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Top 5 retailer e-commerce readiness actions for holiday 

Holiday is the most exciting and important time in retail. It’s where all the preseason inventory planning, the ramp up in hiring of seasonal employees for stores and warehouses, the marketing events, and all the promotions come together to deliver up to 60 percent of the total year’s business for the industry. Over the last...Read more

Empowering retail’s real superheroes: Frontline workers 

Like so many of you, I got my first job in a retail store (after babysitting) and like many around the world it was my first introduction to the workplace. Retail always has been and always will be a people business with many employed on retail’s frontline. If ever there was any doubt about the...Read more

Top 7 sustainability initiatives for Retail and Consumer Goods organizations 

We all want to be more sustainable in our day-to-day lives, as consumers and businesses. In fact, I typically consider a new brand or product specifically because of its sustainability practices. And I know I’m not alone. Many of my friends and colleagues share that they like to learn about a brand’s sustainability practices before...Read more

Ode to joy at work—Recharging our resilience with focus on employee experience and wellbeing 

While all of us experienced incredible disruption in the past year, retailers and brands emerged as one of the frontline heroes that kept us fed and alive. From farm to fork, from source to store—goods and products still had to flow. Meanwhile, the expectations increased, and many of these products were now expected to arrive...Read more

Physical meets digital on Walmart Canada shelves, with SES-imagotag IoT technology 

With shoppers returning to the stores, retail investments are flowing to omnichannel priorities to digitize stores, support frontline workforce across all channels, connect inventories across platforms, and accelerate fulfillment. Recent research conducted by The Economist shows that retailer respondents saw the pace of, and investment in, digital transformation accelerate during the pandemic.1 Improving the customer...Read more

Empowering better care, everywhere, for everyone with Retail+Health 

Over the past year, the pandemic fundamentally changed several industries and impacted the means of consumption and distribution for goods and services globally. With the introduction of social distancing, the decline of indoor interactions and transactions, and unparalleled strain on hospital capacity and care teams, both retailers and health providers had to transform traditional business...Read more

NRF Retail Converge: Microsoft and the vital role of partners 

Every single day for me is a partner day. While most Microsoft employees wake up eager to serve our customers, myself and Microsoft partner managers aim to drive success with partners that lead to their growth and of course, our customers’ growth. An amazing partner story will be headlined inside of Shelley Bransten’s Big Ideas...Read more

Explore the new wave of cloud innovation at NRF Retail Converge 

It is hard to believe summer is already here and I’m preparing for my BIG Ideas session at the upcoming virtual NRF Retail Converge event. Honestly, I can’t wait to talk more about ‘retail’s new clock speed’ and how we’re helping retailers unlock a new wave of cloud innovation. Although retail leaders continue to refine...Read more

How IoT tracking in retail supply chains drives ROI 

The return on investment (ROI) story behind internet of things (IoT) tracking in retail supply chains is compelling—especially for shipments with a high inventory value, cold chains, or when on-time delivery is critical. With specialized IoT sensors, retailers can keep tabs on location and other valuable information like temperature, humidity, and vibration. This real-time insight...Read more

3 ways retailers are using AI to innovate in-store operations 

Retailers looking to increase customer satisfaction while decreasing costs are turning to artificial intelligence (AI) to transform operations. Retailers use AI in the cloud to process large volumes of data to deliver online product recommendations or to optimize demand forecasting. With the advent of AI-optimized hardware and container-packaged analytics applications, retailers are now applying AI at...Read more

Announcing Microsoft Cloud for Retail: Built for what’s next 

2020 was the year in which we experienced disruptive change at a pace and a scale that we could never have imagined. Yet it was also the year in which many retailers embraced digital like never before. Take REI for example, which launched a new virtual outfitting service to help customers assemble bikes, find the...Read more