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Microsoft Dynamics 365

Dynamics 365 AI for Sales is now available

Today’s buyers are more informed and have higher expectations than ever before. To deliver to these expectations, sales organizations need to adapt, going beyond simple sales force automation to better understand customer needs, engage more effectively, and win more deals. To empower sellers and sales managers to focus on the best opportunities and move relationships...

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Dynamics 365 AI for Customer Service is now available in public preview

Dynamics 365 AI for Customer Service is a suite of products designed to help you provide better customer service experiences through the power of artificial intelligence (AI). We are excited to announce Dynamics 365 AI for Customer Service Insights is now available in public preview, giving businesses access to artificial intelligence powered insights on their...

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Dynamics 365 AI for Market Insights public preview is now available

Businesses need actionable insights based on what consumers are saying, seeking and feeling about their brands and products to stay ahead of market trends. We are excited to announce Dynamics 365 AI for Market Insights is available in public preview in the United States for businesses looking to incorporate both social and web insights about their brands,...

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Why it’s time to move your on-premises ERP to the cloud

Is your on-premises ERP solution holding back your business? Most likely, according to new research made available in our new eBook on the advantages of cloud-based ERP. More than 60 percent of surveyed companies still rely on an out-of-date ERP solution—at least five years old—which can act as an anchor, impacting profitability by dragging down...

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6 trends that will redefine finance in 2019

It’s a new era. We’re ten years removed from the peak of the financial crisis, a new generation has transformed the workplace, and every business is now a “technology” business. The rules of the game have changed. Organizations that fail to evolve join a graveyard of companies that were out-innovated by young, forward-thinking businesses. And...

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ERP Modernization: One version for all customers

We continuously enhance Microsoft Dynamics 365 with new capabilities to enable global businesses to accelerate their digital transformation. As we add product enhancements and performance improvements at a rapid pace, we’re optimizing the way in which we deliver updates. This helps our customers stay current in a consistent, predictable, and seamless manner. In the April...

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Dynamics 365 for Talent + LinkedIn Recruiter = Hire performance

66 percent of CIOs state they believe there’s a scarcity of talent and it’s approaching “crisis” proportions. With digital transformation changing the nature of how we work, finding people with the skills required to drive business results is becoming even more critical and more challenging. Nothing has a bigger impact on business results than hiring—and...

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October 2018 release: customer momentum, new content and announcing 2019 Business Applications Summit

At Microsoft Ignite 2018, James Phillips and I shared the main stage to showcase real stories from organizations leveraging Microsoft Business Applications to disrupt business as usual and innovate to meet the changing expectations of customers. Now it’s your turn. Today we’re introducing new videos that showcase what’s possible and the opportunity to join the...

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ROI revealed: Microsoft Dynamics 365 delivers $16.97 for every dollar spent

In keynotes and sessions at Microsoft Ignite 2018 last week, we shared many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365...

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