Microsoft Dynamics 365 – Modernizing Business Process with Cloud and AI

October 17, 2017
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Intelligent Business Applications to Transform Finance, Operations and Talent

By Muhammad Alam, General Manager, Dynamics 365 for Finance & Operations at Microsoft

One of the most enjoyable parts of my new job is meeting with customers and partners, and these past few weeks have provided ample opportunities to do just that at our Ignite/Envision and Dynamics User Group conferences....

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October 16, 2017
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Equipped to compete: The mindset for modernization

By Microsoft Dynamics 365 Team

Today’s businesses are at the brink of a new era. Small businesses and enterprises alike are balancing the costs of modernization, yet as the digital market continues to evolve, the very solutions organizations consider adopting are quickly outdated and outclassed by newer developments. It’s reasonable, as new methods and services arrive, to get caught up...

October 11, 2017
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Fast-growing companies describe their breakthrough moments

By Microsoft Dynamics 365 Team

The signs that rapid growth is imminent take many forms — a surge in orders for some companies, an internal system showing signs of strain in others. Whatever the first symptoms, the common realization at these hypergrowth tipping points is that “business as usual” won’t work anymore. To better understand these breakthrough moments, we are...

October 6, 2017
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Dynamics 365 October service update – now Generally Available!

By Param Kahlon, General Manager, Product Management for Dynamics 365 customer engagement apps for Sales, Service, Field Service, and Project Service

Today we’re excited to announce several enhancements and new capabilities that will be rolled out to customers of the Dynamics 365 Customer Engagement services for Sales, Customer Service, Field Service, and Project Service Automation....

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October 4, 2017
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High Tech for Higher Customer Satisfaction

By Microsoft Dynamics 365 Team

In the insurance industry, call centers do more than simply process claims and new accounts. But high call volumes are leading to overwhelmed staff, disappointed customers left on hold, poor reviews, and negative word of mouth via social channels....

September 25, 2017
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Modernizing Business Process with Cloud and AI

By James Phillips, Corporate Vice President, Engineering

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets…...

September 22, 2017
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Simplifying Dynamics 365 offerings

By Alysa Taylor, General Manager, Business Apps & Strategy

This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from partners…...

September 6, 2017
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Are banks getting the most out of their #social strategy?

By Carr Phillips

The impact of millennials cannot be overstated-their generation is the biggest in US history and their use of social media has transformed the way we interact. But has it transformed the way we bank…...

August 22, 2017
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Achieving Greater Business Productivity with PowerApps

By Umran Hasan, Senior Product Marketing Manager, Dynamics 365

The advances in productivity that modern enterprise software has brought to business users have always been tempered by the limits of standard software…...

August 9, 2017
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Don't get left behind – 3 ways to enhance your customer service

By Carr Phillips

Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary reason…...

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