Skip to content

Dynamics 365 Blog

Two people looking at a Microsoft laptop.

Focusing on the customer experience at Customer Contact Week 

  • Erin Amstrup
    By Erin AmstrupProduct Marketing Manager for Dynamics 365 for Customer Service
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. As I see it, customer service managers need to remember that customer-centricity is about designing an experience tailored to the customer as an individual—not as a case number. In the nonstop flow of...

Read more

  • 0 Comments
Two men sitting in charis talking over lunch

Essential tools to create a better workplace – Microsoft at SHRM 2019 

This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. The event theme, creating better workplaces, aligns with our focus on creating a modern workplace where people thrive. In recent years, we’ve seen an exponential...

Read more

  • 0 Comments
A man and woman in a warehouse reviewing shipment orders using Microsoft Dynamics 365 for Field Service.

How Microsoft Dynamics 365 for Field Service impacts the bottom line 

  • By Sajith SahadevanSenior Product Marketing Manager, Dynamics 365 for Field Service
A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over three years, adding up to a net present value (NPV) of $1.4M and an  ROI of 363 percent. The Microsoft-commissioned Total Economic Impact™ (TEI) is based on...

Read more

  • 0 Comments
Microsoft Business Applications Summit conference.

Watch on-demand sessions from Microsoft Business Applications Summit 2019 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started. Event content is now available on demand in the Dynamics 365 Community, giving you the opportunity to explore 200+ session recordings, download presentations, ask questions, and collaborate with the speakers and experts. Get started by selecting one of...

Read more

  • 0 Comments
Coworkers sitting around a conference table collaborating with their laptops.

How a leading logistics company navigated the shift to relationship selling 

A recent survey of over 200 B2B sales leaders conducted by Heinz Marketing and Microsoft, sheds light on the accelerating shift to relationship selling models across a wide variety of organizations. The results are clear: the highest-performing teams are abandoning boilerplate sales funnels to nurture genuine relationships at scale, enabled by technology that provides sales...

Read more

  • 0 Comments
Two colleagues sitting down at a laptop at an event.

ISV updates at Microsoft Business Applications Summit 

Today we presented a few updates for ISVs at the Microsoft Business Applications Summit, an event focused on diving deep into Dynamics 365 and the Power Platform, including a roadmap and preview of what’s coming next. Here is a quick overview of the updates to our Industry Accelerators, the ISV Development Center program, recertification, and...

Read more

  • 1 Comment
Man and woman sitting in an office meeting.

Announcing new features, growing demand for Dynamics 365 and Power Platform 

  • By James PhillipsCorporate Vice President, Business Applications Group
2019 release wave 2 plan, AI Builder, updated AI capabilities, and a new look for Power BI, PowerApps Portals, and enhancements for Microsoft Flow all coming this year. Today, I had the opportunity to join more than 4,500 members of our community at the Microsoft Business Applications Summit (MBAS) in Atlanta. MBAS is a special...

Read more

  • 0 Comments
Customer service representatives using Microsoft Dynamics 365 healthcare accelerator.

Create amazing patient experiences by leveraging the retail playbook 

  • By Doug AdamsNational Director, Business Applications, US Health and Life Sciences
The need to revolutionize the delivery of patient care has never been greater than it is right now. To remain profitable and relevant, healthcare providers have no choice but to rapidly evolve. The urgency to evolve is in large part due to growing populations with increasing needs and a greater expense to care for them....

Read more

  • 0 Comments
Four people discussing and looking at a spreadsheet.

Watch live: Microsoft Business Applications Summit opening keynote 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Can’t make it to Microsoft Business Applications Summit this year? Don’t worry, we’ve got you covered – you can livestream the opening keynote live from Atlanta, Georgia June 10 at 8:30 a.m. EDT. Watch as James Phillips, Corporate Vice President of Microsoft’s Business Applications Group, kicks off the conference with a special keynote celebrating the...

Read more

  • 0 Comments
Man and woman sitting reviewing information on a tablet device.

New flexible service updates for Dynamics 365 for Finance and Operations 

Welcome to the world of One Version, where we’ve modernized the service updates for Dynamics 365 for Finance and Operations. With One Version, all customers benefit from being on the same version with access to the latest capabilities available, and no one is stuck on less capable older versions.  Customers also experience continuous updates–no more...

Read more

  • 2 Comments