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Microsoft Dynamics 365

Transition from a product to service model with connected field service 

Many manufacturing organizations are transitioning from a traditional product business model to an “as-a-service” business model—including flexible consumption models (FCMs) and “Anything-as-a-service (XaaS)—that lets them pay for what they use. “As-a-service” models provide compelling benefits, such as: Predictable and renewable revenue streams Greater value to the customer, as they only pay for what they consume...

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How Frette modernized a heritage brand on Dynamics 365 

One might think that the world’s oldest brands are least resistant to change—as if innovation and heritage are opposing ideas in business. Instead, we can learn a lot about endurance in modern business from retail brands that have adapted to change for decades or, in the case of luxury linen maker Frette, for more than...

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Intelligent field service at Hannover Messe 

As the manufacturing marketplace continues to evolve, so do customer expectations. Customers expect faster and faster response times and improved asset availability. To meet these growing demands, manufacturers need to transform field service to increase efficiency and ensure a first-time fix. Today’s average first-time fix rate is 74 percent, which means over 25 percent of...

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Microsoft Business Applications for Healthcare: Empowering teams for exceptional patient experiences 

This week at the HIMSS 2019 conference, the healthcare IT community will explore solutions to the most urgent challenges facing modern health. Microsoft will share new innovations to help health organizations navigate the complex technology transformations needed to deliver modern patient experiences that promote successful treatments and well-being. The Microsoft Healthcare team will showcase intelligent...

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The Microsoft Power Platform – Empowering millions of people to achieve more 

There has been a lot of energy surrounding Microsoft’s Power Platform lately. A couple of weeks ago during a presentation he gave on campus, Satya Nadella talked about the importance of the Power Platform and how it serves as a core offering for our customers. Microsoft 365, Dynamics 365, and the Power Platform on top...

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The innovations and brands reshaping retail experiences in 2019 

This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer...

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Dynamics 365 for Field Service: Drive efficiency with intelligent troubleshooting 

A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and...

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Toyota and thyssenkrupp breaking new ground with mixed reality 

It’s been almost two months since we officially joined the Dynamics 365 family with the general availability of our first two mixed reality business applications: Dynamics 365 Remote Assist and Dynamics 365 Layout. We are thrilled with the response from our partners and customers since our launch. It’s so much fun learning from and hearing...

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NFL Players Association and Dynamics 365: Extending players’ careers off the field 

The National Football League regular season kicked off last week, and that means millions of fans are breaking out team jerseys, updating their fantasy rosters, and—for the most devoted of fans—closely tracking every touchdown and tackle as the season progresses. These “data-driven” fans have a unique perspective on the season—with access to sophisticated apps and...

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Why industry leaders are making the switch to Connected Field Service 

Change across organizations, markets and industries is usually steady and predictable, with occasional jump starts that can spark innovation—typically fueled by the intersection of new technology with market demand. This phenomenon is happening right now in Field Service as competitive pressure forces organizations to rethink how to keep customers satisfied by ensuring 100 percent uptime...

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