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Microsoft Dynamics 365 Blog

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Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer 

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers and...Read more
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Exceed customer expectations with seamless and unified commerce experiences 

Today’s consumers want the flexibility to buy and fulfill where, when, and how they choose. As retailers have expanded on purchasing options for customers—like buy online pick up in-store—they have quickly gone from value adds or differentiators, to baseline customer expectations. For many retailers, enabling omnichannel experiences is not only a means to grow; it...Read more
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Microsoft acquires Suplari to strengthen business insight for finance and procurement leaders 

  • By Vice President, Dynamics 365 Insights Product Group
In a world where efficiency is more important than ever, companies are turning to new ways to unlock actionable insights to improve their businesses from the massive amounts of data they manage across their many data silos. This move to a new breed of “data-first” applications, which we introduced for other business processes through apps...Read more
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Transforming service operations with Connected Field Service 

  • By Product Marketing Manager, Dynamics 365 Field Service and Remote Assist
You have probably heard of Connected Field Service as a buzzword these days, but some of you may still wonder what it actually entails. Field service management (or FSM) typically refers to the management of a company’s resources employed at or en route to the client’s location.1 FSM typically involves the installation, service, maintenance, or...Read more
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Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing 

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful...Read more
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2021 release wave 2 plans for Dynamics 365 and Power Platform now available 

  • By Corporate Vice President and Chief Operating Officer, Business Applications Engineering
On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to...Read more
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Innovate and grow with the simplified Business Applications ISV Connect program 

  • By General Manager, WW Business Applications Product Marketing
Today at Microsoft Inspire, we shared some of the exciting updates we’ve made to the Business Applications ISV Connect program, all of which are designed to enable innovation and growth by making it easier for you to build and sell with Microsoft. Beginning this fall, the ISV Connect program will offer enhanced benefits that are...Read more
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Bring Dynamics 365 into the flow of work with Teams—at no additional cost 

  • By Corporate Vice President, Industry, Apps, and Data Marketing
Today at Microsoft Inspire, partners and customers will learn how the Microsoft cloud can help them navigate their transformation journey, make the shift to hybrid work, innovate everywhere across their organization, and build it all on a foundation of trust and security. We’ll also share how partners can capitalize on the opportunities ahead of us...Read more
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Intelligent Order Management partners with leading service providers to optimize order management 

Today, consumers are demanding more products and services from retailers in a rapidly evolving number of delivery modes. At the same time, retailers are increasingly asking, “how can we go faster” as they work to refine their retail playbook. To meet the demands of the future of their businesses, retailers must consider how to leverage...Read more
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Dynamics 365 and EY India helps Wonder Cement build a resilient supply chain 

  • By Group Product Marketing Manager, Business Applications
As we’ve learned over the past year, building a resilient supply chain is more important than ever. 94 percent of Fortune 1000 companies have reported supply chain disruptions due to the COVID-19 pandemic. Meanwhile, nearly two-thirds of C-suite executives at manufacturing companies said their company either had no formal strategy or were taking an ad-hoc...Read more
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4 post-pandemic retail trends 

The last few decades have seen monumental change in the retail industry. Specifically, technology has untethered the shopper from the store and allowed retail to take place anywhere, at any time. When viewed through hindsight, these changes occurred just in time, for without the e-commerce revolution during the past two decades, retailers would have faced...Read more
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Accelerate time to market with Dynamics 365 Remote Assist for HoloLens 2 

  • By Product Marketing Manager, Dynamics 365 Field Service and Remote Assist
In today’s fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments. Companies worldwide are fast realizing the costly consequences of not having robust business continuity plans and remote-capable tools especially in times of...Read more
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