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Customer Data Platform (CDP): It’s not just for B2Cs anymore 

The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies. B2Bs have significantly longer and more complex sales cycles that create huge volumes of data, and the relationship-driven nature of B2B business...

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4 essential capabilities to make the most of AI in the workplace 

To realize the benefits of AI, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes....

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New scenarios added to Dynamics 365 Higher Education Accelerator 

Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their constituents and improving student outcomes. Last year at Educause we released the Microsoft Higher Education Accelerator which provided a data model and sample apps and analytics tailored for higher education. Along the...

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Celebrate Customer Service Week and the agents who make it all happen 

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you who understand what goes on behind the veil of customer service, you know how it feels to get in...

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Defining customer experience and customer engagement 

Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these ever-changing expectations. In response, many businesses are transforming how they understand and value the customer over every channel across the entire customer life cycle. Customer experience and customer...

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Watch the Microsoft Business Applications October Virtual Launch Event 

The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations we’re rolling out for Dynamics 365 and the Microsoft Power Platform. Register today for this free event, and then...

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Protect your e-commerce business with Dynamics 365 Fraud Protection 

Big data AI is no longer a fantasy, but a reality. The AI marketspace is delivering real solutions for real world problems. Currently, e-commerce retailers are faced with fraud losses daily; reduced revenue, increased operational expenses, and wrongful rejections are just some of the impacts fraud creates on a local and global scale, all of...

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Announcing Dynamics 365 Commerce preview 

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of those industries that everyone can relate to. Shopping is ingrained in our daily lives, with today’s consumer demanding engaging and integrated shopping experiences across storefronts–physical stores, online...

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ISVs: Recertify your Dynamics 365 Applications apps by October 15 

ISVs have until October 15th to recertify Dynamics 365 applications in the AppSource marketplace. One of our most important goals for the Business Applications ISV ecosystem is ensuring that every application in the AppSource marketplace is of high quality. Apps in the marketplace are software as a service (SaaS) based offerings. This is important for everyone involved – customers...

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Strategic investments in core HR drive operational excellence 

Our vision for Dynamics 365 Talent is to balance operational excellence, organizational agility, and the employee experience to create a workplace where people and the business thrive. To help our customers achieve this mission, we’re investing heavily in our core HR capabilities. Today we’re excited to announce that we have procured the rights to strategic...

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Announcing Microsoft Dynamics 365 Product Insights – Now in preview 

I’m thrilled to introduce a new analytics application in the Microsoft Dynamics 365 portfolio which gives organizations real-time visibility into how customers use their products or services. Called Microsoft Dynamics 365 Product Insights, the application is for enterprises that design, build, manage, or service connected products and services with intermediated software. Dynamics 365 Product Insights...

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Release wave 2 launches with over 400 updates, new apps, and industry solutions 

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...

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