Bringing bots to insurance 

2 min read

At Microsoft, we believe that the future of customer experience management lies in a cloudfirst approach and involves four distinct layers… Read more

Unlocking information to boost agent productivity 

3 min read

For an insurance carrier to maximize the value of that relationship and sell more products, the agent needs to be able to see – and to act on – a full picture of the customer’s interactions wherever they are Read more