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The companies leading with AI are also leading with skilling 

Companies today are focused on keeping employees safe while trying to still meet the essential needs of their customers. But we know from our conversations with our customers and partners throughout the United States that business leaders are also beginning to think about how best to adapt and drive recovery as we emerge from this crisis.    The business world is changing at an extraordinary pace. As Microsoft CEO Satya Nadella recently observed during our earnings announcement, “we’ve seen two...Read more

Customer intimacy at a distance 

Dr. Marie Hartwell-Walker defined intimacy as follows: “Intimacy means deeply knowing another person and feeling deeply known.”1 We may not be able to precisely define intimacy, but it’s a feeling we know when we experience it.   With the backdrop of human intimacy, what is customer intimacy? Ashley Greene defined customer intimacy as “a measure of your awareness of — and alignment with — your customers’ needs...Read more

Business resiliency and elastic infrastructure in financial institutions 

Business resiliency and elastic infrastructure in FIs           The impact of the COVID-19 pandemic will continue to be felt by financial institutions (FIs) around the world. Operational challenges resulting from increased demand for certain services, social distancing and remote work are pushing resiliency plans to their limits. While many institutions have responded quickly to protect their...Read more

Meet your next black swan with agility 

Characterized as a rare, “black swan” event, we are facing unprecedented disruption globally, and across all industries and markets. For now, businesses in the manufacturing sector are assessing and refocusing around a few key objectives to manage through the crisis: Safety, health, and immediate care of workforce. Assessment of impact to infrastructure, community, and business....Read more

Join the Livestream to Learn About DevOps Integrations and Security in Azure 

What is Azure DevOps? Azure helps developers and IT professionals streamline DevOps application workflows so that they can build better software for their customers over iterative timescales. This includes tools for full project visibility for team members, full-stack monitoring and alerts, multiple delivery pipelines, and automated development and testing capabilities through Visual Studio and GitHub....Read more

Innovating in a period of uncertainty 

As an on-going celebration of growth, innovation, and acceleration across the finance industry, this year’s  Money Management Institute Summit focused on The Value-Add Imperative — how financial service providers can go beyond their traditional services to positively impact the lives of their customers. In this time of COVID-19 Summit’s core goal of empowering attendees with...Read more

Measuring your way to failure: Thinking beyond your model metrics before deployment 

Companies across the Financial Sector are using AI and Machine Learning to model customer behaviors, avoid risk, and streamline critical business processes. Consequently, building and testing Machine Learning models has become an important discipline for many financial institutions. Traditionally, the success of Machine Learning models, and often AI algorithms, is measured by key metrics that...Read more

Maintaining performance and productivity with Power Platform 

Whether they’re self-selected, HR mandated, passed on by old leadership or insisted on by the CIO, the tools we use every day shape our productivity. As financial service firms big and small actively search for balance in a COVID-19 environment, it’s become more important than ever that those resources are accessible, integrated, and cloud-connected if...Read more

Microsoft celebrates nurses and midwives around the world 

Microsoft is proud to support and celebrate nurses around the globe this Nurses’ Week May 6th – 12th as part of International Year of the Nurse and Midwife. This year is significant and exemplifies the importance of nurses’ work throughout the world for many reasons. The World Health Organization declared 2020 the International Year of the Nurse and Midwife to commemorate the 200th...Read more

Getting to Zero: Cloud-Based Customer Care Solutions 

Large-scale healthcare issues require solutions that connect patients to doctors and healthcare workers while providing insights that can save lives. Healthcare officials use data to treat patients and mitigate pervasive diseases while serving the widest range of patients possible. I recently spoke with Tyler Fisher of the Utah Ryan White Part B Program regarding their...Read more