Skip to content

Microsoft Dynamics 365 Blog

Adult female works from home on Samsung Galaxy Book 2 inking with digital pen.

Highlights from 2021 release wave 1 for Dynamics 365 

  • By Muhammad AlamCorporate Vice President, Microsoft Dynamics 365
In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues. 2021 release wave 1 for Microsoft Dynamics 365 continues our commitment to continuously deliver capabilities that help you adapt to rapid change in your industry, innovate and solve challenges...Read more
  • 0 Comments
Female store employee using tablet in front of retail clothing display.

Continued innovation in Dynamics 365 Commerce 2021 release wave 1 

Over the last several months, we have continued to see the agility and resiliency shown by businesses across the globe in response to the COVID-19 pandemic. Throughout the holiday trading period, we saw businesses adapt to new customer needs across digital channels, along with enhancing and streamlining in-person buying experiences. As vaccines become available, many...Read more
  • 0 Comments
Adult female outside at a work site holding a black Microsoft Surface Pro X in tablet mode with a black Microsoft Surface Pen in hand.

Discover the latest capabilities in Dynamics 365 Project Operations 

  • By Gurkan SalkGeneral Manager, Dynamics 365 Project Operations
In today’s increasingly complex business environment, project-centric organizations face a variety of challenges to succeed; challenges like winning new deals, optimizing resource utilization, simplifying time and expense processes, streamlining project financials, and gaining key business insights. Ultimately, project-centric organizations are always looking for ways to optimize their operations and improve their bottom line. Since its...Read more
  • 0 Comments
Male millenial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.

New features personalize customer experiences in Dynamics 365 Customer Voice 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
  • Welly LeePrincipal Program Manager, Microsoft Dynamics 365 Customer Voice
In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That’s why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution. With the 2021 release wave 1 updates...Read more
  • 0 Comments
A red-haired woman with a green shirt and glasses, sitting inside an office working on her laptop. She has a cup of coffee or tea and a phone by her side. Keywords: Surface laptop, cloud security, threat protection, secure score, monitoring, Microsoft Security collection

Customize your protection with new features in the Dynamics 365 Fraud Protection preview 

Successful fraud protection relies on a lot of information. The more insights you have into transactions and accounts, the better you will be able to detect suspicious activity. Microsoft Dynamics 365 Fraud Protection uses advanced AI models to bring together diverse sets of information into a single assessment score that indicates the overall risk of...Read more
  • 0 Comments
Male employee in warehouse storage room holding a tablet in one hand and small item in the other. He is standing between metal warehouse racks filled with pacakges.

Architecting resiliency in supply chains with Microsoft Dynamics 365 

  • By Manoj SwaminathanGeneral Manager, Dynamics 365 Supply Chain Management and Manufacturing
Major shocks to supply and demand over the course of the pandemic have exposed the fragility and vulnerabilities of the global supply chain. One silver lining is the realization, across industries, that a more agile approach is needed. To stabilize supply chains, whether localized or on a global scale, every organization must architect resiliency into...Read more
  • 0 Comments
Adult inside home working. Back to school. HP Spectre X360

Get real-time digital analytics with Dynamics 365 Customer Insights 

  • By Sheen ZhengProduct Marketing Manager, Microsoft Dynamics 365 Customer Insights
Navigating the past year has been a challenge as organizations have had to predict the unpredictable—how their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily. As we continue through 2021, the path is still uncharted, but what’s clear is the importance of...Read more
  • 0 Comments
Female office worker sitting at desk using an all-in-one computer in casual office with a laptop also on desk.

Discover the latest innovations for Dynamics 365 Business Central 

  • By Mike MortonGeneral Manager, Dynamics 365 Business Central
Dynamics 365 Business Central provides a connected cloud business management solution for growing small and midmarket organizations. Connected means you can bring together your finance, sales, service, and operations teams within a single application to get the insights needed to drive your business forward and be prepared for what’s next....Read more
  • 0 Comments
Woman using Microsoft Dynamics 365 Remote Assist in a manufacturing setting. This is hero image. Contains hologram scenario. Contextual imagery.

Transforming manufacturing operations with Dynamics 365 Remote Assist 

  • By Shona BangProduct Marketing Manager, Dynamics 365 Remote Assist
Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler. The Hannover Messe industry (HMI) conference covers all core themes of the industrial value-adding chain—from individual components to the complete smart factory. Join us at...Read more
  • 0 Comments
Woman using Dynamics 365 Guides with implied motion to assemble an engine.

Navigating the skills gap with Dynamics 365 Guides 

Digital transformation is rapidly expanding, the workforce is aging, and organizations are looking for technology to upskill their workforce faster. Manufacturers, in particular, rely on a highly skilled workforce that must keep up with the pace of technology change. Deloitte and the Manufacturing Institute estimate that up to 2.4 million United States manufacturing jobs could...Read more
  • 0 Comments
Female small business professional at desk using an Acer Spin 1 device running Microsoft Teams video conference call.

Introducing new capabilities to transform customer service and field service 

  • By Jeff ComstockVice President, Dynamics 365 Customer Service and Field Service
Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service. provide the agility to adapt to changing customer needs, as well as streamline agent and...Read more
  • 0 Comments
Adult female sitting on couch inside working on Surface Laptop 3

Highlights of the Dynamics 365 Marketing 2021 release wave 1 

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1....Read more
  • 4 Comments