How technology is powering sustainability 

Unlocking data is critical for organizations striving to achieve sustainability goals. Many businesses see challenges in how to effectively record, report, and analyze the data they need to reduce their environmental impact. …Read more

Inspire your frontline workers and elevate your employee experience 

The more you empower these workers with technology to help them stay engaged across your organization, while also enabling them to better serve your customers or complete specific jobs, the bigger the impact they are likely to have on your business and organizational goals. Our recent Work Trend Index Special Report, “Technology Can Help Unlock…Read more

Increase Visibility and Mitigate Risk with Supply Chain Insights 

One word summarizes the state of today’s supply chains: disruption. Supply chain disruption, caused by everything from geopolitical events to trade tensions to environmental disasters, is causing major shocks to supply and demand across the globe. According to a Gartner Supply Chain Executive Report, nearly 70 percent of supply chain leaders have been constantly responding…Read more

Consumer goods innovation amid retail uncertainty 

Lisa Griego | Director, Retail & Consumer Goods, Microsoft Delighting consumer goods (CG) customers has a different meaning today than it did more than a year ago. Every aspect of how we work, live, and shop has shifted since the COVID-19 pandemic, and I don’t think anyone would have imagined just how extensively this world…Read more

A time to pivot: What comes next for retail  

The past year has accelerated the push toward digital transformation for many industries, maybe none more than retail. From operations to manufacturing supply chain to customer experience, there is no facet of retail that is not facing the imperative to pivot or perish. …Read more

Brick by interlocking brick: Three steps to leveraging a newly connected organization 

There is no denying that the playing field for consumer goods companies is getting more and more challenging. Pressure is coming from consumers, shoppers, retailers, competitors, and challengers, and this powerful industry disruption is not slowing down. Intensified by COVID-19, the blinding pace of acceleration toward digital experiences has advanced 10 years of US e-commerce…Read more

Empower your organization with secure and compliant collaboration 

Firstline employees are often the face of your retail business, which means that their performance can directly impact how consumers view your brand. These employees, however, can only support great customer experiences as far as their technology will let them. If your business isn’t building seamless and predictive customer service into each transaction, it can…Read more

Creating personalized customer experiences through intelligent retail 

Ten or twenty years ago, the future of retail was online shopping. Today, it is building seamless connections between physical locations and online stores so that customers can easily shop, order goods, or pick–up items from a store or curbside service. Quarantines and social distancing only highlight the importance of building retail operations that start and end with the customer, online and off.   That is why competitive organizations are turning to “intelligent retail,” where machine…Read more

Deliver intelligent supply chain to fulfill customer demand 

Consumers spent over $601B in online purchases in 2019. To increase agility and visibility, supply chain logistics operations are trending towards transparent relationships between warehouses, delivery operations, and online locations. The truth is that modern consumers expect that when they shop for a product, they want to have options for how they buy and receive them.  Transforming a supply chain into an…Read more