Bringing bots to insurance
At Microsoft, we believe that the future of customer experience management lies in a cloudfirst approach and involves four distinct layers…...
Posts by Dennis Vanderlip, Microsoft Insurance Industry Director, Insurance Industry Solutions Director, Microsoft, Industry Solutions Director, WW Insurance
Blog Posts
Creating the digital insurer of the future
By unlocking digital experiences for customers and staff, insurers can enable unique insight and engagement....
Why CRM matters to the digital, customer-centric insurer
For many, a modern customer relationship management (CRM) system holds the key to operational excellence, great customer service and long-term success....
Unlocking information to boost agent productivity
For an insurance carrier to maximize the value of that relationship and sell more products, the agent needs to be able to see – and to act on – a full picture of the customer’s interactions wherever they are...
The Digital Insurer: Digitizing agent and customer interactions across all channels
Digital technologies are connecting customers and organizations like never before, and they’re opening some great opportunities for insurers to enrich customer relationships and boost agent productivity...