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Microsoft Industry Blogs

Customers first, last—and everywhere in between 

During the last 15 years of my career in the tech sector, I’ve focused on developing innovative customer experience solutions and overarching digital transformation for the retail industry – and I’ve never been more excited about the opportunities. It feels like we’ve always known the potential of digital tools, but now we’re finally at the...

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Winning the modern-day consumer in the world of consumer goods 

Eighty percent of consumer goods CEOs think their operating model is at risk.1 Why is that? Simply put, given how fast consumer preferences and the retail landscape are evolving, consumer goods businesses are being challenged to keep pace like never before. Consumer motivations and expectations are rapidly evolving. Good for me and good for the...

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Key use cases for modern and intelligent loss prevention in retail 

The National Retail Federation completed a loss prevention survey of 63 retailers in 2019. The top two risks (and therefore priorities) for 50.8 percent of retailers in the last five years were internal theft and cyber-related incidents (such as data breaches). Retailers reported an average inventory shrink of 1.38 percent, which is on pace with...

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Think outside the retail box (and bag and cart) 

In the current “experience economy,” where the most important currency is social currency, the ability to provide an Instagram-worthy experience is priceless. Learn more about how you can reimagine retail, and how technology fits in....

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Breaking the paralysis of choice 

Do you remember the first time you confronted the paradox of choice? For me, it happened early in my career. I was a sales manager at a well-known retailer and noticed that the more varieties of white shirts we put on display, the longer it took customers to make a buying decision. Instead of a...

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ShopTalk 2019 recap part 3: AI can check age-old retail problems 

Retail’s ongoing digital and cloud-first transformation was on full display at ShopTalk 2019, and the Microsoft Industry Experiences team was there. This is the third in a series (read part 1 and part 2) of three blogs where we delve a little deeper into five topics that were dominant in discussions....

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