Unlocking new revenue streams in telecom with AI and generative AI
With the rise of AI and generative AI, telecom operators can move beyond traditional offerings and utilize intelligent solutions.
Microsoft Industry Blogs: Telecommunications
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Microsoft AI ignites telecom innovation and growth
The telecommunications industry is experiencing significant AI advancements, emerging as the leading adopter of generative and agentic AI to drive automation, personalization, and data-driven decisions.
AI-powered customer care elevates customer satisfaction
Telecom operators worldwide are increasingly adopting AI technologies to overcome challenges and elevate customer experiences.
Transforming telecoms with AI
Microsoft is committed to supporting transformation through advanced AI technologies and strategic partnerships, empowering telecoms to stay ahead of evolving market and customer demands.
Microsoft’s pioneering role in shaping the telecommunications landscape
In the dynamic realm of telecommunications, Microsoft has emerged as a catalyst for change, fostering innovation and collaboration. Our longstanding partnership with the TM Forum and our contributions to the Open Digital Architecture (ODA) are a testament to our unwavering commitment to the industry’s transformation.
How AI helps Microsoft partners innovate across industries
AI is reinventing customer engagement where every connection adds value to the customer relationship, enriching employee experiences to help people be more creative in their work, and reshaping business processes. Read about how Microsoft partners across industries are accelerating innovation with AI.
Microsoft at TM Forum DTW23 Ignite: Transform from telco to techco leveraging AI
Microsoft empowers telecommunications organizations to achieve more through a trusted and secure platform supported by a comprehensive partner ecosystem. At this event we demonstrated how Microsoft is the partner to help telco’s leverage the power of AI and untap business-to-business (B2B) opportunities.
Unlock the potential of AI in the telecommunications industry
Microsoft recognizes the importance of responsible innovation in AI, especially with powerful new technologies like generative models. As such, Microsoft has taken an iterative approach to large models, working closely with OpenAI and customers to carefully assess use cases, learn, and address potential risks.
TM Forum DTW: Transform from telco to tech-co on a secure cloud
Join us at TM Forum DTW, which is a global event for telecommunication leaders who want to solve the problems of digital transformation.
5 essential business outcomes for media and telco organizations
Over the past 18 months, organizations in media & entertainment and telecommunications turned to digital technologies for the resilience and agility necessary to maintain business continuity and, in many instances, simply survive. With a host of lessons now learned—and with a marketplace that has been forever changed—the urgency for these two industries to continue to
Digital experiences drive new revenue and differentiation for Telcos
Like 72 percent of organizations1, Telcos have long had customer experience (CX) top of mind and been investing to drive revenue growth. In 2008, when I started my career as a Telecom consultant, my first project “Data is Key” set to identify the data key to power a new business intelligence (BI) engine. This engine,
5 ways Media and Telco organizations have transformed
As Microsoft’s fiscal year 2021 comes to an end, I wanted to take the opportunity to thank our customers, our partners, and the media & entertainment and telecommunications communities at large for what has been an amazing journey over the last 12 months. Your commitment to the ongoing transformation of these two industries—and what we’ve
Fuel automation and innovation with Power Apps for the Telco Industry
The Microsoft Dynamics 365 Telecommunications Accelerator expands the Common Data Model to include 16 new attributes based on a subset of the specifications of the TM Forum Open Digital Framework and in response to input provided by Microsoft’s broad ecosystem of Telecommunications ISV and System Integrator partners. Like the seven other industry accelerators already published,