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NFL Players Association and Dynamics 365: Extending players’ careers off the field

By , Corporate Vice President, Business Applications & Industry
The National Football League regular season kicked off last week, and that means millions of fans are breaking out team jerseys, updating their fantasy rosters, and—for the most devoted of fans—closely tracking every touchdown and tackle as the season progresses. These “data-driven” fans have a unique perspective on the season—with access to sophisticated apps and...

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Attending HR Tech? Connect with Microsoft!

By , Global Product Marketing Manager, Dynamics 365 for Talent
This week, Microsoft will be at the world’s leading conference and expo for HR and IT professionals—HR Technology Conference—to share best practices to adopt technology to accelerate culture change.  Our event theme—Big Data. Small Data. All Data.—will  showcase Microsoft’s complete platform that connects and operationalizes HR data. If you’re headed to Las Vegas for the...

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Why industry leaders are making the switch to Connected Field Service

By , Corporate Vice President, Business Applications & Industry
Change across organizations, markets and industries is usually steady and predictable, with occasional jump starts that can spark innovation—typically fueled by the intersection of new technology with market demand. This phenomenon is happening right now in Field Service as competitive pressure forces organizations to rethink how to keep customers satisfied by ensuring 100 percent uptime...

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Now available: the 2018 State of Global Customer Service Report

By , Sr Product Marketing Manager, Dynamics 365
Customer experience is quickly becoming the number one brand differentiator. So it’s no surprise that 95 percent of survey respondents in the new 2018 Global State of Customer Service report indicated that customer service, which is often the face of an organization, is important to their choice of and loyalty to a brand. In fact,...

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October update brings new user experience to Dynamics 365 for Customer Engagement

By , General Manager, Business Applications Platform
The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a...

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Need a model for retail’s digital transformation? Follow Hickory Farms’ lead

By , Corporate Vice President, Business Applications & Industry
Few retailers have stood the test of time like Hickory Farms. For generations of families in the U.S. and Canada, including mine, Hickory Farms invokes memories of holiday gift baskets brimming with specialty meats, gourmet cheeses, and festive treats. And no family trip to the mall was complete without a stop at the Hickory Farms...

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Dynamics 365 ERP: Companies who have found success by moving to the cloud

By , Senior Product Marketing Manager, Dynamics 365 for Finance and Operations
Migrating to the cloud with Microsoft Dynamics 365’s enterprise resource platform (ERP) is a smart, strategic move to help ensure the long-term health of your company. Here are some efficiencies that organizations across a diverse spectrum of industries and sizes have reaped by implementing a cloud instance of Microsoft Dynamics 365’s ERP: Greater ROI One...

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Microsoft Business Applications Summit – Previewing what’s next

By , Corporate Vice President, Engineering
Today, we welcome more than 3,500 customers and partners to our inaugural Microsoft Business Applications Summit in Seattle. Over the next two days, this community will come together with the engineering teams that build Dynamics 365, Power BI, PowerApps, and Microsoft Flow to connect, share, learn, and be the first to know where we’re going...

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What it takes to be a smart retailer

By , Product Marketing Manager, Dynamics 365 for Retail
There have been plenty of stories about the downfall of retail, yet time and again, certain brands rise to the top. One thing these retailers have in common: they use technology and data to make intelligent decisions for their business. The sheer volume of data available—gathered from transactions, social media, opt-in phone tracking and more—can...

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