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5 insights on how to connect experiences with customer data platforms 

If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It’s a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences? We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global Market...Read more

Gartner positions Dynamics 365 Field Service Magic Quadrant Leader 

Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers. As technology speeds forward creating greater efficiencies, it is also pushing cutting edge technologies into the mainstream. These technologies not only streamline processes and...Read more

Partner investments focus on innovation and growth 

Microsoft Inspire 2020 is a wrap. On behalf of the Business Applications team, thank you to everyone in the partner community for participating in our first ever all-digital event. You turned out in droves from every corner of the planet—in fact, 70 percent of you tuned in from outside the United States—and brought an incredible...Read more

Democratizing customer feedback with the new Dynamics 365 Customer Voice 

Staying connected with your customers to provide a best-in-class customer experience has never been more important, especially when in-person feedback opportunities are limited. To stay agile and deliver the best products, services, and experiences, leaders need to use customer feedback as their main KPI. Otherwise how can they be sure that their efforts are bringing...Read more

Introducing new functionalities to Dynamics 365 Connected Store 

Earlier this year at NRF, we laid out our vision for Microsoft Dynamics 365 Connected Store and had an opportunity to learn a lot from our customer discussions. Today, we are taking the next step in that journey and are excited to expand our Dynamics 365 Connected Store preview experience. Dynamics 365 Connected Store uses...Read more

Protect revenue and reputation with Dynamics 365 Fraud Protection 

Our lives have shifted quickly over the last few months, and so have businesses as they work to respond to changing needs. Merchants, together with consumers, have had to rely more on doing business online as the new situation globally demanded it. E-commerce has seen a surge in the volume of transactions, especially impacting industries...Read more

Business Applications: the next big ISV opportunity 

Today, thousands of Microsoft partners from around the world are coming together online, and also on-demand, to attend Microsoft Inspire, our annual global partner event. Among the latest innovations we’ll be discussing new programs and tools that support the ISV Connect Program for Microsoft Dynamics 365 and Microsoft Power Platform. Our session on the ISV...Read more

New investments to help partners enable resilient organizations worldwide 

This morning, I’m honored to welcome thousands of Microsoft partners from around the world to Microsoft Inspire. On a virtual stage, broadcast live and then available to view on-demand, I’m sharing how partners are helping organizations navigate the current crisis, and detailing new investments across Microsoft Dynamics 365 and Microsoft Power Platform to help partners...Read more

Team Rubicon: refining the logistics of disaster response 

When natural disaster strikes, lives depend on the fast mobilization and delivery of emergency supplies and personnel. Every minute counts as thousands of volunteers are activated and deployed, with tons of materials moved to the frontline in hours with incredible scale and speed, all coordinated with clockwork precision. It’s all in a day’s work for...Read more

Sneak peek: Business Applications at Microsoft Inspire 

Every day, partners are integral to helping organizations across the globe transform their business—providing end-to-end, intelligent business applications that help to optimize operations, empower cross-functional teams, and better engage customers. Microsoft Inspire is the annual event where we all join together—the Microsoft team and the global partner community—to identify and create opportunities to drive the...Read more

2020 release wave 2 plans for Dynamics 365 and Power Platform now available 

Today, we published the 2020 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between October 2020 and March 2021. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformation for our...Read more