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How the Washington Department of Health used a self-service, interactive chatbot built on AI to keep the public educated 

The State of Washington had the unique distinction of reporting the first active COVID-19 infection in the United States. Accordingly, it was up to officials in the Washington State Department of Health (DOH) to respond quickly and decisively with containment efforts. That meant ramping up support for the state’s medical infrastructure and providing accurate data...Read more

Unraveling the Azure Maya Mystery and building a world 

Last Hallowe’en, it was my pleasure to help launch the Azure Mystery Mansion, a text-based game built using Twine. Users explore the various rooms of an old house, picking up keys that allow final access to the attic where they claim the deeds to the house. In the process, rooms are unlocked by discovering solutions to small...Read more

NTT DATA drives team skilling with competition using the Cloud Skills Challenge 

When it comes to comprehensive digital business solutions, few companies in the world offer the portfolio of services that NTT DATA does. Headquartered in Plano, TX, NTT DATA manages a worldwide team of 50,000 employees that help their customers through their digital transformations. From cloud migration to infrastructure upgrades and business process optimization, NTT DATA...Read more

The companies leading with AI are also leading with skilling 

Companies today are focused on keeping employees safe while trying to still meet the essential needs of their customers. But we know from our conversations with our customers and partners throughout the United States that business leaders are also beginning to think about how best to adapt and drive recovery as we emerge from this crisis.    The business world is changing at an extraordinary pace. As Microsoft CEO Satya Nadella recently observed during our earnings announcement, “we’ve seen two...Read more

Customer intimacy at a distance 

Dr. Marie Hartwell-Walker defined intimacy as follows: “Intimacy means deeply knowing another person and feeling deeply known.”1 We may not be able to precisely define intimacy, but it’s a feeling we know when we experience it.   With the backdrop of human intimacy, what is customer intimacy? Ashley Greene defined customer intimacy as “a measure of your awareness of — and alignment with — your customers’ needs...Read more

Business resiliency and elastic infrastructure in financial institutions 

Business resiliency and elastic infrastructure in FIs           The impact of the COVID-19 pandemic will continue to be felt by financial institutions (FIs) around the world. Operational challenges resulting from increased demand for certain services, social distancing and remote work are pushing resiliency plans to their limits. While many institutions have responded quickly to protect their...Read more

Meet your next black swan with agility 

Characterized as a rare, “black swan” event, we are facing unprecedented disruption globally, and across all industries and markets. For now, businesses in the manufacturing sector are assessing and refocusing around a few key objectives to manage through the crisis: Safety, health, and immediate care of workforce. Assessment of impact to infrastructure, community, and business....Read more