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How the Miami HEAT digitally transformed their fan engagement 

My family and I more than welcomed the return of professional basketball during the long summer months of 2020. While my beloved Seattle Supersonics are, sadly, no longer around (and rooting for their new incarnation as The Oklahoma City Thunder won’t be an option), a recent conversation with Matthew Jafarian, EVP of Business Strategy at...Read more

Capital One and Microsoft team up to fight fraud at the point of sale 

The majority of people with a credit card have heard or read the words, “Your card has been declined.” When a card issuer detects fraudulent activity, this phrase protects cardholders from illicit charges or identity theft. A wrongful rejection, however, has a cascading effect on everyone involved in the transaction; impacting the merchant’s revenue and...Read more

Team Rubicon: refining the logistics of disaster response 

When natural disaster strikes, lives depend on the fast mobilization and delivery of emergency supplies and personnel. Every minute counts as thousands of volunteers are activated and deployed, with tons of materials moved to the frontline in hours with incredible scale and speed, all coordinated with clockwork precision. It’s all in a day’s work for...Read more

Tivoli Gardens personalizes the guest experience with Customer Insights 

Meet Bernt Bisgaard Caspersen, Head of architecture and IT delivery at Tivoli Gardens in Copenhagen; one of the world’s longest running amusement parks. Since opening in 1843, Tivoli was modeled after the now defunct Parisian Tivoli and Vauxhall Gardens in London, and offers guests thrill rides, live entertainment, arcade games, dining, hotels, and a garden...Read more

Five ways companies are transforming marketing 

Digital transformation is essential to thriving and growing – and in some cases, surviving – in nearly every industry in every corner of the world. Making that transformation with minimal internal disruption and positive outcomes is the central goal of many organizations. Every organization’s transformation must take careful consideration of its past, including legacy systems...Read more

Transition from a product to service model with connected field service 

Many manufacturing organizations are transitioning from a traditional product business model to an “as-a-service” business model—including flexible consumption models (FCMs) and “Anything-as-a-service (XaaS)—that lets them pay for what they use. “As-a-service” models provide compelling benefits, such as: Predictable and renewable revenue streams Greater value to the customer, as they only pay for what they consume...Read more

How Frette modernized a heritage brand on Dynamics 365 

One might think that the world’s oldest brands are least resistant to change—as if innovation and heritage are opposing ideas in business. Instead, we can learn a lot about endurance in modern business from retail brands that have adapted to change for decades or, in the case of luxury linen maker Frette, for more than...Read more

Intelligent field service at Hannover Messe 

As the manufacturing marketplace continues to evolve, so do customer expectations. Customers expect faster and faster response times and improved asset availability. To meet these growing demands, manufacturers need to transform field service to increase efficiency and ensure a first-time fix. Today’s average first-time fix rate is 74 percent, which means over 25 percent of...Read more

Microsoft Business Applications for Healthcare: Empowering teams for exceptional patient experiences 

This week at the HIMSS 2019 conference, the healthcare IT community will explore solutions to the most urgent challenges facing modern health. Microsoft will share new innovations to help health organizations navigate the complex technology transformations needed to deliver modern patient experiences that promote successful treatments and well-being. The Microsoft Healthcare team will showcase intelligent...Read more

The Microsoft Power Platform – Empowering millions of people to achieve more 

There has been a lot of energy surrounding Microsoft’s Power Platform lately. A couple of weeks ago during a presentation he gave on campus, Satya Nadella talked about the importance of the Power Platform and how it serves as a core offering for our customers. Microsoft 365, Dynamics 365, and the Power Platform on top...Read more

The innovations and brands reshaping retail experiences in 2019 

This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer...Read more

Dynamics 365 for Field Service: Drive efficiency with intelligent troubleshooting 

A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and...Read more