How to turn data insights into action 

Over the next three years, global data creation is projected to grow to more than 180 zettabytes. One zettabyte is approximately a trillion gigabytes. To visualise it, let’s turn a gigabyte into a brick. 180 zettabytes would build around 46,475 Great Walls of China. Organisations that can connect and use their data are more resilient Read more

The developer-customer connection: Why dev-centred cultures are customer-centric cultures 

Customers in today’s world expect a seamless interaction with a business. Because of this, your organisation’s essential business processes and interactions with customers, partners and employees increasingly depends on tailored innovative digital solutions. The teams who develop and manage these solutions – developers – are at the heart of the organisation. They’re critical in enabling Read more

KPIs and ROI: Quantifying the impact of data management in your business 

How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies. The business world is no stranger to disruptions and changes, and when you extract as much value from data as possible, your organisation will be able to move with speed Read more

Empowering retail employees: How to transform the frontline 

Frontline employees are the most valuable brand ambassadors in retail. They are the people that consumers interact with the most. So when they’re empowered and happy about where they are and what they’re doing, that transitions over to their customers. But despite being so vital to a brand’s success, frontline employees are often the last Read more

How far should AI lead your customer service journey? 

In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be. With advances in Artificial Intelligence (AI), AI-powered chatbots are empowering organisations to provide 24/7 support and are fast becoming an Read more

5 steps to help leaders close skills gaps in their organisation 

In my previous blog I introduced three inspiring learners, all of whom are building fulfilling technology careers. Reflecting on Enrique, Poornima and Amelia’s stories, I am reminded once more of the great value that can be gained from empowering employees to develop new skills and foster a learn-it-all mindset. How can leaders truly help employees Read more

Empowering learners to build fulfilling tech careers 

Like its predecessor, 2021 is shaping up to be a year of change, disruption and adaptation. Many leaders are continuing to seek new ways to drive innovation and agility in their organisations. They also know that digital solutions offer the best chance to recover and make the most of opportunities in the new world of Read more