Skip to content

Dynamics 365 Blog

Adult inside home working on laptop with Outlook on phone. Back to school. Dell Inspiron 7000 2-in-1

Sneak peek: Business Applications at Microsoft Inspire 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Every day, partners are integral to helping organizations across the globe transform their business—providing end-to-end, intelligent business applications that help to optimize operations, empower cross-functional teams, and better engage customers. Microsoft Inspire is the annual event where we all join together—the Microsoft team and the global partner community—to identify and create opportunities to drive the...Read more
  • 0 Comments
Woman interacting with Samsung GalaxyBook laptop.

2020 release wave 2 plans for Dynamics 365 and Power Platform now available 

  • By Mo OsborneCorporate Vice President and Chief Operating Officer, Business Applications Engineering
Today, we published the 2020 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between October 2020 and March 2021. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformation for our...Read more
  • 0 Comments
Female first line worker leaning against a sales counter in retail store, facing a merchandising display wall filled with fabric panels while using pen on ASUS convertible laptop folded open as tablet (screen partially shows Excel workbook).

Microsoft acquires Orions Systems to expand Dynamics 365 capabilities 

  • By Muhammad AlamCorporate Vice President, Microsoft Dynamics 365
Helping organizations maximize the potential of their observational data The role of computer vision is rapidly expanding to include helping businesses run better and increase earning potential. Retailers, for example, can better manage their physical spaces by gaining a deeper understanding of customer behavior. However, most brick-and-mortar retailers lack the right data to track real-world...Read more
  • 0 Comments
Top down view of a woman wearing a dark shirt in a dim office scrolling or working on a Microsoft Surface Studio and holding a phone. Keywords: touch screen, desktop, threat protection, secure score, monitoring, Microsoft Security collection

Retail perspectives, pt. 4: protect your business against fraud 

  • By Kapil TandonCore Product Manager Lead, Dynamics 365 Fraud Protection
As Microsoft continues to support organizations on the front lines of the COVID-19 crisis, a priority is providing customers with the right tools to protect their revenue in this challenging economic environment. Customers and companies alike are increasing their online presence, becoming more vulnerable to fraud. Microsoft itself is one of the top 10 e-commerce...Read more
  • 0 Comments
Male with laptop.

How communities stay connected during COVID-19 

  • By Erin AmstrupProduct Marketing Manager, Dynamics 365 Customer Service
COVID-19 has driven many organizations and individuals to transform how they live and work. Our professional and personal lives have been challenged with remote work and limited in-person interactions as the new standard. As a whole, organizations and their staff understand the value of flattening the curve by each of us doing our part to...Read more
  • 1 Comment
Man wearing an orange vest in a manufacturing or warehouse who appears to be doing inventory or looking at something in a box and messaging about it on his phone in Microsoft Teams. Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice, Manufacturing, Firstline Worker, Delivery, Tracking

Retail perspectives, pt. 3: reduce supply chain disruptions 

As retailers navigate the new economic environment and plan their recovery from lockdowns due to COVID-19, they need to re-configure their operations to overcome vulnerabilities in their supply chain network that were exposed by the pandemic. While the scale of disruption we are seeing right now is unprecedented, the challenge itself isn’t new. During the...Read more
  • 0 Comments
Man interacting with a Huawei MateBook laptop.

Quick start guide to workforce transformation: helping you respond 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
COVID-19 has upended every level of “business as usual.” Companies are scrambling to meet changing customer needs while figuring out their own remote workflows. In this current climate, there’s demand for new solutions that are innovative, agile, and empathetic to business’ and customer’s unique situations. Microsoft Dynamics 365 was built on a commitment to provide...Read more
  • 0 Comments
Female first line worker sitting at table in commercial retail store using Acer laptop. She is flipping through a book of fabric sample swatches, while looking at laptop.

Retail perspectives, pt. 2: rethink customer experiences 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Customer experience is more important now than ever before. The coronavirus pandemic has forced consumers to adopt new habits, reevaluate priorities, and shift consumption. Increasingly, transactions have moved online, and companies are limited to virtual engagement. Buying trends are changing rapidly as consumers face many uncertainties and at the same time expect brands to react...Read more
  • 0 Comments
Woman interacting with a HP Pavilion laptop.

Webinar series: stay connected and engaged with customers 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
Social distancing has forced us all to rethink the way we engage with customers. At every customer touchpoint—from marketing to sales, service and support to finance and distribution channels—companies should use the opportunity to reinvigorate relationships by delivering personal and empathetic communications. COVID-19 has put pressure on companies to start taking advantage of technology to...Read more
  • 0 Comments
a woman sitting at a desk

Dynamics 365 Project Operations preview is now available 

  • By Gurkan SalkGeneral Manager, Dynamics 365 Project Operations
The COVID-19 global pandemic has resulted in increased pressure on project-based services organizations to rapidly change the way they operate. Now more than ever, operating with the speed needed to deliver successful project-based services requires that everyone involved—from leaders to team members and contractors—can predict, adapt, and rapidly respond to change, all while practicing social...Read more
  • 13 Comments
Male worker using phone and checking boxes in warehouse. Phone screen not visible.

Retail perspectives, pt. 1: chart a course to restart and grow 

The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more. Retail merchants worldwide are dealing with emerging sales scenarios to address contactless selling, rising operational challenges, and plunging demand exasperated by increased fraud. In this three-part blog series and a virtual fireside chat debuting on...Read more
  • 2 Comments
Woman interacting with an Asus laptop.

Create a resilient organization for now and the future 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
While COVID-19 rapidly changes the way we live and work, organizations all over the world are facing daunting challenges. Businesses are undergoing significant internal changes to accommodate newly remote workforces while reacting to seismic shifts in customer needs and behaviors. As the Microsoft Business Applications team adapts to the crisis, we want to share some...Read more
  • 0 Comments