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Microsoft Industry Blogs > Retail

Retail

Christmas Shopping in Oxford Street.

’Tis the season for exceptional customer experiences 

5 min read
  • Professional Headshot for Mike Edmonds
    By Sr. Director, Worldwide Retail and Consumer Goods Strategy, Microsoft
  • Headshot of Chandra Stevens
    Principal Product Manager, Customer Experience Solutions, Microsoft

Microsoft’s solutions empower the retail industry to connect your customers, your people, and your data. Connected, these applications unlock unique opportunities to create individualized experiences that meet customers’ expectations whether it be the holiday season or all year round. Read more

Retail store manager working with a customer, showing merchandise and providing customer service on-the-go using a tablet to locate inventory and place orders.

How to invest more holistically in your retail workforce 

7 min read
  • Professional Headshot for Anya Minbiole
    By Business Strategy Leader, Retail and Consumer Goods, Microsoft
  • Abid Chaudhry Headshot
    Product Marketing Manager, Retail and Consumer Goods, Microsoft

By investing in frontline retail workers with the same tools, training, and resources already afforded office workers, businesses can attract and retain high-value talent to drive superior customer experiences and sustainable business growth. Read more

Female entrepreneur standing outside her grocery store business.

Create your smart store of tomorrow, today 

5 min read
  • Professional Headshot for Sid Jatia
    By General Manager Worldwide Business Strategy, Retail and Consumer Goods Industries, Microsoft
  • Professional Headshot for Anya Minbiole
    Business Strategy Leader, Retail and Consumer Goods, Microsoft

Learn how Microsoft and our partners are helping retailers deliver a seamless experience across the entire shopper journey. Read more

Retail shop owner working on Microsoft 365 Business Premium a mobile phone and a Surface.

Achieving customer agility through e-commerce in the cloud 

4 min read
  • Professional Headshot for Sid Jatia
    By General Manager Worldwide Business Strategy, Retail and Consumer Goods Industries, Microsoft
  • Professional Headshot for Mike Edmonds
    Sr. Director, Worldwide Retail and Consumer Goods Strategy, Microsoft

Retailer and consumer goods companies today live under constant pressure. Keeping up with the surge in e-commerce and multi-channel shopping, threading the needle of global supply chains,1 reimagining in-store experiences, and managing data volumes and privacy concerns just to name a few. Unfortunately, retailers of all sizes are too often caught flat-footed, and the lasting Read more

Customer service scanning product codes, picking and packing online orders, analyzing data and managing inventory in the storeroom.

5 keys to the frictionless store of tomorrow 

4 min read
  • Professional Headshot for Anya Minbiole
    By Business Strategy Leader, Retail and Consumer Goods, Microsoft

The objective of frictionless shopping, frictionless checkout, and autonomous stores is to improve the customer experience and increase convenience. Any of us can put ourselves in the shoes of a shopper and think about how nice it would be to never have to wait in line to give someone our money. I get that. However, Read more

Two females in retail store looking at a handbag with masks on

Maximize first-party data with Microsoft Cloud for Retail 

4 min read
  • Professional Headshot for Amy Verner
    By Global Director of Marketing, Retail and Consumer Goods Industries, Microsoft

While most everyone politely accepted the role the industry webinar played these past 24 months, last month Shoptalk gathered nearly 10,000 retail luminaries live and in-person in Las Vegas. The event was held from March 27 to March 30, 2022, at Mandalay Bay for the industry’s biggest reunion yet. Shoptalk 2022, my first in-person event Read more

Two people in retail store

Microsoft Cloud for Retail: Enabling retailers to transform consumer experience and operations through data 

6 min read
  • man smiling at camera in a red polo shirt and glasses
    By Corporate Vice President, Microsoft Industry Clouds

This is a transformative time in retail. In talking to industry leaders, clear trends emerge, including the growing importance of unlocking consumer insights balanced with privacy, the need for tighter omnichannel experience, the challenge of mitigating supply chain disruptions, and not compromising on sustainability. Ultimately, much of this results in increased consumer and associate expectations Read more

Woman smiles as she unpacks her online shopping order from a cardboard box in her living room.

Microsoft Cloud for Retail and the role of partners 

5 min read
  • Robbee Minicola smiling for the camera
    By Senior Director, Partner Strategy, WW Retail & Consumer Goods Industries

It’s that time of the year again. Not to start a gym membership or return gifts…it’s that time of year where retailers reflect on holidays past and question if there was room to do more for their customers: faster delivery, seamless returns, relevant recommendations, efficient customer service without the pain of waiting and listening to Read more

Woman holds cell phone in front of retail storefront display with merchandise at night.

Microsoft Cloud for Retail is now generally available 

6 min read
  • a woman holding a microphone
    By Corporate Vice President, WW Retail & Consumer Goods Industry

If the past two years have taught us anything, it’s that it will take all of us working together to ensure the future of retail is meeting today’s consumer needs. The world of retail has been forever shaped by new behaviors, and many are here to stay. Business-as-usual will no longer meet these expectations. With Read more