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Dynamics 365 Blog

City skyline - using IoT to build smart cities.

Building smart cities of the future with Microsoft 

  • By Sajith SahadevanSenior Product Marketing Manager, Dynamics 365 for Field Service
The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. Smart denotes physical assets connected to the Internet of Things (IoT) via sensor technology streaming data such as smart parking meters or smart streetlights. Smart...

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Microsoft Dynamics 365 Banking Accelerator is now generally available 

Financial institutions face increasing competitive pressure to deliver the digital experiences reshaping the way banks do business. Today’s customer expects a more personalized, hassle-free experience from banks with mobile and online banking tools rapidly replacing traditional face-to-face interactions. The Microsoft Dynamics 365 Banking Accelerator, now generally available, includes an industry-standard data model that enables banking...

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Healthcare worker using mobile healthcare with Dynamics 365.

9 ways to use EHR data to improve home health care outcomes 

  • By Doug AdamsNational Director, Business Applications, US Health and Life Sciences
Delivering care outside the hospital offers providers an exceptional opportunity to improve patient outcomes and enhance the patient experience. Hospitals that expand into home healthcare, for example, can reach more patients with better care while tapping into a profitable new revenue stream. For many providers, however, home health services are not producing the outcomes they...

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Accelerating opportunities for ISVs with new programs and technology 

Next week at Microsoft Inspire in Las Vegas, Microsoft will host our annual partner conference where our company wide vision will be shared, including Microsoft Business Applications. The Business Applications Total Addressable Market (TAM) is predicted to be at $125B by 2022, and 57 percent of this will be driven by ISVs. Dynamics 365 and...

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Financial services: How to leverage data to strengthen customer loyalty 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
The landscape of modern banking has changed dramatically in the past decade. Financial institutions are facing intense competition not only from traditional competitors, but new cloud-based virtual banks that have appeared with recent technology advancements. Financial Service Institution (FSI) customers expect their institutions to deliver digital-forward, frictionless, and highly relevant experiences across multiple channels. With...

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Customer service agent using Field Service.

Video series: Transform field service with Dynamics 365 

  • By Sajith SahadevanSenior Product Marketing Manager, Dynamics 365 for Field Service
Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. This pain point bleeds into other challenges, including the respondents second largest concern of meeting growing customer demands and expectations at 46 percent. These two challenges make sense...

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Team reviewing customer insights in retail.

Why personalization is key to surviving today’s retail market 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before. Customers today are well-informed, highly selective, and expect intuitive, engaging, and personalized experiences when they shop – with consistency across every buying channel they use....

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Capture and analyze feedback with Microsoft Forms Pro, now generally available 

  • By Welly LeePrincipal Group Program Manager
Listening and responding to feedback is one of the most important parts of running a business. Starting today, with the general availability of Microsoft Forms Pro, everyone in your organization can collect timely feedback from customers and employees and gain actionable insights from the results. Microsoft Forms Pro is a simple to use, yet robust...

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Focusing on the customer experience at Customer Contact Week 

  • Erin Amstrup
    By Erin AmstrupProduct Marketing Manager for Dynamics 365 for Customer Service
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. As I see it, customer service managers need to remember that customer-centricity is about designing an experience tailored to the customer as an individual—not as a case number. In the nonstop flow of...

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Essential tools to create a better workplace – Microsoft at SHRM 2019 

This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. The event theme, creating better workplaces, aligns with our focus on creating a modern workplace where people thrive. In recent years, we’ve seen an exponential...

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