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Dynamics 365 Blog

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Customer centricity: A key priority across lines of business 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition. According to a recent study by Frost & Sullivan, by 2020 customer experience is expected to overtake price and product as the key brand differentiator, and companies globally lose over $300 billion each year due to poor customer experience....

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The number one barrier to better patient care and how to break through it 

  • By Rebecca CroweNational Director, Business Applications, US Health and Life Sciences
What’s the number one problem healthcare executives need to solve in order to improve care delivery and reduce operational costs? In a word: Interoperability. There’s a lot of buzz these days around the idea of interoperability in healthcare. But what does the term actually mean? Here’s a snippet from the Healthcare Information and Management Systems...

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Customer data platform: Going beyond MDMs and CRMs 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
In today’s competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before. With an overload of information and choices available, businesses can no longer survive by simply providing the bare minimum necessary to keep customers from leaving. Instead, they must demonstrate they understand and value their customers and...

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Industry Accelerators: Rapidly deploy solutions specific to your industry 

Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis. The struggle most organizations face is managing data stashed...

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How to attract and retain top talent in today’s healthcare market 

  • By Rebecca CroweNational Director, Business Applications, US Health and Life Sciences
Failure to identify, attract, and retain great talent is a top concern among today’s healthcare providers for good reason. Recent changes in the healthcare landscape have made recruiting and hiring tougher than ever. Most significantly, the healthcare job market has exploded, and healthcare is fast becoming one of the largest sources of jobs in the...

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Customer data platform: A win-win for the entire C-suite 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways. Interestingly, this is no longer a marketing-only function and requires a shared effort across the business in order to be successful. Chief marketing officers can’t rely solely on traditional methods and channels to connect with audiences anymore....

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Early access to 2019 release wave 2 capabilities is now available 

  • By Mo OsborneCorporate Vice President and Chief Operating Officer, Business Applications Engineering
We have now enabled early access to new capabilities included in the 2019 release wave 2, October update including end-user impacting features that will be enabled by default. Early access allows customers and partners to try and validate these new features in a non-production environment. To prepare for these changes with confidence, we’re making additional...

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Conversation intelligence is now available in Dynamics 365 Sales Insights 

  • By Oren RynglerHead of Product - Microsoft Dynamics 365 for Sales and Sales Insights
Today we’re excited to announce the next evolution of Dynamics 365 Sales Insights, making our Sales Insights application generally available. Our vision for Dynamics 365 Sales Insights is to augment every customer interaction, sales activity, and business decision with intelligence. This empowers sellers and managers closest to the problem by leveraging AI as a core...

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Accelerating innovation with Dynamics 365 and the Power Platform 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
Every year, we bring together thousands of Microsoft partners from around the world to celebrate, connect, and learn about what’s coming in the next year. Just last week, I had the chance to join this year’s Microsoft Inspire with 13,000 of our partners in Las Vegas, and it was an amazing week full of energy...

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Extending Dynamics 365 to accelerate partner revenue 

  • By Oren RynglerHead of Product - Microsoft Dynamics 365 for Sales and Sales Insights
If you’re a partner led organization that depends on indirect channels as one of the primary business growth drivers, choosing the right partner engagement relationship management solution is the key to drive scale. The average partner program contains a number of distinct components. With partner solutions such as partner relationship management (PRM) and Ecosystem Cloud,...

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