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Blog Posts

The innovations and brands reshaping retail experiences in 2019

By , Corporate Vice President, Business Applications & Industry
This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer...

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Find out what the future of retail looks like at NRF 2019

By , Director of Product Marketing, Dynamics 365
As many retail professionals gear up for retail’s BIG show—the 2019 NRF Annual Convention & EXPO—many are still processing the year that was. 2018 was turbulent, by any measure, but that volatility also drove momentum for transformative retail experiences. In 2018, many brands felt the influence of the digital-native shopper—young, price-conscious, and willing to jump...

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Customer service webinar series: The evolving role of customer service

By , Sr. Marketing Communications Manager, Dynamics 365
How is customer service changing? It’s not as simple as it was before. Instead of a single channel or non-integrated multi-channel, customer service has evolved into a dynamic platform for customer experience delivery. Customer expectations are continually rising and reframing the customer service model. Artificial intelligence, machine learning, chatbots, and self-service are impacting the customer...

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The year ahead: Introducing the 2019 Retail Trends Report

By , Director of Product Marketing, Dynamics 365
2018 was a roller coaster ride for retail as businesses scrambled to adjust to changes that are reshaping the retail landscape. What’s in store for 2019? Our new survey of the state of retail reveals more change is in store, plus opportunities to reinvent operations to be faster, smarter, and nimbler. The 2019 Retail Trends...

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Webinar: Introduction to Dynamics 365 for Talent

By , Global Product Marketing Manager, Dynamics 365 for Talent
The war for talent is more than a trending headline–it’s a reflection of an increasingly competitive landscape where people with the right skillset are in short supply. Savvy business leaders are embracing a talent success mindset, as they know how important employer brand and culture are to attracting A- players that deliver business results. This...

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Mixed reality 2018 year in review (and what’s to come in 2019)

By , General Manager, Mixed Reality Business Applications
Hi everyone! I hope this month’s blog finds you well. Before we dive in, I wanted to take a quick moment to wish you all a happy holiday season and a great end to 2018. May the next few weeks bring you an abundance of joy and time well spent with those closest to you....

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Relationship selling in action: 3 takeaways from our customers

By , Sr. Product Marketing Manager, Dynamics 365 for Sales
The tide has turned on the traditional funnel-based sales model. In today’s digital marketplace, buyers expect sellers to earn their trust by connecting to specific pain points and needs with personalized, relevant content and human interactions at every step. That’s why many organizations are turning to relationship selling—and Microsoft Dynamics 365—to empower sellers to drive...

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Dynamics 365 for Field Service: Drive efficiency with intelligent troubleshooting

By , Senior Product Marketing Manager, Dynamics 365 for Field Service
A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and...

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Announcing the Dynamics 365 April ‘19 release timeline

By , Corporate Vice President and Chief Operating Officer, Business Applications Engineering
In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. Today, I want to follow-up with an update on our progress since July, as well as reveal the timeline and details for the April ’19 release....

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Accelerate time to hire with Adobe Sign for Microsoft Dynamics 365 for Talent

By , General Manager, Dynamics 365 for Talent
Yesterday, Adobe announced new innovations for Financial Services and HR industries to provide customers with more agile and secure business processes than ever before.  These innovations include an exciting new integration between Microsoft Dynamics 365 for Talent and Adobe Sign. Far too many HR organizations are drowning in paper. In fact, a recent study by...

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