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Microsoft Dynamics 365 Blog


Use guided integration to set up Fraud Protection for your business 

To help simplify the Dynamics 365 Fraud Protection integration process, we have added a guided experience. We have included out-of-the-box snippets and step-by-step instructions that can be started from within the product. The guided processes are interactive and provide step-by-step integration instructions, including information about why something is required....Read more

Run quality assurance automatically with robotic process automation 

Organizations have an increasing demand to automate standard business processes and provide more convenient interactions to their staff. With robotic process automation and Microsoft Power Automate, businesses gain efficiency and accuracy by using an experience to automate repetitive processes in Dynamics 365. Read a related blog post: Enhance workplace automation with prebuilt RPA templates for...Read more

Save time by cloning sales forecasts in Dynamics 365 Sales 

Companies need accurate sales forecasts to keep on track to meet quarterly and annual revenue goals.  In Dynamics 365 Sales 2021 release wave 1, sellers can now clone an existing forecast when they need to make edits, and gain immediate clarity on revenue scenarios. The existing forecast remains intact while you configure different scenarios quickly...Read more

Enhance workplace automation with prebuilt RPA templates for Dynamics 365 (preview) 

For many businesses, success increasingly depends on having the agility to innovate and adapt to rapid change, responding to customer needs, competitive pressure, and industry trends. But this is a difficult challenge when employees are buried in time-consuming busywork like repetitive tasks or complex processes. That’s why we are dedicated to helping organizations like yours...Read more

Update for our customers using Russian payroll capabilities of Dynamics AX 2012 R3 

We have made the decision not to invest in transitioning the Russian payroll capabilities in Dynamics AX 2012 R3 over to Dynamics 365. However, we’ll continue to support existing Russian payroll capabilities for organizations on an Enhancement Plan during the mainstream support and extended support through October 12, 2021 and January 10, 2023, respectively. For...Read more

Enable business resilience with cloud and edge scale units in Dynamics 365 Supply Chain Management 

Today, companies operate facilities and warehouses in multiple locations, across regions, and across time zones to meet consumer demand in the best way possible. Warehouses and manufacturing facilities are spread out to match global operations with shipping needs. Therefore, any supply chain solution that supports warehouse and manufacturing facilities needs to provide a high level...Read more

Increase customer satisfaction and agent productivity with unified routing 

Customer service managers are constantly searching for more efficient ways to streamline management of incoming service requests, and the backbone of any customer service center operation is routing and assigning cases efficiently. Connecting customers to the agent most qualified to resolve their issue is a foundational element of improving customer satisfaction. Organizations typically use queue-based...Read more