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Dynamics 365 Blog

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Turn prospects into engaged customers with intelligent sales and marketing 

The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers’ experience as everyday consumers. Many retailers have created personalized, nearly immersive, online experiences for each customer. Consumers shopping for goods and services continually experience fresh and delightful interactions, from highly customized offers and recommendations to frictionless channels to...

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3 common roadblocks to maximizing AI and how to bypass them 

If AI is so transformative, why haven’t more enterprises embraced it already? Perhaps we’ve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around. At Microsoft, we’re striving to change that. We believe business users closest to specific problems have the...

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4 ways sales teams can close deals faster with AI-powered insights 

In this two-part series, we’ll explore how AI capabilities in Dynamics 365 Sales Insights helps sales teams sell proactively and managers lead proactively. If you’re attending the Gartner  CSO & Sales Leader Conference 2019, be sure to attend our session, How Microsoft Unlocks Success with Insight-Drive Selling this Wednesday, September 18th, from 3-3:45 PM. The...

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Five ways companies are transforming marketing 

Digital transformation is essential to thriving and growing – and in some cases, surviving – in nearly every industry in every corner of the world. Making that transformation with minimal internal disruption and positive outcomes is the central goal of many organizations. Every organization’s transformation must take careful consideration of its past, including legacy systems...

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Introducing the Microsoft Business Applications October Virtual Launch Event 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
      We’re excited about all of the new innovations we’re rolling out in the October 2019 Microsoft Business Applications release and want to share the highlights with you. Please join us for the Microsoft Business Applications Virtual Launch Event on October 10, 2019 from 8:00 AM – 9:30 AM Pacific Time. This free...

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How leading companies use CRM to power personalization 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Organizations must tailor consumer experiences to the individual needs and desires of current and prospective customers. Personalizing the customer journey, however, can be time intensive and expensive. Fortunately, Customer Relationship Management (CRM) technology, such as Microsoft Dynamics 365 Sales, makes this process efficient and affordable. One organization dependent on personalized experiences is AAA Northeast. Their...

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Showcasing new business opportunities with the Microsoft Automotive Accelerator 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt. This year at IAA – New Mobility World asks the questions: “How are society, business, indeed our whole way...

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How data, analytics, and insights can improve customer service 

What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. Learning about your customer’s experience with support and figuring out how to create a positive experience...

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How to organize successful modern events with ease 

In an era of increasingly sophisticated digital tactics, one question that is often raised is, “Are events still relevant?” Clearly the answer is yes for many companies. According to research by SiriusDecisions, B2B companies with revenues ranging from $100M to $1B devote between 30-40 percent of their marketing program budgets to in-person events. Their challenge...

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Customer centricity: A key priority across lines of business 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition. According to a recent study by Frost & Sullivan, by 2020 customer experience is expected to overtake price and product as the key brand differentiator, and companies globally lose over $300 billion each year due to poor customer experience....

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