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How to attract and retain top talent in today’s healthcare market 

Failure to identify, attract, and retain great talent is a top concern among today’s healthcare providers for good reason. Recent changes in the healthcare landscape have made recruiting and hiring tougher than ever. Most significantly, the healthcare job market has exploded, and healthcare is fast becoming one of the largest sources of jobs in the...Read more

Customer data platform: A win-win for the entire C-suite 

Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways. Interestingly, this is no longer a marketing-only function and requires a shared effort across the business in order to be successful. Chief marketing officers can’t rely solely on traditional methods and channels to connect with audiences anymore....Read more

Early access to 2019 release wave 2 capabilities is now available 

We have now enabled early access to new capabilities included in the 2019 release wave 2, October update including end-user impacting features that will be enabled by default. Early access allows customers and partners to try and validate these new features in a non-production environment. To prepare for these changes with confidence, we’re making additional...Read more

Conversation intelligence is now available in Dynamics 365 Sales Insights 

Today we’re excited to announce the next evolution of Dynamics 365 Sales Insights, making our Sales Insights application generally available. Our vision for Dynamics 365 Sales Insights is to augment every customer interaction, sales activity, and business decision with intelligence. This empowers sellers and managers closest to the problem by leveraging AI as a core...Read more

Accelerating innovation with Dynamics 365 and the Power Platform 

Every year, we bring together thousands of Microsoft partners from around the world to celebrate, connect, and learn about what’s coming in the next year. Just last week, I had the chance to join this year’s Microsoft Inspire with 13,000 of our partners in Las Vegas, and it was an amazing week full of energy...Read more

Extending Dynamics 365 to accelerate partner revenue 

If you’re a partner led organization that depends on indirect channels as one of the primary business growth drivers, choosing the right partner engagement relationship management solution is the key to drive scale. The average partner program contains a number of distinct components. With partner solutions such as partner relationship management (PRM) and Ecosystem Cloud,...Read more

Building smart cities of the future with Microsoft 

The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. Smart denotes physical assets connected to the Internet of Things (IoT) via sensor technology streaming data such as smart parking meters or smart streetlights. Smart...Read more

Microsoft Dynamics 365 Banking Accelerator is now generally available 

Financial institutions face increasing competitive pressure to deliver the digital experiences reshaping the way banks do business. Today’s customer expects a more personalized, hassle-free experience from banks with mobile and online banking tools rapidly replacing traditional face-to-face interactions. The Microsoft Dynamics 365 Banking Accelerator, now generally available, includes an industry-standard data model that enables banking...Read more

9 ways to use EHR data to improve home health care outcomes 

Delivering care outside the hospital offers providers an exceptional opportunity to improve patient outcomes and enhance the patient experience. Hospitals that expand into home healthcare, for example, can reach more patients with better care while tapping into a profitable new revenue stream. For many providers, however, home health services are not producing the outcomes they...Read more

Accelerating opportunities for ISVs with new programs and technology 

Next week at Microsoft Inspire in Las Vegas, Microsoft will host our annual partner conference where our company wide vision will be shared, including Microsoft Business Applications. The Business Applications Total Addressable Market (TAM) is predicted to be at $125B by 2022, and 57 percent of this will be driven by ISVs. Dynamics 365 and...Read more

Financial services: How to leverage data to strengthen customer loyalty 

The landscape of modern banking has changed dramatically in the past decade. Financial institutions are facing intense competition not only from traditional competitors, but new cloud-based virtual banks that have appeared with recent technology advancements. Financial Service Institution (FSI) customers expect their institutions to deliver digital-forward, frictionless, and highly relevant experiences across multiple channels. With...Read more

Video series: Transform field service with Dynamics 365 

Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. This pain point bleeds into other challenges, including the respondents second largest concern of meeting growing customer demands and expectations at 46 percent. These two challenges make sense...Read more