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Digital experiences drive new revenue and differentiation for Telcos 

Like 72 percent of organizations1, Telcos have long had customer experience (CX) top of mind and been investing to drive revenue growth. In 2008, when I started my career as a Telecom consultant, my first project “Data is Key” set to identify the data key to power a new business intelligence (BI) engine. This engine,...Read more

5 ways Media and Telco organizations have transformed 

As Microsoft’s fiscal year 2021 comes to an end, I wanted to take the opportunity to thank our customers, our partners, and the media & entertainment and telecommunications communities at large for what has been an amazing journey over the last 12 months.  Your commitment to the ongoing transformation of these two industries—and what we’ve...Read more

The Network: Media, entertainment, and telecommunications transformed 

We’re excited to share The Network, Microsoft’s first podcast series for the media, entertainment, and telecommunications (telco) industries. The world has changed a lot in the past year, but much of that change has been driven by trends that began as long as a decade ago. As Microsoft’s global Director of Marketing for both M&E...Read more

Reflecting on a year of transformation for media and telco 

As we approach one full year since the restrictions and disruptions in response to the pandemic took their full effect here in the U.S., I find myself reflecting on all that has occurred during that time, and how business—and perhaps life in general—has been forever changed. As I’m sure is the case with all of...Read more

3 can’t-miss sessions at the virtual Infinity Festival 

The Infinity Festival has rapidly established itself as a must-attend event for both entertainment and technology industry leaders and influencers. Guided by more than 150 advisors from leading studios, talent agencies, and technology companies, the festival celebrates “story enabled by technology” and brings together technology innovators and Hollywood’s leading storytellers to connect, collaborate, and innovate....Read more

New ways to experience the worlds of sports, music, and entertainment 

The global pandemic has highlighted amazing displays of human flexibility, creativity, and technical ingenuity. Unfortunately, many treasured group experiences like going to a sporting event, a concert, or a museum remain beyond reach for safety’s sake. When you stop and think about it, live events and experiences transform human lives, and a large part of...Read more

Remote normal is transforming media and entertainment 

How things were The roar of the crowd in the stadium celebrating a goal; Fans screaming ecstatically at a virtuoso performer’s amazing concert; The audience’s smiles of delight as the characters come to life at a Broadway show. We all know the power of experiences like these that are built on the energy of groups...Read more

Content management innovation shines at the AI in Media Challenge 

On July 29, 2020, the DPP, in collaboration with Digital Catapult and enabled by DPP members, Microsoft, and Cognizant, hosted a new initiative to surface and showcase the next generation of artificial intelligence (AI) and machine learning solutions to improve media content management. Called the AI in Media Challenge, this online event addressed real-life business...Read more

Join Microsoft for innovation and inspiration at the IBC Showcase 

As I’m sure is the case with many of you, it feels strange to not be making my plans to be in Amsterdam this month for IBC. I’m always energized by the opportunity the show provides to connect with so many customers, partners, and colleagues over an action-packed week, and I always leave Amsterdam inspired...Read more

How creativity drives innovation in the digital age 

Sustained creativity has always been a true differentiator. The individuals and teams who regularly break through the status quo become our models of true ingenuity and innovation. The influence and impact of their work transform not only the arts and industry but also our society at large. And their legacy of mentorship, collaboration, determination, and...Read more

4 TM Forum Catalysts that are accelerating innovation 

TM Forum’s Catalyst program is always fertile ground for innovation and collaboration across the telecommunications solution and service provider ecosystem. The telco team at Microsoft is participating in four of the latest Catalyst projects that address a diverse set of compelling topics: an enhanced developer experience, gamified customer journeys through a dynamic partner ecosystem and...Read more