Skip to content

Dynamics 365 Blog

Man with Dell XPS 13 laptop in a home office setting.

2020 release wave 1 launches with new apps and over 400 features 

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. This release lands at an unprecedented time for business and society. We are providing support and resources for organizations on the frontlines...Read more
  • 0 Comments
Technician wearing lab coat and gloves writes with pen and paper in medical laboratory of Chicago hospital.

Resources and support for our global customers impacted by COVID-19 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
Over the past weeks, Microsoft has mobilized global teams to support communities and organizations affected by the COVID-19 crisis. The Microsoft Dynamics 365 and Microsoft Power Platform teams are working closely with organizations on the front lines of the crisis—including governments, healthcare providers, nonprofits, and schools and universities. We are also focusing efforts to ensure...Read more
  • 5 Comments
Female office worker sitting at desk using an all-in-one computer in casual office with a laptop also on desk.

Our commitment to customers to help ensure business continuity 

As organizations respond to the ongoing, unprecedented situation and grapple with disruptions across their workforce due to the evolving global health crisis, we want to share the steps we’re taking to help ensure our customers’ business continuity with Microsoft Dynamics 365 and Microsoft Power Platform. Our priority is the seamless delivery of Business Applications services...Read more
  • 6 Comments
Sales representative giving a presentation using Dynamics 365 Sales.

Sales enablement partnerships enhance personalization for Dynamics 365 

  • By Jigisha DebSr. Product Marketing Manager, Dynamics 365 Sales
Implementing a modern sales enablement toolset can generate over 650 percent ROI, according to Forrester; a finding that underscores the opportunity cost of not addressing the challenges many sales organizations face. Using outdated systems and fragmented data can create a disconnected view of buyer journeys and touch points. Costly time is often spent tracking down...Read more
  • 0 Comments
Two business people shaking hands and smiling.

Microsoft is a customers’ choice in CRM lead management 

  • By Lori LamkinGeneral Manager, Dynamics 365 Marketing Product
  • Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
In another era, people will talk was a warning. Today, it’s a distinction. Gartner’s most recent Gartner Peer Insights Voice of the Customer: CRM Lead Management, names Microsoft as a 2020 Customers’ Choice for CRM Lead Management. This recognition comes from the opinions and evaluations gathered under the Gartner Peer Insights program, which gathers opinions...Read more
  • 0 Comments
Two healthcare employees talking in a hospital room.

The innovations bridging health sciences and business in 2020 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges. This last week, Microsoft shared progress on innovations helping to meet these objectives. Today, we’re spotlighting intelligent health and business solutions from Microsoft Business Applications that empower health providers...Read more
  • 0 Comments
A Bank employee shaking hands across the desk with a customer.

Derive actionable insights from your customer service data 

  • By Tessa PalmerGroup Product Manager, Microsoft Dynamics 365
We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. By surfacing key topics discovered and generated by AI, customer service managers can more easily discover issues and monitor progress. Organizations today are often faced with the challenge of information overload that might hinder their path...Read more
  • 0 Comments
Customer service agents sitting with headsets at laptops smiling.

Dynamics 365 Customer Service general availability roundup 

  • By Jeff ComstockGeneral Manager, Dynamics 365 Customer and Field Service
By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service. Our vision is clear: to help you earn customers for life. Each new feature helps solve business challenges, empowering every manager and...Read more
  • 0 Comments
Increase accuracy of projected cashflow with Dynamics 365 Finance.

Improve efficiency and quality with AI-infused finance processes 

AI is going to transform the finance function. This common platitude is typically backed with little or no substance. However, when addressing common finance challenges, the opportunities for transformation become abundant. Workstreams are often hindered by legacy technology and traditional processes. Employees are expected to work quickly and accurately, but have a huge workload of...Read more
  • 3 Comments
a screenshot of a cell phone

How predictable is your sales forecast? 

  • By Jigisha DebSr. Product Marketing Manager, Dynamics 365 Sales
Sales forecasts are wrong more than half the time, according to CSO Insights. That’s just slightly worse than a 10-day weather prediction! It turns out that sales forecasting in practice is less science and more guesswork, depending heavily on gut feel and spreadsheets for most organizations. The process is prone to bias and error and...Read more
  • 2 Comments
a couple of people that are standing in a room

Introducing Microsoft Dynamics 365 Project Operations 

Services success = superior project experiences + accelerated project delivery + empowered employees + maximized profitability Today’s project-based services businesses operate in a highly competitive market, where winning new deals, accelerating project delivery, and increasing profit margins are significant challenges. Teams within these organizations are using disconnected systems for sales, project management, collaboration, and financials...Read more
  • 10 Comments
A group of colleagues in discussion in a conference room.

New AI features connect and extend insights across the organization 

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. Joining more than 400 new and updated features in the 2020 wave 1 release, these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization...Read more
  • 7 Comments