Microsoft Dynamics 365 Blog

Alissa Polucha

Senior Program Manager, AI for Customer Service

Posts

a person standing in front of a computer
a person standing in front of a computer

Customer service is one of the top factors that makes or breaks how people feel about your brand. Today’s customers demand immediate and relevant responses to their requests, whether they engage with you by phone, text, or online. That’s one of the reasons why more and more companies are turning to virtual agents to help…Read more

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