Congratulation to Microsoft global ISV partner Ferranti Computer Systems! Ferranti’s Microsoft Dynamics AX-based MECOMS-as-a-service solution was recently adopted for the first time in the UK by energy provider Our Power.
Our Power will use the system for all of its customer care and billing needs, and because it is a SaaS installation, Our Power will have the power and flexibility of an onsite installation, but can deploy, host and maintain it entirely in the cloud using Microsoft Azure.
As our recommended solution for energy and utility companies across the globe, MECOMS is Meter Data Management- and Customer information system for energy providers and utility companies. It combines flexibility, efficiency and smart insights to drastically cut cost-to-serve and improve customer satisfaction. MECOMS easily and quickly adapts to the changing business needs of any type of utility, both in regulated and deregulated markets.
Industry-specific best practice is built into this ERP, from customer care and billing to meter data management and utility operations. MECOMS provides:
- Increased productivity and reduced cost-to-serve
- Scalability to adapt quickly to changing needs
- Greater business insight through role centers and tight integration with Microsoft Office
- Faster speed-to-benefit and lower risk
Our Power is a community benefit society with membership of social housing providers and community controlled groups that aims to supply power to tens of thousands of households with the key goal of impacting positively on fuel poverty – particularly for those most disadvantaged in the energy market.
MECOMS will help Our Power streamline business processes, combine high efficiency with first-class customer service, detect operational inefficiencies and discover new business opportunities. Dawn Muspratt, Chief Executive of Our Power says that her team is confident that the MECOMS solution will allow Our Power to deliver nothing less than excellent customer service. “MECOMS offers a first class solution with a proven UK pedigree and a system that will scale with us both from a technical and commercial point of view.”