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Dynamics 365 Blog

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Dynamics 365 Customer Service adds Facebook Messenger capabilities 

  • By Erin AmstrupProduct Marketing Manager, Dynamics 365 Customer Service
Starting today, service teams can connect with customers using Facebook Messenger, the latest digital channel for Microsoft Dynamics 365 Customer Service. This new channel is included with our digital messaging offer, further extending our omnichannel capabilities within Dynamics 365 Customer Service. The similarity of Facebook Messenger to live chat, an already popular channel for customer...Read more
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Upcoming changes to the Cloud Business Applications competency 

  • By Toby BowersGeneral Manager: Dynamics 365 Product Marketing
When an organization consults a Microsoft partner to implement, deploy, or manage a cloud solution like Dynamics 365, they expect to receive world-class service, business acumen, and technical expertise. After all, their investment in a partner can potentially establish a long-term, trusted relationship leading to years of innovation. That’s why Microsoft Competencies are so valuable...Read more
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Building a more successful workforce with Dynamics 365 Human Resources 

Microsoft delivers solutions that enable businesses to build winning teams and create a workplace where people can succeed. To help ensure we are providing the very best solutions to empower employees, and as we look at LinkedIn’s unique strengths in the talent acquisition market, we plan to refocus our HR technology roadmap and partnership investments...Read more
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Microsoft Forms Pro updates help improve customer feedback management 

  • By Jigisha DebSr. Product Marketing Manager, Dynamics 365 Sales
According to the Customers | The Future of B-to-B Customer Experience report by Walker Information Inc, by 2020, analysts predict that customer experience will outpace price and product as a key brand differentiator. Across the customer journey, now’s the time to optimize the customer experience, from the first time a customer visits the website or campaign...Read more
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Dynamics 365 customer data platform.

Using AI to better understand and engage your customers 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Artificial intelligence (AI) has been around for some time now. What was once an elusive technology only accessible to those with vast resources and budget is now being democratized and attainable for every organization. With prebuilt AI capabilities embedded in enterprise solutions, organizations can now benefit from AI. Organizations can process and interpret enormous volumes...Read more
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A group of customer service representatives with headsets on.

The global state of customer service 

  • By Erin AmstrupProduct Marketing Manager, Dynamics 365 Customer Service
Customer service is frequently cited as a key brand differentiator. It’s no wonder that 90 percent of more than 5,000 respondents in the Global State of Customer Service report agreed that customer service is important to their choice of and loyalty to a brand. Why? Because positive customer experiences create an emotional attachment to a...Read more
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Formulas for success with Dynamics 365 and Power Platform 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
No two organizations are alike, and neither are the solutions needed to achieve meaningful business results. The one common challenge for every organization, however, is the need to unlock the potential of data to proactively guide the right business outcomes. Dynamics 365 and Power Platform help you achieve this by connecting all of your data,...Read more
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Smart cities: Innovation, inclusion, and IoT 

  • By Sajith SahadevanSenior Product Marketing Manager, Dynamics 365 Field Service
This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide. Smart cities are no longer science fiction. They’re here and now and growing quickly as the Internet of Things (IoT) expands and spreads throughout municipalities around the globe. Some predict the smart city industry will be...Read more
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Enhance your Dynamics 365 mixed reality experiences on HoloLens 2 

HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality. Dynamics 365 mixed reality applications take full advantage of these breakthroughs to deliver even more immersive ways to learn, communicate, and collaborate hands free. With a HoloLens 2 device, front line workers using Dynamics 365 Remote Assist and Dynamics 365 Guides,...Read more
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Working together to support our mutual customers 

Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms. At Microsoft we believe it’s important to serve our customers with platforms and services that empower them to achieve more. With this as our North Star mission, we work...Read more
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Our vision for the Microsoft customer data platform 

  • By James PhillipsCorporate Vice President, Business Applications Group
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything. As customers have access to more content, purchasing channels, and brand options than before, the touchpoints become exponential—every website visit, use of...Read more
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Business woman giving presentation on the Power Platform.

Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform 

  • By James PhillipsCorporate Vice President, Business Applications Group
It’s a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help your organization drive more impactful business outcomes and take proactive actions that will uniquely position and differentiate your business in the...Read more
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