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Announcing Microsoft Power Platform and Dynamics 365 updates at Microsoft Ignite 

This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignite—solutions to help build resiliency into every layer of business...Read more
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Your guide to Microsoft Business Applications sessions at Ignite 2020 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Microsoft Ignite is just a few days away! This year’s all-digital event will bring together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing businesses today. Across three days—September 22-24—our team of experts will share technical...Read more
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How the Miami HEAT digitally transformed their fan engagement 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
My family and I more than welcomed the return of professional basketball during the long summer months of 2020. While my beloved Seattle Supersonics are, sadly, no longer around (and rooting for their new incarnation as The Oklahoma City Thunder won’t be an option), a recent conversation with Matthew Jafarian, EVP of Business Strategy at...Read more
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Capital One and Microsoft team up to fight fraud at the point of sale 

  • By Brenda BownGeneral Manager, Microsoft Business Applications
The majority of people with a credit card have heard or read the words, “Your card has been declined.” When a card issuer detects fraudulent activity, this phrase protects cardholders from illicit charges or identity theft. A wrongful rejection, however, has a cascading effect on everyone involved in the transaction; impacting the merchant’s revenue and...Read more
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How banks use customer data platforms to streamline connections 

  • By Shashank SinghProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to shifting tastes and preferences. As customers continue to face extraordinary financial circumstances, with new federal assistance...Read more
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Ways you can deliver quick and agile customer experiences 

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. The world has changed, and that, in some way, is a part of most conversations. Businesses, corporations, and enterprises are responding by searching for trends, pouring resources into data collection and analysis, and trying to...Read more
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4 ways Microsoft is a leader in customer lifecycle management 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
It’s safe to say there has never been a time like the present. We have seen changes in how we conduct business, in our customer’s business, and in our lives as consumers. With Microsoft partners, we are empowering organizations to adapt their business processes to respond to changes in real-time, retain and stay connected to...Read more
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5 insights on how to connect experiences with customer data platforms 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It’s a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences? We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global Market...Read more
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Gartner positions Dynamics 365 Field Service Magic Quadrant Leader 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers. As technology speeds forward creating greater efficiencies, it is also pushing cutting edge technologies into the mainstream. These technologies not only streamline processes and...Read more
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Partner investments focus on innovation and growth 

  • By Toby BowersGeneral Manager, Business Applications Product Marketing
Microsoft Inspire 2020 is a wrap. On behalf of the Business Applications team, thank you to everyone in the partner community for participating in our first ever all-digital event. You turned out in droves from every corner of the planet—in fact, 70 percent of you tuned in from outside the United States—and brought an incredible...Read more
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Democratizing customer feedback with the new Dynamics 365 Customer Voice 

  • By Welly LeePrincipal Program Manager, Microsoft Dynamics 365 Customer Voice
  • Shashank SinghProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Staying connected with your customers to provide a best-in-class customer experience has never been more important, especially when in-person feedback opportunities are limited. To stay agile and deliver the best products, services, and experiences, leaders need to use customer feedback as their main KPI. Otherwise how can they be sure that their efforts are bringing...Read more
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Introducing new functionalities to Dynamics 365 Connected Store 

  • By Vishal SoodGeneral Manager, Microsoft Dynamics 365 Connected Store
Earlier this year at NRF, we laid out our vision for Microsoft Dynamics 365 Connected Store and had an opportunity to learn a lot from our customer discussions. Today, we are taking the next step in that journey and are excited to expand our Dynamics 365 Connected Store preview experience. Dynamics 365 Connected Store uses...Read more
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