more

Azure Mystery Mansion 

Em Lazer-Walker | Cloud Advocate I was approached by my colleague, Jen Looper, in early Fall to lead on an interactive experience dubbed “Azure Mystery Mansion.” She had heard of a previous project which had been a hit, Power Animal Quiz, and was on the hunt for a new and cool project to engage developers....Read more

Correspondence Management in Government — Destination Modern and Agile 

For government agencies, the Executive Secretariat (“ExecSec”) office is a focal point in tracking all correspondence, documents, and actions flowing between offices within an agency. The ExecSec office supports decision-making processes, ensuring efficient and effective flow of communications, including correspondence with the executive branch of government and other federal, state, and local agencies. Other offices...Read more

Empowering child welfare agencies in the digital age 

Across the world, child welfare agencies are seeking to improve outcomes for the children and families they serve. By working across the social services ecosystem, including health organizations, educators, public housing, hospitals, and public safety and justice agencies, case workers can enable these outcomes through a holistic approach to family engagement. However, this kind of...Read more

Five key takeaways from Envision Forum: Health 

Patty Obermaier | VP US Health The healthcare landscape is being impacted at a faster rate than ever before, and Microsoft is committed to reimagining what health is in this new world. Dr. James Weinstein, Senior Vice President, Microsoft Health, calls this “a new day for innovation,” where we can address the current state of health...Read more

Microsoft invests in community innovation and job creation with the new US Delivery Center in North Texas 

Innovation in North Texas got a huge boost today with Microsoft’s $31 million investment in improvements to facilities in Las Colinas, near Dallas. This investment demonstrates our sincere commitment to creating a collaborative tech community in Texas that empowers big ideas and helps bring them to life. By creating an exceptional place to work and...Read more

CAT Compliance with Microsoft and Cloudreach 

Ruchi Nanda | Industry Solutions Manager, Financial Services On May 6, 2010, the United States stock market collapsed.  In 5 minutes, the Dow dropped 600 points and investors, brokers, economists, and the SEC briefly panicked. Twenty minutes later, the market recovered and pulses slowed, but the impact of the Flash Crash was long-lasting. Nearly a decade later, experts remain unsure of what caused...Read more

The Grand Re-opening of the Chicago MTC: A commitment to Chicago 

Today, we at Microsoft are absolutely thrilled to showcase the grand re-opening of the Microsoft Technology Center in Chicago. With 75,000 square feet of newly leased space, the Chicago MTC is all about helping local companies lead the way in digital innovation. With 18 years of history in the Chicago area, industry experts at the MTC serve as guides for local organizations, helping to...Read more

At the Pittsburgh Tech & Data Summit: On balancing responsibility and innovation to unleash the transformative opportunities of artificial intelligence 

This week, I’m excited to travel to Pittsburgh to deliver a keynote speech at the inaugural Pittsburgh Tech & Data Summit. Hosted by Duquesne University, the summit brings together leaders from the region’s technology, legal, and business sectors to explore some of the issues that have emerged as the pace of technology-driven transformation accelerates, including...Read more

Accessibility and employment for all: key resources for job seekers and employers 

People are unique in many ways, but the presence of a disability may set an individual apart from the larger group in ways that present particular challenges. In fact, 1 in 5 people have disability and need assistive technology[JC(1] . At times, these disabilities can create obstacles to an individual’s ability to gain employment. For example,...Read more

Decision-based stakeholder mapping: How to influence the people who matter 

In school, CliffsNotes got me through Literature class. I was thankful for the quick “Notes” version to keep all the character relationships straight in the classics from Shakespeare, Marlowe, or Homer. Identifying the key players and their motivations in enterprise decision-making can be just as confusing. Having a short list of the people you need...Read more