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Microsoft Dynamics 365 Blog

Manufacturing, Field Worker; Engineer holding tablet. Windows brand photography, featuring Panasonic ToughPad.

Transforming service operations with Connected Field Service 

  • By Product Marketing Manager, Dynamics 365 Field Service and Remote Assist
You have probably heard of Connected Field Service as a buzzword these days, but some of you may still wonder what it actually entails. Field service management (or FSM) typically refers to the management of a company’s resources employed at or en route to the client’s location.1 FSM typically involves the installation, service, maintenance, or...Read more
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Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing 

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful...Read more
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2021 release wave 2 plans for Dynamics 365 and Power Platform now available 

  • By Corporate Vice President and Chief Operating Officer, Business Applications Engineering
On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to...Read more
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Innovate and grow with the simplified Business Applications ISV Connect program 

  • By General Manager, WW Business Applications Product Marketing
Today at Microsoft Inspire, we shared some of the exciting updates we’ve made to the Business Applications ISV Connect program, all of which are designed to enable innovation and growth by making it easier for you to build and sell with Microsoft. Beginning this fall, the ISV Connect program will offer enhanced benefits that are...Read more
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Female enterprise employee working at desk with multiple devices, including HP Elitebook, running a Microsoft Teams conference call. Two different screen images are available: one featuring 4 people on screen, another with 9 people on screen.

Bring Dynamics 365 into the flow of work with Teams—at no additional cost 

  • By Corporate Vice President, Industry, Apps, and Data Marketing
Today at Microsoft Inspire, partners and customers will learn how the Microsoft cloud can help them navigate their transformation journey, make the shift to hybrid work, innovate everywhere across their organization, and build it all on a foundation of trust and security. We’ll also share how partners can capitalize on the opportunities ahead of us...Read more
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Intelligent Order Management partners with leading service providers to optimize order management 

Today, consumers are demanding more products and services from retailers in a rapidly evolving number of delivery modes. At the same time, retailers are increasingly asking, “how can we go faster” as they work to refine their retail playbook. To meet the demands of the future of their businesses, retailers must consider how to leverage...Read more
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Real people. Frontline workers manufacture welding fittings for commercial construction applications. This forge and factory uses Microsoft products to support materials management, manufacturing, control of inventory, warehouse operations, shipping, and distribution, by enabling day-to-day business communications with staff, suppliers, vendors, and customers.

Dynamics 365 and EY India helps Wonder Cement build a resilient supply chain 

  • By Group Product Marketing Manager, Business Applications
As we’ve learned over the past year, building a resilient supply chain is more important than ever. 94 percent of Fortune 1000 companies have reported supply chain disruptions due to the COVID-19 pandemic. Meanwhile, nearly two-thirds of C-suite executives at manufacturing companies said their company either had no formal strategy or were taking an ad-hoc...Read more
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4 post-pandemic retail trends 

The last few decades have seen monumental change in the retail industry. Specifically, technology has untethered the shopper from the store and allowed retail to take place anywhere, at any time. When viewed through hindsight, these changes occurred just in time, for without the e-commerce revolution during the past two decades, retailers would have faced...Read more
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Accelerate time to market with Dynamics 365 Remote Assist for HoloLens 2 

  • By Product Marketing Manager, Dynamics 365 Field Service and Remote Assist
In today’s fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments. Companies worldwide are fast realizing the costly consequences of not having robust business continuity plans and remote-capable tools especially in times of...Read more
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How Microsoft Dynamics 365 Fraud Protection helps Worldline combat fraud 

  • By Core Product Manager Lead, Dynamics 365 Fraud Protection
Online fraud increased significantly during the recent pandemic and economic downturn, with losses of an estimated $12 billion worldwide.1 To ensure continuous protection, organizations need modern solutions to protect from a range of fraud—from payment fraud, bots, account takeover, and returns and discounts fraud. We are partnering with Worldline, the European leader in the payments...Read more
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Driving empathetic, connected service experiences with Dynamics 365 

  • By Product Marketing Manager, Dynamics 365 Field Service and Remote Assist
  • Senior Product Marketing Manager, Dynamics 365 Field Service
The ongoing global pandemic has permanently changed our lives—from how we interact, where we work, and how we work. If there’s one major takeaway we’ve learned from the continuously evolving macroeconomic climate, it’s that efficient, reliable, and timely service delivery has become more critical than ever. The sophisticated, often complex machinery and equipment that keep...Read more
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3 aspects to consider when migrating to Dynamics 365 in the cloud—it’s like building your next dream house 

Migrating your on-premises business applications to the cloud can be like building your very own dream home. It’s incredibly exciting and will be perfect for your unique needs but can feel daunting when going at it alone. Ensuring you have a strong plan is crucial. Let’s explore this metaphor a bit more as we examine...Read more
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