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Addressing Audit Log Storage for U.S. Federal Government Customers 

At Microsoft, we offer a rich set of robust security and compliance capabilities in Office 365 and Microsoft 365. One of these is the ability to better understand account activity – like documents accessed, and mailboxes accessed – through audit logs to assess if, how, when, and to what extent a security incident has occurred....Read more

The next wave of AI innovation in financial services 

The rapid pace of innovation in artificial intelligence has led us to the next stage of AI development, which we call “industry verticalization”: designing AI products to meet the needs of specific industries. For financial services, this means AI designed to tackle the specific use cases for insurers, banks, and large investment banks. These products and...Read more

How financial advisors can build better client relationships on social media 

Financial advisors know all about the value of developing relationships with prospects and clients. Whether you’re providing banking services, investment vehicles, or insurance products, you know that the number one way to get business is through personal connections and referrals. You rely on word of mouth and warm introductions to help you win people’s trust....Read more

Contact centers: Intelligent bots can increase average handle time 

All things being equal, reducing average handle time (AHT) in contact centers is a good thing. Any content center manager will tell you how critical this metric is. It is easy to understand why that is the case. While working with a customer, I determined that every second in AHT reduction was worth about $6...Read more

A new age in healthcare: How information technology can produce better patient outcomes and boost health worker motivation 

Clifford Goldsmith | B.Sc., MBBCh (MD), US Chief Medical Officer, Microsoft   I am proud to count myself among the cadre of physicians who incorporate healthcare informatics in their medical practice. We may have downsized our clinical practices, but we remain as strongly committed to the principles of the Hippocratic Oath as we were when we took the oath in medical school. Our priority has been and...Read more

2021 Outlook: the Future of Life Sciences Customer Experiences 

Research from a large-scale survey of more than 1,000 senior pharma professionals highlights the divide between digitally adept companies and those that have been slow to adopt technologies. In this blog, we look at how the customer experience is changing due to COVID-19 for life sciences organizations.  Historically, pharma has lagged behind other industries in adopting digital solutions. With COVID-19 catapulting both the sector and...Read more

Empowering business leaders to make good decisions with data and analytics 

As technology becomes more accessible to non-technicians, business leaders are taking more control over the tools and processes that affect their functional area. Whatever the business outcomes they’re striving for, these leaders can make use of progressive customer-facing applications and good data to create actionable insights that support their needs. In December 2020, Forrester Consulting conducted a...Read more

Manufacturing becomes more inclusive as AI enables hiring of workers with disabilities 

In a webinar entitled “The Art of Possible: Manufacturing Priorities that Will Define 2021,” Çağlayan Arkan, Microsoft’s VP of manufacturing industry shared: “From extreme disruption comes extreme transformation.”  His point is well taken. In the aftermath of the pandemic, supply chain has raced to the top of the news and manufacturing is centerstage. Arkan followed...Read more

Commitment to compliance in pharma and life sciences 

Over a year has gone by since the beginning of the global pandemic, and it’s clear that the pharmaceutical industry and COVID-19 vaccines are at the center of everyone’s attention. Calls for quick and rigorous development of a COVID-19 vaccine have given way to the equally important demand for rapid distribution. Because of this unprecedented...Read more

Microsoft and Mazik Global: Partnering to Turn Vaccines into Vaccinations 

As COVID-19 vaccines are becoming more widely available, Microsoft is working intently with partners such as Mazik Global to help state and local governments deploy vaccine management solutions that meet their unique and ever evolving needs. I recently sat down with Mohammed Asif, Corporate Vice President and Peter Lane, Vice President of Client Engagement at Mazik Global to discuss...Read more

The short and long view of how AI is changing health 

While AI is driving value in all aspects of our lives, there are times where it’s hard to separate  the aspirations of those who want to use it to do good from those leveraging AI today to positively impact real change in health and medicine. I have the privilege of working with many talented leaders and organizations that are truly making...Read more

Changing the way the world views Down syndrome 

When I was a junior at Greensburg Central High School in Western Pennsylvania, I volunteered for the Special Olympics. Roger, the athlete I was partnered with, made such an impression on me because of his complete and utter joy in participating in various sports events. I returned my senior year and again had the pleasure...Read more