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Retail perspectives, pt. 4: protect your business against fraud 

  • By Kapil TandonCore Product Manager Lead, Dynamics 365 Fraud Protection
As Microsoft continues to support organizations on the front lines of the COVID-19 crisis, a priority is providing customers with the right tools to protect their revenue in this challenging economic environment. Customers and companies alike are increasing their online presence, becoming more vulnerable to fraud. Microsoft itself is one of the top 10 e-commerce...Read more
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How communities stay connected during COVID-19 

  • By Erin AmstrupProduct Marketing Manager, Dynamics 365 Customer Service
COVID-19 has driven many organizations and individuals to transform how they live and work. Our professional and personal lives have been challenged with remote work and limited in-person interactions as the new standard. As a whole, organizations and their staff understand the value of flattening the curve by each of us doing our part to...Read more
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Retail perspectives, pt. 3: reduce supply chain disruptions 

As retailers navigate the new economic environment and plan their recovery from lockdowns due to COVID-19, they need to re-configure their operations to overcome vulnerabilities in their supply chain network that were exposed by the pandemic. While the scale of disruption we are seeing right now is unprecedented, the challenge itself isn’t new. During the...Read more
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Quick start guide to workforce transformation: helping you respond 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
COVID-19 has upended every level of “business as usual.” Companies are scrambling to meet changing customer needs while figuring out their own remote workflows. In this current climate, there’s demand for new solutions that are innovative, agile, and empathetic to business’ and customer’s unique situations. Microsoft Dynamics 365 was built on a commitment to provide...Read more
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Retail perspectives, pt. 2: rethink customer experiences 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Customer experience is more important now than ever before. The coronavirus pandemic has forced consumers to adopt new habits, reevaluate priorities, and shift consumption. Increasingly, transactions have moved online, and companies are limited to virtual engagement. Buying trends are changing rapidly as consumers face many uncertainties and at the same time expect brands to react...Read more
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Webinar series: stay connected and engaged with customers 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
Social distancing has forced us all to rethink the way we engage with customers. At every customer touchpoint—from marketing to sales, service and support to finance and distribution channels—companies should use the opportunity to reinvigorate relationships by delivering personal and empathetic communications. COVID-19 has put pressure on companies to start taking advantage of technology to...Read more
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Dynamics 365 Project Operations preview is now available 

  • By Gurkan SalkGeneral Manager, Dynamics 365 Project Operations
The COVID-19 global pandemic has resulted in increased pressure on project-based services organizations to rapidly change the way they operate. Now more than ever, operating with the speed needed to deliver successful project-based services requires that everyone involved—from leaders to team members and contractors—can predict, adapt, and rapidly respond to change, all while practicing social...Read more
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Retail perspectives, pt. 1: chart a course to restart and grow 

The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more. Retail merchants worldwide are dealing with emerging sales scenarios to address contactless selling, rising operational challenges, and plunging demand exasperated by increased fraud. In this three-part blog series and a virtual fireside chat debuting on...Read more
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Create a resilient organization for now and the future 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
While COVID-19 rapidly changes the way we live and work, organizations all over the world are facing daunting challenges. Businesses are undergoing significant internal changes to accommodate newly remote workforces while reacting to seismic shifts in customer needs and behaviors. As the Microsoft Business Applications team adapts to the crisis, we want to share some...Read more
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2020 release wave 2 timeline for Dynamics 365 and Power Platform 

  • By Mo OsborneCorporate Vice President and Chief Operating Officer, Business Applications Engineering
Key dates for the upcoming release wave Business conditions are in constant flux. To help you rapidly adjust to change and drive strong business outcomes, we deliver new capabilities in two six-month release waves. Each release wave comprises hundreds of new and updated capabilities for products across Microsoft Dynamics 365 and Microsoft Power Platform. Stay...Read more
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Improve sales productivity and remote selling with Sales accelerator 

  • By Jigisha DebSr. Product Marketing Manager, Dynamics 365 Sales
Sales leaders face an unprecedented challenge to meet increasingly demanding buyer needs, all while managing the limitations of a world restricted by COVID-19. According to Gartner, “Before the pandemic, about 46 percent of a B2B sales rep’s time was spent either with a customer or at that customer’s work premises.” While the responsibilities of sales...Read more
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Key learnings from emergency communications 

One very unsettling aspect of the COVID-19 pandemic is how it has exposed weaknesses in the communications plans that are meant to helpful. But in this moment, a communications cacophony rules. Medical and governmental authorities have messages they need to get to everyone. Businesses have a set of specific messages for employees and another set...Read more
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