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Improve efficiency and quality with AI-infused finance processes 

AI is going to transform the finance function. This common platitude is typically backed with little or no substance. However, when addressing common finance challenges, the opportunities for transformation become abundant. Workstreams are often hindered by legacy technology and traditional processes. Employees are expected to work quickly and accurately, but have a huge workload of...Read more

How predictable is your sales forecast? 

Sales forecasts are wrong more than half the time, according to CSO Insights. That’s just slightly worse than a 10-day weather prediction! It turns out that sales forecasting in practice is less science and more guesswork, depending heavily on gut feel and spreadsheets for most organizations. The process is prone to bias and error and...Read more

Introducing Microsoft Dynamics 365 Project Operations 

Services success = superior project experiences + accelerated project delivery + empowered employees + maximized profitability Today’s project-based services businesses operate in a highly competitive market, where winning new deals, accelerating project delivery, and increasing profit margins are significant challenges. Teams within these organizations are using disconnected systems for sales, project management, collaboration, and financials...Read more

New AI features connect and extend insights across the organization 

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. Joining more than 400 new and updated features in the 2020 wave 1 release, these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization...Read more

Business Applications ISV Connect: Current update and path forward 

Some of the best experiences I’ve had at Microsoft have been building new ecosystems and reviving existing ones. Last April, the Business Applications team began interviews with ISVs to learn how we can better serve our community. In July, we announced the Business Applications ISV Connect program. Our systems launch in September enabled new co-marketing...Read more

Why educators should be looking at marketing automation 

When people hear the words education and automation in the same sentence, many automatically presume the topic is online education. But automation crosses disciplines. As the population and social circumstances change, post-secondary education institutions face a shifting array of challenges, including attracting and retaining enrollment as well as reaching the segment that has left without...Read more

Improve the leave and absence experience across the organization 

In the complex world of human resources, organizations often find it challenging to manage and administer employee leave and absence plans in a competitive and compliant way. Each country and company have unique needs and programs to effectively manage employees’ time away from work. With leave and absence impacting every employee in an organization, streamlining...Read more

Using AI to build a modern field service organization 

Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue. This operating model has grown costly and inefficient and has proven less than effective in satisfying the customer’s rising needs. As the field service industry rapidly evolves toward a proactive and predictive model, cutting edge...Read more

Preview new benefits capabilities for Dynamics 365 Human Resources 

As the war for talent intensifies, companies are offering a broader and richer set of benefits to attract and retain their best employees. We understand that this can be a complex and time-consuming process. Our new benefits capabilities in Dynamics 365 Human Resources will help with benefits administration by providing more flexible plan configurations, as...Read more

Deliver smarter, connected retail experiences with Dynamics 365 Commerce 

Today we’re announcing the official release of Dynamics 365 Commerce, an evolution of Dynamics 365 Retail that is generally available today across the globe. Dynamics 365 Commerce delivers a complete omnichannel solution that unifies back-office, in-store, and call center experiences, as well as introduces new e-commerce functionality to support seamless customer shopping experiences across physical...Read more

Create an amazing e-commerce customer experience with fraud protection 

Fraud is a huge barrier for everyone involved in an e-commerce transaction. From the bank, to the merchant, and the customers themselves, fraud prevention can add friction to the customer experience and cause inaccurate approvals or wrongful rejections that result in increased operational costs and, ultimately, decreased revenue. There is a new approach to fraud...Read more

What’s in store for retail with the customer data platform 

According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry. Let’s take a look at the opportunities and explore the data challenges resulting from these trends. Augmented reality (AR) takes the stage Technology is catching up with expectations, with second generation augmented reality tools that make the technology more...Read more