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Dynamics 365 Blog

Predictive lead scoring in Dynamics 365 Sales Insights 

Almost all sales organizations share the challenge of managing a large number of leads, often coming from multiple sources. Most sales teams struggle to attend to so many leads, and would be better served by prioritizing the leads most likely to convert to opportunities, and ultimately, wins. Microsoft Dynamics 365’s predictive lead scoring capabilities address...Read more

Examples of extending Dynamics 365 Customer Insights with Azure ML 

Dynamics 365 Customer Insights offers a platform to integrate customer data from various sources into one unified view. This unified data presents a perfect starting point for building custom machine learning (ML) models to generate key business metrics. In an earlier blog, we saw how to bring custom ML models from Azure Machine Learning (AML) Studio to work with...Read more

Extending Dynamics 365 Customer Insights with Azure ML-based custom models 

AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be used to discover insights to optimize customer engagement and drive personalized customer experiences. This unified data is an ideal source to build machine learning (ML) models...Read more

What’s new in Dynamics 365 Resource Scheduling Optimization (version 3.0.19263.1) 

Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.x We are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release (3.0.19263.1). This release includes a number of new features including: Resource role matching New resource preference: Must Choose From As soon as possible (ASAP) objective...Read more

AI models for topic discovery in Customer Service Insights 

As mentioned in our previous blog post Advanced AI topic clustering in Customer Service Insights, we’re publishing a series of “AI inside-out” blog posts to cover the key areas on how AI works in Dynamics 365 Customer Service Insights. One of the key AI features that Customer Service Insights supports is automatically grouping similar support...Read more

Dynamics 365 Customer Insights – October 2019 release notes 

NEW FEATURES PowerApps template connected to Customer Insights now available Compounded segments Compounded measures Measures: Usability improvements Option to manually override system match records (preview) Guided learning in the demo PowerApps template connected to Customer Insights now available You can now bring your Customer Insights data into a power app using a pre-built template instead...Read more

The flowchart diagrams feature in Microsoft Dynamics Lifecycle Services (LCS) is planned for deprecation 

The flowchart diagrams feature in Microsoft Dynamics Lifecycle Services (LCS) is planned for deprecation   Why is this being deprecated? Based on user feedback, the flowchart diagrams feature does not generate detailed visual graphics. In addition, the activities shape options are limited, lacking both modern design and capability. This has resulted in low usage and adoption...Read more

Deprecating Basic Authentication for Outlook Integration in Business Central 

As announced in the Microsoft Tech Community, Basic Authentication for Exchange Web Services (EWS) will be decommissioned in October 2020. Dynamics 365 Business Central integrates with Outlook and Exchange, and these features allow the option of Basic Authentication with EWS. In response to the change in EWS, beginning October 1, 2020, the option to use...Read more

Lifecycle Services – October 2019 (Release 1) release notes 

Database movement API in private preview We are excited to announce that the database movement RESTful API is now in private preview.  This release includes authenticating with the service, listing the available databases in the asset library, creating a database refresh between two environments, and polling for ongoing status. To help provide feedback and learn...Read more

Dynamics 365 Remote Assist goes GA in the October 2019 update! 

Applies to: Dynamics 365 Remote Assist (version 2019.10.01) Microsoft Dynamics 365 Remote Assist for mobile is now generally available! Users already familiar with Dynamics 365 Remote Assist on HoloLens can access many of the same collaboration tools with just their cell phone or tablet. The Dynamics 365 Remote Assist user on an Android or iOS...Read more

Announcing general availability of Dynamics 365 Guides! 

We’re thrilled to announce the general availability of Dynamics 365 Guides today! Dynamics 365 Guides app version 200.1909.24001 and solution version include the following updates: Try the demo. You can now try an out-of-the-box sample guide on the HoloLens app without signing up for a license or authoring a guide yourself. Customer satisfaction surveys....Read more