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Highlights from 2021 release wave 1 for Dynamics 365 

In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues. 2021 release wave 1 for Microsoft Dynamics 365 continues our commitment to continuously deliver capabilities that help you adapt to rapid change in your industry, innovate and solve challenges...Read more

Continued innovation in Dynamics 365 Commerce 2021 release wave 1 

Over the last several months, we have continued to see the agility and resiliency shown by businesses across the globe in response to the COVID-19 pandemic. Throughout the holiday trading period, we saw businesses adapt to new customer needs across digital channels, along with enhancing and streamlining in-person buying experiences. As vaccines become available, many...Read more

Discover the latest capabilities in Dynamics 365 Project Operations 

In today’s increasingly complex business environment, project-centric organizations face a variety of challenges to succeed; challenges like winning new deals, optimizing resource utilization, simplifying time and expense processes, streamlining project financials, and gaining key business insights. Ultimately, project-centric organizations are always looking for ways to optimize their operations and improve their bottom line. Since its...Read more

New features personalize customer experiences in Dynamics 365 Customer Voice 

In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That’s why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution. With the 2021 release wave 1 updates...Read more

Customize your protection with new features in the Dynamics 365 Fraud Protection preview 

Successful fraud protection relies on a lot of information. The more insights you have into transactions and accounts, the better you will be able to detect suspicious activity. Microsoft Dynamics 365 Fraud Protection uses advanced AI models to bring together diverse sets of information into a single assessment score that indicates the overall risk of...Read more

Architecting resiliency in supply chains with Microsoft Dynamics 365 

Major shocks to supply and demand over the course of the pandemic have exposed the fragility and vulnerabilities of the global supply chain. One silver lining is the realization, across industries, that a more agile approach is needed. To stabilize supply chains, whether localized or on a global scale, every organization must architect resiliency into...Read more

Get real-time digital analytics with Dynamics 365 Customer Insights 

Navigating the past year has been a challenge as organizations have had to predict the unpredictable—how their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily. As we continue through 2021, the path is still uncharted, but what’s clear is the importance of...Read more

Discover the latest innovations for Dynamics 365 Business Central 

Dynamics 365 Business Central provides a connected cloud business management solution for growing small and midmarket organizations. Connected means you can bring together your finance, sales, service, and operations teams within a single application to get the insights needed to drive your business forward and be prepared for what’s next....Read more

Transforming manufacturing operations with Dynamics 365 Remote Assist 

Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler. The Hannover Messe industry (HMI) conference covers all core themes of the industrial value-adding chain—from individual components to the complete smart factory. Join us at...Read more

Navigating the skills gap with Dynamics 365 Guides 

Digital transformation is rapidly expanding, the workforce is aging, and organizations are looking for technology to upskill their workforce faster. Manufacturers, in particular, rely on a highly skilled workforce that must keep up with the pace of technology change. Deloitte and the Manufacturing Institute estimate that up to 2.4 million United States manufacturing jobs could...Read more

Introducing new capabilities to transform customer service and field service 

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service. provide the agility to adapt to changing customer needs, as well as streamline agent and...Read more

Highlights of the Dynamics 365 Marketing 2021 release wave 1 

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1....Read more