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5 questions banks should consider for digital transformation 

Banks have seen dramatic technology advancements across the business, particularly in payments. In this blog, we sat down with Peter Hazou, business strategy leader of worldwide financial services at Microsoft, and Dean Wallace, practice lead for real-time and digital payments at ACI Worldwide, to discuss digital transformation in the financial services industry and five questions...Read more

Responding at the pace to meet new needs 

When the pandemic began earlier this year, public servants working in governments around the world faced challenges they never had before. The public sector had to adapt quickly to work almost 100 percent remotely and to collaborate across teams to deliver new benefits and services to communities. The importance of accurate data was irrefutable in...Read more

Walgreens: transforming customer experience in the COVID-19 era 

For Walgreens Boots Alliance (WBA), it’s always been about serving people and communities. Even before the pandemic, this global pharmacy retailer took great pains to be close to the people it serves. Today 80 percent of the population in the US live within five miles of a Walgreens store, while in the UK, over 90...Read more

The pandemic has dramatically accelerated digital transformation in public sector 

If we’ve learned anything from this global pandemic, it’s that digital technology and data are truly critical infrastructure to enable business resiliency and continuity for all governments as they adapt sudden and unexpected changes to “normal” ways of delivering services. With a digital transformation journey already underway, the Government of Canada was able to swiftly...Read more

Virtually heading to Sibos 2020? 7 must-dos and trends to watch 

The world’s preeminent financial services conference is fast approaching. Sibos has long been one of my favorite events that I look forward to each year. A time to come together as a community to connect, reconnect, share, and learn from each other. An opportunity to get a pulse on what’s trending and collaborate to shape...Read more

5 strategies to accelerate digital transformation in automotive 

The automotive industry is being reshaped by several forces such as technology changes, customer expectations, and more recently with the unexpected impact of Covid-19. The vehicle is fundamentally changing from purely mechanical engineering into a software-defined connected mobility platform that needs to respond to the rapidly changing priorities of modern vehicle buyers. The rising bar...Read more

Top 10 digital strategies and technology trends for insurance executives 

The insurance industry is facing a fast-changing landscape. As the world deals with COVID-19, insurers are seeing changing customer and employee expectations. This is in addition to the “cost-conscious” customer, who changes from one insurer to another. Now more than ever, insurance leaders are seeking digital transformation and innovation while reducing costs of operations. Here...Read more

Empowering government employees through digital skills 

As the global economy becomes increasingly technology-intensive, the nature of the workforce is changing dramatically. Basic digital literacy is a prerequisite for employment and more specialized technical skills are in high demand. Organizations and individuals alike understand that workers must become lifelong learners who continuously acquire new skills throughout their careers. These fundamental shifts clearly...Read more

Embrace your digital transformation today to improve patient outcomes for tomorrow 

The healthcare industry is undergoing an enormous transformation. This transformation is being driven by one core idea; expectations of patient care and wellness are changing. Technology is enabling healthcare organizations to reimagine how care is delivered and managed for the long term. From delivering highly personalized patient experiences and empowering care teams to coordinate care...Read more

Four elements of a successful digital transformation 

Eighty-five percent of business leaders feel they must offer digital services or become irrelevant.1 Ninety-one percent see digital transformation as a way of sparking innovation and finding efficiencies.2 While business leaders understand the need to develop a digital transformation strategy, many aren’t sure where to start. A playbook like this one can help. We’ve worked...Read more

Smart infrastructure: 6 keys to making your city smarter 

As we enter a new decade, cities at all levels understand that “digital transformation” is not about replacing legacy systems. Digital transformation is about leveraging technology to decrease the cost of operations, improve citizen services, and enable economic growth. Cities that fail to pursue digital transformation strategies may realize unforeseen negative outcomes to their communities...Read more